6/10 Good
May 3, 2025
Beautiful in photos but not great at all!
Ok, so let’s start with the good things. The front desk is ABSOLUTELY lovely. Michelle and all the other ladies, are very accommodating and nice. So -are the cleaning and the valet staff. The place is somewhat comfortable, and has great potential, but there is sand everywhere and in the rooms. Please take this as an honest feedback and not a bad review.
1. There are not enough umbrellas and tables by the pool, while their prices on drinks are very high. Also the bars by the pools only have water and are not real tiki bars. So basically, if you order drinks they bring it from the hotel. Which is fine I guess.
2. The little stream in front of the pool is dirty and the water is stale.
3. There are no ice machines on the floors and even if you had the machines, the little ice bucket is
4. No one is tending to the beach area. You have to literally pick your own umbrella and put it in the ground yourself, etc. Let alone that there are no towels until like 10am in the morning.
5. There are no do not disturb signs in the rooms
6. They allow guests from the outside to use the pool. Basically they pay for passes. I think this should be disclosed, as the pool only has 3 umbrellas (yes, that’s right, only 3!!) plus some people may have an issue with it.
7. The manager is rude and never greets any guests. We passed by him multiple times during our stay and instead of being welcoming, he gave us a funny look.
Sorry - we shall not return but we wish you the best of luck!
Daniela
Daniela, 4-night trip
Verified Hotels.com guest review