6/10 Good
18 Mar 2025
Convenient for the ferry but stay elsewhere
Stayed at this hotel recently during a holiday in T&T. Chose this hotel for its close proximity to the ferry terminal. First stayed in a room that was renovated and one that was rather dated. Such a varied experience between the two! The new room was modern and clean but the beds were quite hard and uncomfortable. The dated room felt dirty and smelly, with broken lamp shades, scratched up tables and a stained bath tub - although the bed was softer and more comfortable...but something in it gave me itch bites (I did not see bed bugs). Front staff experience was good the first time but rather poor the next time around. Also tried to change my previous booking but the staff gave me the run around and denied change since I booked through Expedia. I've stayed at Radisson hotels worldwide and this is probably the worst experience I had with this chain - which is really disappointing. I moved to the Hyatt the following day - this was well worth the additional cost for a luxurious stay with impeccable service.
Verified traveller
1-night family trip
Verified Hotels.com guest review