4/10
This hotel is in need of updating. The scent that hits you when you walk in the hallways and even in the rooms is ASTONISHINGLY HORRIBLE... HOW DO YOU ALL NOT SMELL THAT? In fact, my first room, #625 was in deplorable shape. The stuffiness and wretched smell hit you when you walk in. I tried to make it work but I was almost vomiting. The A/C unit appeared broken and had open elements to it. And a red light was on saying that the filter needs to be changed--- is your housekeeping folks not seeing/smelling this? I can not fully express how horrible it was. After an hour of trying to make it work in 625, I asked hotel staff if I can switch rooms or are all of the rooms like this. They reassigned me to #206. Worlds of difference.. much better but still there is a whiff of bad odor if the A/C or fan isnt running. Which is another issue all together: there was no happy medium with the a/c.. either really hot or ridiculously cold, but even when I favored cold with fan blowing ( because of the foul odor), the fan and ac only ran a little while and then you wake up an hour or 2 later, sweating, bcz the unit has turned itself off.. so I guess you all have a designated length of time units should run? The location was PERFECT.. great area downtown, but next time I will look for something else downtown; I still cant get over how your staff doesnt smell the foul odor. Smells like mustiness, in hallways and rooms. And of course bathroom smelled like urine. POOR HOUSEKEEPING!
Verified traveller
2-night family trip
