6/10 Good
Dec 31, 2024
So weird
This was the weirdest hotel stay we have ever had - and we've traveled extensively as a couple and a family. There was absolutely no heat on in the entire building. The front desk clerk had her winter coat and gloves on like it was totally normal! The freezing temps in the lobby and restaurant areas were not temporary. We had to turn the small unit on in our room when we arrived; luckily it did work. The lights flickered in the restaurant area, and the elevators did not work. My husband pointed out that the "Elevator not in service" sign was in a frame, so again, not a temporary issue. We had to carry all bags up the stairs with no offers to help nor suggestions for a first floor room for my elderly parents. There was a continental breakfast, but we (all guests in the restaurant area) were chastised when we used the waffle maker, including a young couple with a toddler.
The hotel itself is very interesting, so it's sad that they appear to have run out of funds for renovations - or they just don't care about comfort for guests.
The Natural Bridge State Park is directly across the street and is a wonderful 2 mile back and forth walk. This is the best perk of staying in the hotel.
Verified traveler
1-night family trip
Verified Hotels.com guest review
