10/10 Exceptional
1 Jan 2025
Great stay with some minor flaws.
Lovely hotel in a perfect location right next to a shopping centre and food court. All of the staff were lovely other than one man (unfortunately didn’t get his name but he had brown hair and a face like thunder) other than him the staff were all happy to help and extremely accommodating for all needs. The bars within the hotel were expensive which we did expect but it was nice to be able to go there. Unfortunately the cleaning staff did wake us at 8am on our first morning as we forgot to put the do not disturb on (definitely didn’t think they would’ve come to clean this early) but the cleaners were great and cleaned the room giving fresh towels daily. We did have an issue with the heating system (as did other guests we came to find out) where despite having a thermostat in the room to turn up and down the temperature was actually controlled by maintenance and we found the rooms to be freezing at some points, the man on reception was great and called maintenance to turn up the heating but this would be much more efficient if the guest could choose their temperature individually like other hotels I have stayed at as it did end up getting too hot and the windows in the rooms did not open. All in all despite the minor flaws this hotel definitely has potential to be excellent and we would definitely stay there again.
Verified traveller
4-night family trip
Verified Hotels.com guest review
