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The Black Swan - The Inn Collection Group

4.0 star property
York hotel with restaurant and bar/lounge

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for The Black Swan - The Inn Collection Group

Front of property - evening/night
Bar (on property)
Garden
Bar (on property)
Desk, iron/ironing board, free WiFi, bed sheets

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
  • Pet-friendly
  • Non-smoking
  • Free parking
  • Free WiFi
  • Restaurant
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Coffee/tea in a common area
  • Garden
  • Multilingual staff
  • Luggage storage
  • Limited hour front desk
  • Banquet hall
Feel at home
  • Private bathroom
  • Television
  • Garden
  • Daily housekeeping
  • Coffee/tea maker
  • Free self parking
The price is CA $127
CA $153 total
includes taxes & fees
Jan 12 - Jan 13

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Feature Double or Twin Room

Desk, iron/ironing board, free WiFi, bed sheets

Feature Double or Twin Room

Highlights

Individually furnished
Individually decorated
Heating
TV
Hypo-allergenic bedding
Shower/tub combination
Hair dryer
Private bathroom
  • 30 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Double or Twin Room

Desk, iron/ironing board, free WiFi, bed sheets

Double or Twin Room

Highlights

Heating
TV
Shower/tub combination
Hair dryer
Private bathroom
Electric kettle
Coffee/tea maker
Digital channels
  • 24 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Cosy Double Room

Desk, iron/ironing board, free WiFi, bed sheets

Cosy Double Room

Highlights

Heating
TV
Shower/tub combination
Hair dryer
Private bathroom
Electric kettle
Coffee/tea maker
Digital channels
  • 24 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room with Bunks

Family Room with Bunks

Family Room with Bunks

Highlights

Heating
TV
Shower/tub combination
Hair dryer
Private bathroom
Electric kettle
Coffee/tea maker
Digital channels
  • 24 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bunk Bed

View all photos for Classic Double or Twin Room

Desk, iron/ironing board, free WiFi, bed sheets

Classic Double or Twin Room

Highlights

Heating
TV
Shower/tub combination
Hair dryer
Private bathroom
Electric kettle
Coffee/tea maker
Digital channels
  • 24 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double or Twin with Sofa Bed

Desk, iron/ironing board, free WiFi, bed sheets

Superior Double or Twin with Sofa Bed

Highlights

Individually furnished
Individually decorated
Heating
TV
Hypo-allergenic bedding
Shower/tub combination
Hair dryer
Private bathroom
  • 42 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Single Room

Desk, iron/ironing board, free WiFi, bed sheets

Single Room

Highlights

Heating
TV
Shower/tub combination
Hair dryer
Private bathroom
Electric kettle
Coffee/tea maker
Digital channels
  • 18 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Suite Double Room with View

Desk, iron/ironing board, free WiFi, bed sheets

Suite Double Room with View

Highlights

Heating
TV
Separate bedroom
Shower/tub combination
Hair dryer
Private bathroom
Electric kettle
Coffee/tea maker
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

2 restaurants, lunch, dinner served; local cuisine

The Feathers Hotel, Helmsley, North Yorkshire

Pet-friendly
Parking available
Free WiFi
Restaurant
9.4 out of 10, Exceptional, (390)
The price is CA $132
CA $158 total
includes taxes & fees
Jan 5 - Jan 6
The Feathers Hotel, Helmsley, North Yorkshire
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About the area

Map
Market Place, Helmsley, York, England, YO62 5BJ

What's nearby

  • Duncombe Park - 4 min walk
  • Helmsley Arts Centre - 5 min walk
  • Hemsley Walled Garden - 7 min walk
  • Rievaulx Abbey - 6 min drive
  • National Trust Nunnington Hall - 11 min drive

Getting around

  • Durham (MME-Teesside Intl.) - 56 min drive
  • Leeds (LBA-Leeds Bradford) - 70 min drive
  • Thirsk Station - 22 min drive
  • Malton Station - 24 min drive
  • Northallerton Station - 30 min drive

Restaurants

  • ‪The Star Inn - ‬4 min drive
  • ‪Kirks Coffee House & Kitchen - ‬10 min drive
  • ‪Helmsley Brewing Co - ‬3 min walk
  • ‪Cafe Williams - ‬8 min drive
  • ‪The Fairfax Arms - ‬8 min drive

About this property

The Black Swan - The Inn Collection Group

The Black Swan - The Inn Collection Group is a great choice for a stay in York. Guests looking for a bite to eat can check out the restaurant, and the bar/lounge is the perfect spot to grab a drink at the end of the day. Fellow travelers love the helpful staff.

Languages

English, French

At a glance

DONE

Hotel size

    • 45 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
    • Early check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 10:30 AM
    • Contactless check-out available
    • Late check-out subject to availability
DONE

Special check-in instructions

    • The front desk is open daily from 7:30 AM - 11:00 PM
    • Front desk staffed during limited hours
    • This property doesn't offer after-hours check-in
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • Pets allowed*
    • Service animals welcome
    • Specific rooms only*
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free full breakfast
  • Restaurant
  • Bar/lounge
  • Coffee/tea in a common area

Services

  • Front desk (limited hours)
  • Luggage storage
  • Multilingual staff

Facilities

  • Garden
  • Banquet hall
  • Outdoor furniture

Room amenities

Be entertained

  • Television
  • Digital TV channels

Home comfort

  • Heating
  • Coffee/tea maker
  • Electric kettle
  • Iron/ironing board

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi

More

  • Daily housekeeping

Fees & policies

Optional extras

  • Early check-in can be arranged for an extra charge of GBP 25 (subject to availability)
  • Late check-out can be arranged for an extra charge of GBP 25 (subject to availability)

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of GBP 15 per pet, per day

Policies

This property does not have elevators.
This property accepts major credit cards and cash.
Cashless transactions are available.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Black Swan Hotel York
Black Swan Hotel
The Black Swan Hotel
The Black Swan at Helmsley
The Black Swan - The Inn Collection Group York
The Black Swan - The Inn Collection Group Hotel
The Black Swan - The Inn Collection Group Hotel York

Frequently asked questions

Does The Black Swan - The Inn Collection Group offer free cancellation for a full refund?
Yes, The Black Swan - The Inn Collection Group does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at The Black Swan - The Inn Collection Group?
Yes, pets are welcome. There's a charge of GBP 15 per pet, per day. Service animals are exempt from fees.
Is parking offered on site at The Black Swan - The Inn Collection Group?
Yes, there's free self parking.
What are the check-in and check-out times at The Black Swan - The Inn Collection Group?
Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. There's a charge of GBP 25 for early check-in (subject to availability). Check-out time is 10:30 AM. Late check-out is available for a charge of GBP 25 (subject to availability). Contactless check-out is available.
What is there to do at The Black Swan - The Inn Collection Group and nearby?
The Black Swan - The Inn Collection Group has a garden.
Are there restaurants at or near The Black Swan - The Inn Collection Group?
Yes, there's an onsite restaurant.
What's the area around The Black Swan - The Inn Collection Group like?
The Black Swan - The Inn Collection Group is a short 1-minute walk from North York Moors National Park and 4 minutes' walk from Duncombe Park.

The Black Swan - The Inn Collection Group Reviews

Reviews

8.8

Excellent

9.0/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Exceptional

Helmsley
Great room and great service from the staff.
Phil, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Excellent value lovely hotel
Lovely room for an overnight stay. Warm, comfortable and nicely decorated.Quite a small space but not cramped. Very comfortable king size bed. Included breakfast excellent with buffet and hot choices. 1 tiny issue All ‘singing dancing’ tv needs instruction sheet!
David, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

As usual very good stay.
We had 3 night stay at the black swan and was just as good as previous stays.we are looking forward to returning asap,we were so well looked after by all,really good breakfast and good poached eggs.many thanks.
anthony, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

First stay at the Black Swan
A one night stay but will be back. Room was spacious and the bed was huge. Bathroom was clean and the toilet was fitted with soft close lids. I just hate lid slams at daft O clock in the morning. The reception staff were polite friendly and helpful. We ate an evening meal in the hotel, fortunately we ate early, as there was a lot of diners that night and the staff were struggling. The food was cooked to order we enjoyed the pie and the steamed pudding. Excellent chips. My boss had the pineapple and coconut sweet which was different and tasty. Would happily recommend the hotel.
David, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Melbourne, 1-night trip
Verified Hotels.com guest review

6/10 Good

Pretty noisy. Basic pub food. Not much service. Breakfast was ok.
1-night trip
Verified Hotels.com guest review

8/10 Very good

Great location.
Good location on the market place in Helmsley. Good service, delicious food, comfortable room. Quaint building with lots of character. Thank you.
Michael, 1-night trip
Verified Hotels.com guest review

6/10 Good

Dan, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent
Edward, 1-night trip
Verified Expedia guest review

4/10 Fair

Property needs a Refresh !! Food less than average Too many steps to get to your room.
Kendra, 3-night family trip
Verified Expedia guest review

6/10 Good

Stephanie, 1-night trip
Verified Hotels.com guest review

8/10 Very good

I loved everything about the Black Swan except for the attention to detail when it came to cleanliness Pillowcase so I’m one of the beds was dirty was not replaced
Deborah, 3-night trip
Verified Expedia guest review

8/10 Very good

Helen, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Great place
Lovely hotel in centre of town, staff all very helpful and friendly. Room was spacious and comfortable bed and decent shower. Bar and restaurant areas excellent with great service. Breakfast was plentiful and well cooked with local products. Overall great experience and will certainly return.
Peter, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Staff are amazing people. However, the bathroom was disgusting with human pubic hair on the floor and bathtub. No toiletry supplies and had to get some at the front desk. Attempted to send photos, but email was bounced back.
eric, 1-night romance trip
Verified Expedia guest review

8/10 Very good

Nice venue to stay at, close to local amenities.
Alexandra, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Lovely hotel with a great team of staff. Nothing was too much and always on hand to check everything was okay
Christopher, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

ALL GOOD HOTEL
Location food and staff were all superb. They were also willing to accept cash for room payment ! Car parking at rear off hotel was available on all five days of our stay and never had to park else where. Can't praise this hotel and staff enough.
Stuart, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Tracy, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Very clean , friendly staff , excellent breakfast, highly recommended
Anthony, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

James, 3-night trip
Verified Hotels.com guest review

4/10 Fair

Overall a poor stay unfortunately
Room was clean, carpets very old and tired. Main areas weren’t so clean, tables sticky, dog wee on floor, carpet in main hallway. We had to cancel our food order on an evening meal as we had waited over an hour. We also had to put in a noise complaint about the room next to ours, very loud talking / shouting and tv on loud at midnight. Overall not a great stay at all. While hotel needs a re vamp.
2-night trip
Verified Hotels.com guest review

6/10 Good

Jenny, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Lovely Hotel
Had a lovely stay. Room was bery clean. Staff were friendly
Wendy, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Kath, 2-night trip
Verified Hotels.com guest review