We checked in on the 28th, with an amazing front office staff.
We had lunch at the pool bar, for 3 times ( because my frineds wanted that ).
Well, the staff, where was it? No one was there to give us a, at least, a minimum service.
There were four or five tables with guests, and no one was there. It happened the 3 times we went there.
After some staff showed up, I tried to speak with Ms. Romina, who just ignored me, as I wasn´t there.
I know that hotel can cheked this situations in one the cameras installed in the area.
There was a lack of service and attention from the staff.
I try to speak with the hotel manager, and the info I got in the reception, it was that the manager wants to know what it was, by phone.
Is this an attitude of a manager? I don´t think so. And when I complainted to Marriott customer service, the answers were very polite, but the manager or other staff, they lied ( I am sorry for the word ), saying that they tried to speak with me.
Every day I passed to the reception and gave them a good morning.
And all days, I went there to book some restaurants.
Everyone knows who I was. The manager just ignored the situation.
I have to congrats the following staff:
--- Natalino; Jovenia; Giselle; Kevin; Raphaela and Catlene. These staff made my stay a little bit better.
And if the hotel don’t have enough staff, may be it shouldn’t have lots of guests.
It’s a shame that a hotel like this, beautiful, have two services quite different.