2/10 Poor
13 Jan 2025
Dangerous, dirty hotel with terrible service
This was our second stay at The Granary, and it was nothing short of horrifying.
We arrived to check in at 14:00. We knew we were early, but the young lady at the front desk informed us one of our two rooms was already clean and ready. When we went to our first room, we noticed the crib for our baby was not in the room. We stopped by the front desk on our way out, and she assured us the crib would be in one of the rooms when we returned.
We returned at 21:30 after a long day with family in Wroclaw. We went upstairs to find two things. First, the second room was not at all clean - it had not been touched by housekeeping. Second - neither room had a crib. My husband and mother-in-law - both Polish citizens and native Polish speakers - went down to the front desk again while I stayed with our baby and our 6 year old. The two men had to hunt for a clean, available room for my mother-in-law and 6 year old, a process that took over an hour. Additionally, they told us they had accidentally given away all the cribs to people who checked in AFTER us, so there was nowhere for our baby to safely sleep. We had to stay awake all night taking turns with her. Exhausting and SO unsafe.
The hotel would provide no refund, even after admitting exactly what we said happened occurred. Our family in Wroclaw is disgusted at how terrible we were treated, and we've begun to publicize how dirty and dangerous this hotel is. DO NOT STAY HERE!
Meghan
Meghan, 1-night family trip
Verified Hotels.com guest review
