See all properties

JA The Resort – JA Lake View Hotel, Dubai

5.0 star property
Dubai beach hotel with 3 restaurants and golf course

Choose dates to view prices

Photo gallery for JA The Resort – JA Lake View Hotel, Dubai

Lobby
Lobby
Balcony view
Private Pool One Bedroom Suite with Signature Lounge & Saltwater Pool Access - Free Shuttle to Malls | Balcony view
One Bedroom Terrace Suite with Signature Lounge & Saltwater Pool Access with Free Shuttle to Malls
VIP Access

Reviews

8.8 out of 10
Excellent
Near LEGOLAND Dubai, JA The Resort – JA Lake View Hotel offers an unforgettable experience. With 9 holes of golf, a marina, and 3 swim-up bars by the white sand beach, this luxury hotel is perfect for families. Treat yourself to spa treatments or enjoy activities like fishing and horseback riding.

Popular amenities

  • Airport transfer
  • Pool
  • Bar
  • Connecting rooms available
  • Spa
  • Gym

Main amenities (12)

  • Daily housekeeping
  • Marina
  • Golf course
  • Private beach
  • 3 restaurants and 2 beach bars
  • 4 poolside bars and 3 swim-up bars
  • Full-service spa
  • 7 outdoor pools
  • Rooftop terrace
  • Breakfast available
  • Free children's club
  • Free babysitting

For families (6)

  • Children stay free
  • Free cribs/infant beds
  • Babysitting (free)
  • Children's pool
  • Children's club (free)
  • Playground on site
The current price is CA $165
CA $210 total
includes taxes & fees
May 11 - May 12

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Junior Suite with Pool, Splash Park & Free Shuttle to Shopping Malls

Premium bedding, down comforters, minibar, in-room safe

Junior Suite with Pool, Splash Park & Free Shuttle to Shopping Malls

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Fireplace
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • Desert view
  • Sleeps 4
  • 1 King Bed

View all photos for Two Bedroom Outdoor Jacuzzi Suite with Signature Lounge & Saltwater Pool Access-Free Shuttle to Mall

Premium bedding, down comforters, minibar, in-room safe

Two Bedroom Outdoor Jacuzzi Suite with Signature Lounge & Saltwater Pool Access-Free Shuttle to Mall

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Fireplace
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • Resort view
  • Sleeps 6
  • 2 King Beds

View all photos for Standard Room - Twin Bed with Splash Park, Beach Access & Free Shuttle to Shopping Malls

Premium bedding, down comforters, minibar, in-room safe

Standard Room - Twin Bed with Splash Park, Beach Access & Free Shuttle to Shopping Malls

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Fireplace
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • Desert view
  • Sleeps 3
  • 1 Twin Bed

View all photos for Family Rooms with Free Shuttle to Shopping Malls

Premium bedding, down comforters, minibar, in-room safe

Family Rooms with Free Shuttle to Shopping Malls

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Fireplace
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • Desert view
  • Sleeps 5
  • 1 Double Bed and 1 Twin Bed

View all photos for Golf View Room - King Bed with Splash Park, Beach Access & Free Shuttle to Shopping Malls

Balcony view

Golf View Room - King Bed with Splash Park, Beach Access & Free Shuttle to Shopping Malls

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Fireplace
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • Golf view
  • Sleeps 3
  • 1 King Bed

View all photos for Golf View Room - Twin Bed with Splash Park, Beach Access & Free Shuttle to Shopping Malls

Premium bedding, down comforters, minibar, in-room safe

Golf View Room - Twin Bed with Splash Park, Beach Access & Free Shuttle to Shopping Malls

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Fireplace
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • Golf view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premium Room King Bed with Pool, Beach, Splash Park & Free Shuttle to Shopping Malls

Premium bedding, down comforters, minibar, in-room safe

Premium Room King Bed with Pool, Beach, Splash Park & Free Shuttle to Shopping Malls

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Fireplace
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • Golf view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room Twin Bed with Pool, Beach, Splash Park & Free Shuttle to Shopping Malls

Premium bedding, down comforters, minibar, in-room safe

Premium Room Twin Bed with Pool, Beach, Splash Park & Free Shuttle to Shopping Malls

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Fireplace
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • Golf view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Room - King Bed with Splash Park,  Beach Access & Free Shuttle to Shopping Malls

Premium bedding, down comforters, minibar, in-room safe

Standard Room - King Bed with Splash Park,  Beach Access & Free Shuttle to Shopping Malls

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Fireplace
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • Desert view
  • Sleeps 3
  • 1 King Bed

View all photos for One Bedroom Terrace Suite with Signature Lounge & Saltwater Pool Access with Free Shuttle to Malls

Premium bedding, down comforters, minibar, in-room safe

One Bedroom Terrace Suite with Signature Lounge & Saltwater Pool Access with Free Shuttle to Malls

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Fireplace
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • Resort view
  • Sleeps 4
  • 1 King Bed

View all photos for Private Pool One Bedroom Suite with Signature Lounge & Saltwater Pool Access - Free Shuttle to Malls

Private Pool One Bedroom Suite with Signature Lounge & Saltwater Pool Access - Free Shuttle to Malls

Private Pool One Bedroom Suite with Signature Lounge & Saltwater Pool Access - Free Shuttle to Malls

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Fireplace
Private pool
Air conditioning
Connecting rooms available
  • Resort view
  • Sleeps 4
  • 1 King Bed

View all photos for Resort Course One Bedroom Suite with Signature Lounge, Saltwater Pool Access-Free Shuttle to Malls

Premium bedding, down comforters, minibar, in-room safe

Resort Course One Bedroom Suite with Signature Lounge, Saltwater Pool Access-Free Shuttle to Malls

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Fireplace
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • Resort view
  • Sleeps 5
  • 1 King Bed
Lobby

JA The Resort - JA Beach Hotel, Dubai

  • Pool
  • Spa
  • Airport transfer
  • Free parking
8.8 out of 10, Excellent, 739 reviews
The price is CA $194
CA $246 total
includes taxes & fees
May 10 - May 11
JA The Resort - JA Beach Hotel, Dubai
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Map
Within JA The Resort, Jebel Ali Beach, Dubai, Dubai, 9255

What's nearby

  • Palm Islands - 4 min walk - 0.4 km
  • LEGOLAND® Dubai - 20 min drive - 18.0 km
  • Dubai Exhibition Centre - 20 min drive - 19.6 km
  • MOTIONGATE™ Dubai - 24 min drive - 18.1 km
  • The Walk - 28 min drive - 28.3 km

Getting around

  • Al Maktoum Intl. Airport (DWC) - 30 min drive
  • Dubai Intl. Airport (DXB) - 48 min drive
  • Sharjah (SHJ-Sharjah Intl.) - 74 min drive
  • Airport shuttle (surcharge)
  • Free beach shuttle

Restaurants

  • ‪Karak Chino - ‬13 min drive
  • ‪ماكدونالدز - ‬10 min drive
  • ‪بيتزا هت - ‬15 min drive
  • ‪كاريبو - ‬15 min drive
  • ‪Seafarers Bar and Kitchen - ‬11 min drive

About this property

JA The Resort – JA Lake View Hotel, Dubai

JA The Resort – JA Lake View Hotel, Dubai offers a private beach where you can enjoy beach umbrellas, volleyball, and sun loungers, plus you'll have access to onsite parasailing, windsurfing, and sailing. 7 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and reflexology. Dining choices include 3 restaurants and the 2 beach bars are great places to grab a cold drink. Other highlights at this luxurious hotel include 4 poolside bars, a golf course, and a marina.

All-inclusive

All-inclusive room rates at JA The Resort – JA Lake View Hotel, Dubai are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Windsurfing

Languages

Arabic, Bulgarian, Chinese (Mandarin), Dutch, English, Filipino, French, German, Hindi, Italian, Russian, Spanish

At a glance

DONE

Hotel size

    • 348 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: midnight
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Late check-out subject to availability
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • The minimum height to access the water park is 39 inches (100 centimeters). Children under 47 inches (120 centimeters) in height must be accompanied by an adult.
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
    • Minimum Spring Break check-in age is 18
DONE

Children

    • Up to 2 children (11 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
    • Free babysitting
    • Free supervised childcare
    • Free children's club
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Free onsite valet parking
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
DONE

Offsite

    • Free beach shuttle
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–11:00 AM
  • 3 restaurants
  • 2 beach bars
  • 4 poolside bars
  • 3 swim-up bars
  • Bar/lounge
  • Coffee shop
  • Private dining
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Free children's club
  • Children's pool
  • Mini golf
  • Playground
  • Free supervised childcare/activities
  • Children's menu
  • Children's games

What to do

  • Beach club (surcharge)
  • Free beach shuttle
  • Tennis lessons
  • Beach volleyball
  • Racquetball/squash
  • Archery
  • Pro golf lessons
  • Mini golf
  • Horse riding/rentals
  • Helicopter/airplane tours
  • Parasailing
  • Sailing
  • Boat tours
  • Motor boating
  • Water skiing
  • Windsurfing
  • Pool table
  • Fishing
  • Private beach nearby
  • Horse riding nearby
  • Windsurfing nearby

Working away

  • Business center
  • 5 meeting rooms
  • Computer station
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free beach shuttle
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Golf caddy on site
  • Pool loungers

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Picnic area
  • Library
  • Health club
  • Golf course on site
  • Golf driving range on site
  • 7 outdoor pools
  • Arcade/game room
  • Full-service spa
  • Golf clubhouse on site
  • Golf pro shop on site
  • Marina
  • 4 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Lockers available
  • Banquet hall
  • Dock
  • Outdoor furniture
  • Walkway to water

Accessibility

  • Elevator
  • Elevator door width (inches): 36
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Thin carpet in room

Room amenities

Be entertained

  • LED television

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • Balcony
  • Fireplace
  • Individually furnished and decorated

Freshen up

  • Deep soaking bathtub
  • Bathtub or shower
  • Rainfall showerhead
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Phone
  • Desk chair
  • Electrical adapters/chargers

Food and drink

  • Free bottled water
  • Free tea bags/instant coffee

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

The onsite spa has 2 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including reflexology.

Dining

81 - Onsite buffet restaurant.
REPUBLIK - Onsite bistro. Open daily.
BIBÉ - Onsite rooftop bar. Open daily.
KINARA - Onsite fine-dining restaurant. Open daily.
LOBBY LOUNGE - Overlooking the golf course and pool, this lobby lounge serves breakfast, brunch, lunch, and dinner. A children's menu is available. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: AED 20.00 per accommodation, per night
  • New Year's Eve (December 31) Gala Dinner per adult: AED 1395
  • New Year's Eve (December 31) Gala Dinner per child: AED 697.50 (from 5 to 11 years old)

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately AED 130 per person
  • Airport shuttle service is offered for an extra charge of AED 295 per vehicle (one-way)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for AED 250.0 per day

Pool, spa, & gym (if applicable)

  • Pool access available from 9:00 AM to 6:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Noise-free guestrooms cannot be guaranteed.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay
Cashless transactions are available.
A fee for a mandatory Christmas Day gala dinner is included in the total price displayed for stays on December 25.
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Outside food is not permitted on the premises with the only exception of baby food.

Also known as

JA Lake View Hotel Dubai
JA Lake View Dubai
JA Lake View
Hotel JA Lake View Hotel Dubai
Dubai JA Lake View Hotel Hotel
JA Lake View Hotel Dubai
JA Lake View Dubai
JA Lake View
Hotel JA Lake View Hotel Dubai
Dubai JA Lake View Hotel Hotel
Hotel JA Lake View Hotel
JA Lake View Hotel
JA The Resort JA Lake View
Ja The – Ja Hotel, Dubai Dubai
JA The Resort – JA Lake View Hotel, Dubai Hotel
JA The Resort – JA Lake View Hotel, Dubai Dubai
JA The Resort – JA Lake View Hotel, Dubai Hotel Dubai

Frequently asked questions

Does JA The Resort – JA Lake View Hotel, Dubai offer free cancellation for a full refund?

Yes, JA The Resort – JA Lake View Hotel, Dubai does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at JA The Resort – JA Lake View Hotel, Dubai?

Yes, there are 7 outdoor pools and a children's pool. Guests have pool access from 9:00 AM to 6:00 PM.

Are pets allowed at JA The Resort – JA Lake View Hotel, Dubai?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at JA The Resort – JA Lake View Hotel, Dubai?

Yes, there's free self and valet parking.

Is airport shuttle service offered by JA The Resort – JA Lake View Hotel, Dubai?

Yes, an airport shuttle is available. The charge is AED 295 per vehicle one-way.

What are the check-in and check-out times at JA The Resort – JA Lake View Hotel, Dubai?

Check-in start time: 3:00 PM; Check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).

What is there to do at JA The Resort – JA Lake View Hotel, Dubai and nearby?

Have fun with onsite activities like horseback riding, parasailing, and sailing, and practice your swing at the golf course. Additional recreation onsite includes helicopter/airplane tours, racquetball/squash, and volleyball. Indulge in a treatment at the spa and enjoy a swim in one of the 7 outdoor swimming pools. JA The Resort – JA Lake View Hotel, Dubai also has 3 swim-up bars, 4 poolside bars, and a sauna, as well as a steam room, an arcade, and a picnic area.

Are there restaurants at or near JA The Resort – JA Lake View Hotel, Dubai?

Yes, there are 3 onsite restaurants, featuring golf course views.

Does JA The Resort – JA Lake View Hotel, Dubai have rooms with private hot tubs?

Yes, each room has a deep soaking bathtub.

Does JA The Resort – JA Lake View Hotel, Dubai have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around JA The Resort – JA Lake View Hotel, Dubai like?

JA The Resort – JA Lake View Hotel, Dubai is in Jebel Ali, a short 4-minute walk from Palm Islands.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

8.8

Excellent

9.6/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Exceptional

Joanne, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Anton, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Iulian, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Mirela Oana, 5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Lovely little getaway for the National Day holidays. Pleasantly surprised about property and amenities, incl access via the neighboring JA hotels. Super friendly welcome by Sulith at front desk. Will be back!
Corinna, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

7-night trip
Verified Hotels.com guest review

10/10 Exceptional

Aakriti, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

PERRY, 4-night business trip
Verified Hotels.com guest review

10/10 Exceptional

PERRY, 3-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Alicia, 1-night trip
Verified Expedia guest review

10/10 Exceptional

It’s a very nice hotel with big rooms, balconies and an excellent food. Staff are really nice but lack experience.
Alicia, 1-night business trip
Verified Expedia guest review

6/10 Good

Clean & good service but too busy!
Check in was easy and quick and room was ready by 2.15 when we arrived. So we got an early check in which was nice. The gym is ok. Worth using. Rooms were nice, comfortable. Service was good. But the queues to breakfast were a shame. Availability of foods was limited kept running out. Availability of booking restaurants at night time was disappointing as we could only get 18.30 yet when we left by 20.15, the restaurants were still not busy , so unsure why we could not book 19.00 or 19.30. Swimming pool was far too busy which made it unenjoyable. We moved up to the pool at JA beach resort but again a lack of beds. We left the property at 10am on check out day. We would usually enjoy the last day. The service made up the for disappointments, the bar staff work so hard. 1 person managing the pool bar, understaffed. I felt bad for the guy as he gave great service.
Kerry, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Arkadi, 3-night family trip
Verified Hotels.com guest review

2/10 Poor

Ali, 1-night trip
Verified Expedia guest review

10/10 Exceptional

First class hotel
First class service from start to finish. All staff are very polite and helpful. I will definitely be back if I return to Dubai.
Matthew, 5-night business trip
Verified Hotels.com guest review

10/10 Exceptional

BEAUTIFUL RESORT HOTEL OUTSIDE THE CITY
Susan, 7-night family trip
Verified Hotels.com guest review

10/10 Exceptional

“Experiencing the JA Beach & Lake View Hotel is nothing short of magical. Nestled in a prime location, the resort offers a perfect blend of luxury and comfort. From the diverse range of activities catering to all ages to the exquisite dining options, every detail is thoughtfully curated. The service is impeccable, with staff going above and beyond to ensure a memorable stay. Whether it’s for relaxation or adventure, this resort property has it all, making every moment here a true delight for travelers.”
Dhrumil, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

This is my second stay at the lake view JA, its an amazing resort, it has all the facilities and its kids friendly, but there is nothing around the resort and its so far from all Dubai attractions..
Fahad, 2-night family trip
Verified Expedia guest review

8/10 Very good

adrian, 1-night trip
Verified Hotels.com guest review

6/10 Good

Beautiful setting/rooms, average food, run down
A great setting, great wildlife and beautiful rooms. Food was very average and over-priced. Not very accommodating to dietary preferences sadly and some areas were a bit run down like the captains bar. But service generally was excellent and it is a lovely place.
Emma, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

It has everything you need to experience luxury in Dubai
Shyam Srivats, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Samuel, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Great hotel. Lots of activities in the area of the hotel. Good choice of restaurants
Mark, 1-night romance trip
Verified Expedia guest review

4/10 Fair

No incentives at all being a VIP access property. The service at the restaurants were poor and some did not allow kids below 12 past 9pm. The pool timings are very short as compared to other hotels, resulting in overly packed swimming pools. Room service and especially in-room dining service was very slow. Overall a very poor experience.
1-night family trip
Verified Expedia guest review

2/10 Poor

Horrible experience at Repablic restaurant of JA lake view hotel that turned our anniversary celebration and vacation into a nightmare.. to start with , we were 5 adults and 2 kids. The frise which was served was cold and we asked to be replaced.. before finishing the dinner I got severe nausea and ran to the room because of food poisoning I had diarrhea and my wife suffered from the same thing the whole night with vomiting, her mom who was with us at the restaurant suffered from the same symptoms.. in the morning when we rised a complaint they sent us the nurse who requested for a stool sample from my wife to investigate , what shocked me the hotel is asking for 300 Dhs for the stool test!! Which we refused to pay .. they didn’t handle the complaint professionally and didn’t show empathy or care to know the truth.. adding to this the check in process took 2 hours and the water in the room (shower) is cold
Yasir, 2-night family trip
Verified Expedia guest review