2/10 Poor
1 Dec 2024
Housekeeper ridiculous
Very nice place. Everything was good until morning. Housekeeper arrived without checking cleaning list. Housekeeper didn’t knock or announce housekeeper. It was only 1100 hrs. Housekeeper unlocked door and proceeded to push door even with second security lock in position. She pushed door with force, ripping the door, from the lock. We thought we were being robbed. We did not who was trying to come into our room. My wife is still in shock even after we left hotel. Having an anxiety episode.
We yelled out from the bed and the housekeeper never responded. She closed door without responding. The head of the bed was locked from door view. We we try to leave the room we had difficulty opening the door to exit. I had to move the would frame piece around and lift off the lock. What a crazy mess.
When we went check out, staff was rude. Made me feel it was my fault. I noticed they were calling on the two way radio to let housekeepers know which rooms were cleared from check out.
So, why was our housekeeper not informed of room still being occupied?
Cesario
Cesario, 1-night trip
Verified Hotels.com guest review
