When you stay at Tennen Onsen Matsuyama New Grand Hotel, you'll be within a 10-minute drive of Dogo Onsen and Setonaikai National Park. Guests can visit the spa to indulge in massages or aromatherapy, and こまどり serves breakfast. Fellow travelers say good things about the overall property condition.
Languages
English, Japanese
At a glance
Hotel size
148 rooms
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age: 18
Check-out time is 11:00 AM
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
Front desk staff will greet guests on arrival
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
No cribs (infant beds)
Pets
Pets not allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
No onsite parking
Other information
Smoke-free property
Property amenities
Food and drink
Restaurant
Tea service at check-in
What to do
Hot springs
Services
24-hour front desk
Dry cleaning/laundry services
Luggage storage
Facilities
2 buildings/towers
Television in common areas
Full-service spa
Room amenities
Be entertained
25-inch LCD TV
Digital TV channels
Home comfort
Climate-controlled air conditioning and heating
Electric kettle
Bathrobes and slippers
Iron/ironing board (on request)
Sleep well
Bed sheets provided
What to enjoy
In-room massage
Freshen up
Bidet
Soap and shampoo
Hair dryer
Towels
Toothbrush and toothpaste
Toilet paper
Stay connected
Desk
Free WiFi
Food and drink
Refrigerator
More
Daily housekeeping
Special features
Spa
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna. The spa is open daily.
Public bath/onsen services include an indoor public bath (no minerals) and an indoor mineral hot springs (Japanese-style onsen). These services feature separate men and women areas. The ryokan bathing area is open 24 hours. There are hot springs on site.
Dining
こまどり - This restaurant serves breakfast only.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.
Pool, spa, & gym (if applicable)
Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
This property does not have elevators.
This property accepts credit cards and cash.
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.
Also known as
Matsuyama New Grand Hotel
Matsuyama New Grand
Frequently asked questions
Does Tennen Onsen Matsuyama New Grand Hotel offer free cancellation for a full refund?
Yes, Tennen Onsen Matsuyama New Grand Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Tennen Onsen Matsuyama New Grand Hotel?
Sorry, pets aren't allowed.
Is parking offered on site at Tennen Onsen Matsuyama New Grand Hotel?
Sorry, there's no onsite parking at Tennen Onsen Matsuyama New Grand Hotel.
What are the check-in and check-out times at Tennen Onsen Matsuyama New Grand Hotel?
Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. Check-out time is 11:00 AM.
What is there to do at Tennen Onsen Matsuyama New Grand Hotel and nearby?
Onsite recreation at Tennen Onsen Matsuyama New Grand Hotel includes hot springs. Tennen Onsen Matsuyama New Grand Hotel also has a spa.
Are there restaurants at or near Tennen Onsen Matsuyama New Grand Hotel?
Yes, there's an onsite restaurant, こまどり.
What's the area around Tennen Onsen Matsuyama New Grand Hotel like?
Tennen Onsen Matsuyama New Grand Hotel is in the heart of Matsuyama, a short 6-minute walk from Saka no Ue no Kumo Museum and 10 minutes' walk from Matsuyama Castle Ropeway.
Tennen Onsen Matsuyama New Grand Hotel Reviews
Reviews
8.2
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.0/10
Cleanliness
8.4/10
Staff & service
7.8/10
Amenities
7.8/10
Property conditions & facilities
7.4/10
Eco-friendliness
Reviews
8/10 Very good
28 Jun 2024
Bidet toilet didn't work for the first night, and they gave me a different room for my 2nd and 3rd nights which was great!
Naoto
Naoto, 3-night trip
Verified Expedia guest review
2/10 Poor
12 May 2024
Verified traveller
1-night trip
Verified Hotels.com guest review
6/10 Good
11 May 2024
YOUNGOH
YOUNGOH, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
24 Nov 2023
Takahiko
Takahiko, 1-night trip
Verified Expedia guest review
10/10 Exceptional
21 Nov 2023
akio
akio, 1-night trip
Verified Hotels.com guest review
8/10 Very good
26 May 2023
takashi
takashi, 2-night trip
Verified Hotels.com guest review
8/10 Very good
8 Mar 2022
ICHIRO
ICHIRO, 1-night trip
Verified Hotels.com guest review
8/10 Very good
18 Jan 2022
KAZUTAKA
KAZUTAKA, 1-night trip
Verified Hotels.com guest review
8/10 Very good
13 Dec 2021
haruo
haruo, 1-night trip with friends
Verified Hotels.com guest review
8/10 Very good
28 Nov 2021
MASAMI
MASAMI, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
19 Nov 2021
Makino
Makino, 1-night trip
Verified Hotels.com guest review
8/10 Very good
6 Nov 2021
Kenichi
Kenichi, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
12 Sep 2021
JUNICHI
JUNICHI, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
17 Aug 2021
YOUICHI
YOUICHI, 1-night trip
Verified Hotels.com guest review
8/10 Very good
24 Jul 2021
Miki
Miki, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
30 Jun 2021
RURIKO
RURIKO, 1-night trip
Verified Hotels.com guest review
4/10 Fair
15 Jun 2021
YOUICHI
YOUICHI, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
5 May 2021
Nice bath with sauna
Nice room, bath and convenient.
Verified traveller
1-night trip
Verified Hotels.com guest review
8/10 Very good
4 May 2021
Verified traveller
1-night trip with friends
Verified Hotels.com guest review
8/10 Very good
13 Apr 2021
YOUICHI
YOUICHI, 1-night trip
Verified Hotels.com guest review
8/10 Very good
20 Sep 2019
Public bath and convenience store on the ground floor.
Verified traveller
2-night trip
Verified Expedia guest review
8/10 Very good
14 Sep 2019
Comfortable with refreshing hot spring
Ping Cheung
Ping Cheung, 1-night romance trip
Verified Hotels.com guest review
10/10 Exceptional
29 May 2019
Verified traveller
1-night trip with friends
Verified Hotels.com guest review
4/10 Fair
17 May 2019
The room was clean and tidy. The location was very convenient. The staff were nice but they don't speak English. The pillow was really hard and uncomfortable. The onsen was currently undergoing renovations. The checkin time is pretty late 3pm and then checkout time was to early 10am. Had I known this I would have not booked here to stay.
Lee
Lee, 1-night trip
Verified Expedia guest review
10/10 Exceptional
4 Apr 2019
Cheap but good quality hotel. There is a hot bath. Room is sizable for Japan hotel standard. I can open my suitcase while there is still room to walk.
Very convenient location. There is a Family Mart right by the hotel. Few minutes walk to shopping street. 15 mins walk to Matsuyama Castle ropeway. About 20 mins by tram to Dogo and Matsuyama Station.