My stay at Catalonia Hotel started off well, but unfortunately, it took a disappointing turn. On the second night, I requested an iron, which never arrived despite waiting for it. The next morning, I called again, reminding them of my request from the previous night, and was assured it would be sent up. After waiting again with no iron in sight, I went to the front desk to speak with the manager. While she apologized politely, no further action was taken to address the issue.
To make matters worse, after checking out, I realized I had accidentally left my Apple Watch in the room. I immediately contacted the hotel via the portal I had used for previous communication, explaining the situation and that my watch was still showing as being at the hotel. It has now been three days, and I have yet to receive any response from the hotel. I even sent a follow-up message yesterday and still no reply.
Overall, the lack of communication and failure to address these issues has left me quite disappointed with my stay. I expected better service and responsiveness from a hotel of this caliber.