2/10 Poor
2 Nov 2024
Reservation problem with Hotels.com
Hotels.com really messed up here. This review is in no way a reflection of quality of this hotel. I was never able to stay here. We were led astray via the location of this hotel on hotels.com. It listed the hotel as being in the town of Klamath Falls. It is actually 30 miles north of Klamath Falls. Once in Klamath we realized the hotel is near Crater Lake, what? We decided not to go 30 miles in the opposite direction of our traveling just to stay overnight. So, we drove thru to our destination further south. We have found that Hotels.com has charged us the full amount for the room. Won’t be using Hotels.com from this point on. They don’t have a phone number to call to discuss the issue which is too bad. Once again, nothing against this hotel, we never stayed here. It’s Hotels.com that gave incorrect information.
Scott
Scott, 1-night trip
Verified Hotels.com guest review