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Occidental Bilbao

4.0 star property
Hotel with spa, near Guggenheim Museum Bilbao

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Photo gallery for Occidental Bilbao

Seasonal outdoor pool
Meeting facility
Lobby
Reception
Bar (on property)
VIP Access

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Bar
  • Electric vehicle charging point
  • Connecting rooms available
  • Gym

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Breakfast available
  • Fitness center
  • Self parking
  • Seasonal outdoor pool
  • Room service
  • Coffee shop/cafe
  • Business center
  • Meeting rooms
  • Terrace

Feel at home (6)

  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
The current price is CA $87
CA $96 total
includes taxes & fees
Mar 30 - Mar 31

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Family Room (2x2 Family Plan)

Minibar, in-room safe, desk, laptop workspace

Family Room (2x2 Family Plan)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Eco-friendly toiletries
  • 48 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Family Room

Minibar, in-room safe, desk, laptop workspace

Family Room

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Eco-friendly toiletries
  • 24 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Eco-friendly toiletries
  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room (with extra bed)

Minibar, in-room safe, desk, laptop workspace

Superior Room (with extra bed)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Eco-friendly toiletries
  • 27 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room

Minibar, in-room safe, desk, laptop workspace

Superior Room

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Eco-friendly toiletries
  • 24 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Room

Minibar, in-room safe, desk, laptop workspace

Family Room

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Eco-friendly toiletries
  • 24 sq m
  • Sleeps 3
  • 1 King Bed
Daily buffet breakfast (EUR 16 per person)

Axel Hotel Bilbao – Adults Only

  • Pool
  • Spa
  • Free WiFi
  • Air conditioning
9.4 out of 10, Exceptional, 22 reviews
The price is CA $101
CA $112 total
includes taxes & fees
Mar 30 - Mar 31
Axel Hotel Bilbao – Adults Only
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About the area

Map
Av Zumalacarregui, 40, Bilbao, Vizcaya, 48006

What's nearby

  • Plaza Nueva - 14 min walk - 1.2 km
  • Ribera Market - 17 min walk - 1.5 km
  • Plaza Moyua - 5 min drive - 4.1 km
  • Guggenheim Museum Bilbao - 6 min drive - 3.5 km
  • San Mames Stadium - 7 min drive - 5.4 km

Getting around

  • Bilbao Airport (BIO) - 12 min drive
  • Vitoria (VIT) - 41 min drive
  • Bilbao (YJI-Bilbao-Abando Train Station) - 20 min walk
  • Bilbao-Abando Station - 21 min walk
  • Bilbao Zabalburu Station - 26 min walk
  • Santutxu Station - 7 min walk
  • Basarrate Station - 12 min walk
  • Casco Viejo Station - 13 min walk

Restaurants

  • ‪La Casa del Yogur - ‬8 min walk
  • ‪Auzoa - ‬8 min walk
  • ‪Errondaberri - ‬5 min walk
  • ‪Cafetería el Sauce - ‬5 min walk
  • ‪Zarata Jazz - ‬9 min walk

About this property

Occidental Bilbao

Occidental Bilbao puts you within a 10-minute drive of Guggenheim Museum Bilbao and San Mames Stadium. You can visit the spa to indulge in massages, facials, or aromatherapy, and The Kitchen serves Mediterranean cuisine. Other features include a bar/lounge, a fitness center, and a seasonal outdoor pool. Fellow travelers say great things about the helpful staff. Public transportation is just a short walk: Santutxu Station is 7 minutes and Basarrate Station is 12 minutes.

Languages

English, French, Spanish
VISIBILITY

At a glance

Hotel size

    • 200 rooms
    • Arranged over 8 floors

Arriving/Leaving

    • Check-in start time: 2:00 PM; Check-in end time: midnight
    • Contactless check-in available
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • No cribs (infant beds)

Pets

    • Pets not allowed
    • Service animals welcome

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Onsite self parking (EUR 20 per day)
    • Wheelchair-accessible parking on site
    • Electric vehicle charging point on site

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:30 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Room service (limited hours)
  • Snack bar/deli

What to do

  • Pool table

Working away

  • Business center
  • Meeting rooms
  • Computer station
  • Conference space (11119 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • 1 building/tower
  • Built in 1967
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fireplace in lobby
  • Fitness center
  • Seasonal outdoor pool
  • Full-service spa
  • Vegan dining options
  • Vegetarian dining options
  • Local culture & ecosystem education
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Banquet hall

Accessibility

  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Closed captioned TV
  • Well-lit path to entrance
  • Stair-free path to entrance

Room amenities

Be entertained

  • Flat-screen television

Home comfort

  • Air conditioning (climate-controlled) and heating
  • Minibar
  • Coffee/tea maker
  • Slippers

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Eco-friendly toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Energy-saving switches
STAR_OUTLINE

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

The Kitchen - This restaurant specializes in Mediterranean cuisine.
MONETIZATION_ON

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 18 per person
  • Spa access is available for an extra charge of EUR 20 per day

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from August 15 to August 22:
  • Spa

Parking

  • Self parking costs EUR 20 per day

Pool, spa, & gym (if applicable)

  • The fitness facility is accessible for EUR 20 per person, per day
  • Pool access available from 9:00 AM to 8:00 PM
  • The seasonal pool is open from June to September
  • Guests under 18 years old are not allowed in the fitness facility
  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing there's a smoke detector on site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club
Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Please note: Access to the spa and gym facilities is limited to once per day per person.
Property Registration Number B07548696

Also known as

Bilbao Holiday Inn
Occidental Bilbao Hotel
Holiday Inn Hotel Bilbao
Holiday Inn Bilbao Hotel
Occidental Bilbao Hotel
Occidental Bilbao Bilbao
Occidental Bilbao Hotel Bilbao

Frequently asked questions

Does Occidental Bilbao offer free cancellation for a full refund?

Yes, Occidental Bilbao does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Occidental Bilbao?

Yes, there's a seasonal outdoor pool. Guests have pool access from 9:00 AM to 8:00 PM.

Are pets allowed at Occidental Bilbao?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Occidental Bilbao?

Yes. Self parking costs EUR 20 per day. Electric vehicle charging is available.

What are the check-in and check-out times at Occidental Bilbao?

Check-in start time: 2:00 PM; Check-in end time: midnight. Check-out time is noon. Contactless check-in and check-out are available.

Is there an onsite casino at Occidental Bilbao?

No, this hotel doesn't have a casino, but Gran Casino Bilbao (5-min drive) is nearby.

What is there to do at Occidental Bilbao and nearby?

Occidental Bilbao has a spa and a seasonal outdoor pool, as well as a fitness center and a garden.

Are there restaurants at or near Occidental Bilbao?

Yes, The Kitchen offers Mediterranean cuisine.

What's the area around Occidental Bilbao like?

Occidental Bilbao is a short 7-minute walk from Santutxu Station and 13 minutes' walk from Museum of Archaeology Bizkaya.

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Reviews

8.4

Very good

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Very good

annette, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Convenient place to stay near the old town and metro. Quiet rooms with good curtains. Free coffee and tea in romm with fridge. Helpful and friendly personnel
jason, 1-night romance trip
Verified Expedia guest review

8/10 Very good

Would recommend
Great stay, staff very friendly, room a decent size and good location. Use of the gym and pool is an extra charge which I hadn’t realised when booking
Adam, 1-night trip
Verified Hotels.com guest review

8/10 Very good

We came saturday instead of wednesday. Check-inn went fast, frontdesk employee was very kind and helped with getting a taxi.
Marian, 7-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Secure undergroung parking eas excellent. This has 2 entrances - avoid the one that is accessed from small back streets as it was an unnearving drive to get to.
Paul, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Overall excellent
Robert, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

John, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Deborah, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Christina, 1-night family trip
Verified Hotels.com guest review

6/10 Good

1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Kevin, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Ciaran, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Worst hotel ever
Everything has hidden fees, the pool, gym, parking, etc. There is an extra for everything and anything ! The site says they speak english and french, they do not speak French and hardly speak English. All the hidden fees start a 20 euros and more ! The rooms are very pricy and are very small. Never again will I go to Occidental Bilbao…
Michel, 7-night business trip
Verified Hotels.com guest review

8/10 Very good

A little out of town and on a relatively steep hill. However, there is a metro station only 200m away which gives easy access to the city. Next to a main road and so there was regular road noise at night. The pool was shut. Staff were efficient and friendly. The room was spacious and clean. A large sitting area on the ground floor to enjoy a drink from the bar.
Ian, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Short break
Good location, nice hotel
Martin, 2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Excelente hotel, moderno confortable para ir en familia, desayunos opcionales, hotel lujoso
Raisa, 3-night family trip
Verified Expedia guest review

6/10 Good

Business Trip
Hotel was good, clean, nice bar and restaurant, the only down side to the hotel was very poor Wifi connection, this kept tripping out which was very annoying
Graham, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Really enjoyed our stay. Very clean and modern everywhere in the hotel and rooms. Breakfast was great quality and value for money. Staff extremely friendly. Location is a little further out of the old town that we would have liked but there is a metro station very near and the walk is only 30 mins. To use the spa is extra, but all the info was very clear when we booked. I would recommend and stay again.
Philip, 4-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Pavla, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Pavla, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Martin, 2-night family trip
Verified Hotels.com guest review

6/10 Good

Occidental Bilbao
The hotel is clean and functional, within a 15 minute walk of the old town. The area around the hotel is quite run down, there’s a metro stop about mins walk away. Rooms are small but the en suites are good. Gym and spa are not part of the hotel but in a separate part of the basement, hotel guests must pay extra to use them each time they visit.
Jody, 3-night family trip
Verified Hotels.com guest review

6/10 Good

Nice enough hotel but the experience isn’t as described on hotels.com. The main appeal for my stay when booking was the gym/ pool which were key filters in my search. However I was extremely disappointed when advised at check in that a €20 fee per day was required to access the facils. Further it was mandatory to wear a swim cap and flip flops which would have incurred an additional unplanned expense. Additionally, the wifi access was sporadic and overly complicated to access. The receptionist kindly tried to assist with one of my devices but was flummoxed and was unsuccessful in connecting it to the wifi. The location was good for me and I really enjoyed bubbling around the nearby Santuxtu and Begoña neighbourhoods with the Guggenheim and Old Town also within pleasant walking distance. Nice staff and nicely appointed but disappointed by the inaccurate listing on Hotels.com.
Andre, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Extremely nice hotel. Would stay there again!
Michael, 1-night trip
Verified Expedia guest review

10/10 Exceptional

We stayed at the Occidental earlier as well and really liked the service and room. Would definitely stay there again.
Robert, 1-night romance trip
Verified Expedia guest review