4/10 Fair
No help with english at all
Did not want to help and no atm
Verified traveller
8-night trip
Best Western Plus Grand Hotel Zhangjiajie
Luxury hotel in Zhangjiajie with spa and restaurant
Escape to Yongding and unwind at Best Western Plus Grand Hotel Zhangjiajie, where luxury meets serenity. Tee off at the adjacent golf course, indulge in a rejuvenating spa treatment, or shop on site. With a Chinese restaurant serving breakfast to dinner and high-speed WiFi throughout your stay.
Good
Popular amenities
- Spa
- Gym
- 24/7 front desk
- Laundry facilities
- Air conditioning
- Free WiFi
Main amenities (12)
- Daily housekeeping
- Restaurant
- Full-service spa
- Breakfast available
- Fitness center
- Sauna
- Business center
- Meeting rooms
- 24-hour front desk
- Air conditioning
- Computer station
- Front-desk safe
Feel at home (6)
- Refrigerator
- Separate bedroom
- Cable/satellite TV service
- Daily housekeeping
- Laundry facilities
- Blackout drapes/curtains
Room options
Check availability for these dates
Showing 14 of 14 rooms
Deluxe Executive Suite Room
- Sleeps 2
Superior Executive Suite Room
- Sleeps 2
Deluxe City View Twin Room
- Sleeps 2
Deluxe Panoramic Queen Room
- Sleeps 2
Superior 2-bed Room
- Sleeps 2
Superior Queen Room
- Sleeps 2
Family Suite
- Sleeps 4
Family Suite
- Sleeps 6
Tianmen Mountain View King Room
- Sleeps 2
Tianmen Mountain View Twin Room
- Sleeps 2
Deluxe River-view Queen Room
- Sleeps 2
River View Giant Screen Video Room (VIP Video Member + One-click Screen Projection)
- Sleeps 2
Deluxe Family Friendly Room - With View
- Sleeps 3
Triple Room
- Sleeps 3
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About the area
North of Dayong Park, Ziwu Westroad, Zhangjiajie, Hunan, 416680
About this property
Best Western Plus Grand Hotel Zhangjiajie
Best Western Plus Grand Hotel Zhangjiajie puts you within a 10-minute drive of Zhangjiajie National Forest Park. Guests can indulge in mani/pedis at the spa, and Chinese cuisine is served at Yage Western Restaurant, which is open for breakfast, lunch, and dinner. Other highlights at this luxurious hotel include a fitness center and a sauna.
At a glance
Property amenities
Room amenities
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Best Western Plus Grand Hotel Zhangjiajie Reviews
6.6
Good
7.0/10
Cleanliness
7.0/10
Staff & service
4.0/10
Amenities
6.8/10
Property conditions & facilities
6/10 Good
Es war leider sehr kalt, man kann zwar die Temperatur im Zimmer regeln nur bewirkt es nichts. Das Personal hat uns dafür eine extra Heizung ins Zimmer gestellt. Das Frühstück war eher mager und die Lage ist nicht zentral. Das Personal hat kaum englisch gesprochen war aber trotzdem bemüht. 4 Sterne sind es dennoch keine
Lena
Lena, 2-night trip
4/10 Fair
Zero English capability. Hotel and facilities are dated and in poor repair.
Brian
Brian, 2-night trip
2/10 Poor
Nej nej nej
Detta kan aldrig vara ett 4*hotell. Möjligtvis på 90-talet då bilderna förmodligen är tagna. Mattan i rummet var hemsk med massor med stora fläckar. Duschen ofräsch, svart smuts runt kanterna. Hål i sängkläderna. Närområdet en enda stor byggarbetsplats. Långt till allt. Ingen behaglig vistelse här. Bilder finns men då kraschar appen.
Magnus
Magnus, 5-night trip
2/10 Poor
Staff does not speak a word of English. Room has a funny odor. Hotel was very very noisy. I got a wake up call at 6:30am and didn’t request for one.
Kitten
Kitten, 2-night trip
2/10 Poor
did not like it.
yeah i know its a cheap hotel, should not have high expectations, but this one I was really happy to leave it. noisy outside, smelly, breakfast vomitable (smelly you really don't want to eat there! and mostly chinese options.)
Juanelo
Juanelo, 2-night trip
8/10 Very good
Comfortable
I was expecting a bit more English capability since it is a best western chain; asking questions beyond checking in questions was difficult. Also the breakfast is advertised as western but it is not.
A very comfortable stay overall.
Verified traveller
1-night trip
8/10 Very good
清潔なホテル
駅や空港からは少し遠いが、清潔で快適なホテル。フロントは英語はあまりできないが、頑張って理解しようとしてくれる。1階のレストランは安くておいしい。
yt
8/10 Very good
nice reasonably priced hotel
overall hotel is good but ac don't work
no matter what you do it is set at 26.5 which is way too hot for some people.
breakfast is average.
for the price it is good except too hot for us to be comfortable.
Verified traveller
6/10 Good
Buena ubicacion
Deberia de tener mas pesonal que hable ingles es dificil encontrar a alguien que hable ingles en horarios fueras de oficina
Mauricio
6/10 Good
Nice for an hotel in the middle of the country
The hotel is reasonably good for Zhangjiajie. Not really in the occidental standards because the floor of the room was durty, the joints in the bathroom were black, the plugs falling from the wall but the overall was confortable. The staff doesn't speak english but is really into the service. They ordered us some food on night and tried to understand our needs the best they could.
Need a taxi to go to the city center but location is good enough. City center is not the best attraction of this area.
Verified traveller
6/10 Good
Ok... Not Best Westerns Best
I had high expectations for this hotel since Best Western chains are usually pretty nice. Granted it was a decent hotel and the front desk tried to be helpful but spoke no English so communication was difficult. The room and bed was comfortable but the cleanliness could use some work. Especially the carpets were very dirty with stains all over them...but they so give you very nice slippers. The free breakfast was extensive but not very western friendly (not their fault as there aren't many western visitors) and the coffee was terrible. Also I know it's a china thing but there was a lot of cigarette smoke especially in the lobby and it would seep into our room regularly. Overall it was fine for the price but I wouldn't recommend for westerners. Another problem was that the website says they have free airport pickup and drop off which they don't so don't even bother asking, every person gives you a different story. Just take a taxi and don't let the cabbies charge you more than 40rmb. I did like the flower and chocolate on my pillow when we arrived :)
Marika
6/10 Good
Unclean
I felt the hotel was not that clean. I felt it was not worth the money.
sweta
8/10 Very good
就在我大学附近，交通还可以 。早餐不好吃
mengfang
10/10 Exceptional
very good . more than 5 star for me
I recommend that suite hotel . very nice , very nice size . and service is good , beside subway service . a nice coffee shop just on ground floor , the view is good , very clean , for the price , cant complaint . you can feel you at home .
Daniel
8/10 Very good
Good hotel, buffet was good, staff friendly. Only manager spoke English. Would be helpful to have someone that could speak or translate to plan activities around the area.
Verified traveller
8/10 Very good
Nice Hotel !!
The only problem is too far away from the downtown.
Verified traveller
10/10 Exceptional
Nice hotel
Nice hotel, not great location, as not much for restaurants around. Staff knew some English, not a lot. Comfortable beds and nice bathrooms
Geralis
8/10 Very good
深夜にチェックインしましたが、問題はありませんでした。部屋は清潔感があり好感が持てます。ベッドに上にカーネーションが一輪置いてあるなど、細やかな配慮が感じられます。朝食は中華がメインです。
Verified traveller
4/10 Fair
Disappointing customer service.
We stayed in the hotel for three nights. The rooms were good but the shower was blocked and water was spilling into the bathroom. We reported it to the receptions but no one came to clear the blocked shower. No one at reception could speak English and I have to use my basic knowledge in Mandarin to communicate.
Verified traveller
8/10 Very good
where's my room
Well they could not find my reversation. It was 10:30 at night I was tired got ripped by the taxi. $150RMB. It should have been $50RMB at most
Do they gave me a room. $2000RMB for two nights
At least I thought it was.
Room was great more than I needed.
When I checked out I ask for a receipt. Well again no English and was told he did not know what I was charged per night so he could not give me a receipt.
I'm sure if I spoke Chinese I would have been given a receipt. So u don't even know what I was charged. We will see
If you know Chinese I think it's a great place
Verified traveller
6/10 Good
가족여행으로 머문 4박
가족여행으로 4박을 예약했습니다.
4인실에 조식 포함이라 여기로 예약을했던거였는데,
알고보니 3인실이여서 모든게 다 3인 기준으로 되어있었고, 심지어 조식까지!!
일회용품이나 타월은 가져다 달라고 하니 더 추가로 주어서 상관 없었지만, 조식은 당황스러웠어요
당연히 4인실로 되어 있었던 숙박이였고, 조식도 그렇게 되어 있을꺼라고 생각했는데
첫날에 리셉션에 이야길 했더니 1인분 금액을 달라고 하더라구요
돌아 가는 비행기가 새벽시간라 나머지 1박은 날리는셈 치고 예약한거라 그걸 땡겨와서 먹겠다고 했더니,
우선 첫끼는 호텔측에서 서비스 준다고 했었고, 나머진 다시 이야길 하자길래, 일정을 마치고 저녁에 돌아오니 문제는 없이 해결 되어 있긴 했지만
중국어가 안되어, 의사소통이 안되었다면 많이 당황스러울 수 있는 상황이였어요
그리고 시트는 안갈아주나봐요
침구에 얼룩이 있는걸 봤는데, 그게 그대로 체크아웃할때까지 함께했네요..
정돈만 해주고 가버렸네요
4박이면 한번쯤은 갈아줄만도 한데..
그리고 샤워부스에 물이 안내려갔어요
말하기 귀찮아서 욕조 쪽에 있는 샤워기로 씻었네요
그거 말곤 편히 잘 쉬었어요
걍 걍 그저 그랬어요
Verified traveller
8/10 Very good
Nice hotel little pricey as far as China goes
It was a very nice hotel overall a little expensive compared to other hotels we had in China. The only problem I had was the main floor restaurant service was not very good wouldn't recommend that. Although the free breakfast on the secound floor was excellent.
Verified traveller
8/10 Very good
Nice Hotel b/w Tianmen and Zhangjiajie Mountain
We stayed in an executive suite and it was very comfy. However if you are going to be at the Zhangjiajie national park area, I would recommend getting a hotel near there. This place is 40 minute bus ride and people don't speak English.
Taxi drivers won't turn on the meter and they would ask ridiculously high price. We had to pay 50 RMB to get to the hotel but if you get arrive at the airport before 9:00 PM take the burgundy color minibus to wherever you are going. It's just 12 RMB per person to get to the mountain.
Rajan
6/10 Good
Verified traveller
3-night trip
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