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Novotel Rotorua Lakeside

4.5 star property
Luxury hotel in Rotorua with indoor pool and restaurant

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Photo gallery for Novotel Rotorua Lakeside

Indoor pool
Room, 1 King Bed, Lake View
Hypo-allergenic bedding, minibar, in-room safe, desk
Exterior
Exterior
Experience a tranquil retreat in the heart of Rotorua at Novotel Rotorua Lakeside. Unwind with breakfast or dinner at Atlas, then rejuvenate in one of the 6 spa tubs or take a refreshing dip in the indoor pool. With helpful staff, free public WiFi and dry cleaning services available.

Reviews

7.8 out of 10
Good

Popular amenities

  • Parking available
  • Electric vehicle charging point
  • Bar

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Indoor pool and 6 hot tubs
  • Breakfast available
  • Fitness center
  • Self parking
  • Children's pool
  • 24-hour room service
  • Conference center
  • Business center
  • 10 meeting rooms
  • Terrace

For families (6)

  • Children stay free
  • Free cribs/infant beds
  • Children's pool
  • Refrigerator
  • Connecting/adjoining rooms available
  • Private bathroom
The current price is CA $149
CA $171 total
includes taxes & fees
Jun 17 - Jun 18

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Twin Room, 2 Queen Beds, City View

Twin Room, 2 Queen Beds, City View

Twin Room, 2 Queen Beds, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LED TV
Hypo-allergenic bedding
Pillow menu
  • City view
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Lake View

Room, 1 King Bed, Lake View

Room, 1 King Bed, Lake View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LED TV
Hypo-allergenic bedding
Pillow menu
  • Lake view
  • 28 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, City View

Room, 1 King Bed, City View

Room, 1 King Bed, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LED TV
Hypo-allergenic bedding
Pillow menu
  • City view
  • 28.0 sq m
  • Sleeps 4
  • 1 King Bed

Executive Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LED TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 4
  • 1 King Bed

View all photos for Twin Room, 2 Queen Beds, Lake View

Hypo-allergenic bedding, minibar, in-room safe, desk

Twin Room, 2 Queen Beds, Lake View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LED TV
Hypo-allergenic bedding
Pillow menu
  • Lake view
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed, Lake View

Junior Suite, 1 King Bed, Lake View

Junior Suite, 1 King Bed, Lake View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LED TV
Hypo-allergenic bedding
Pillow menu
  • Lake view
  • Sleeps 4
  • 1 King Bed

Royal Suite, 3 Bedrooms

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LED TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 6
  • 3 Double Beds
Deluxe Room, 1 King Bed, Valley View

Rydges Rotorua

  • Pool
  • Free parking
  • Free WiFi
  • Restaurant
8.2 out of 10, Very good, 1,001 reviews
The price is CA $111
CA $128 total
includes taxes & fees
Jun 24 - Jun 25
Rydges Rotorua
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About the area

Map
9-11 Tutanekai St, P O Box 348, Rotorua, 3201

What's nearby

  • Eat Street - 2 min walk - 0.2 km
  • Tamaki Maori Village - 8 min walk - 0.7 km
  • Polynesian Spa - 13 min walk - 1.1 km
  • Rotorua Central Mall - 13 min walk - 1.1 km
  • Skyline Rotorua - 5 min drive - 3.9 km

Getting around

  • Rotorua (ROT-Rotorua Regional) - 14 min drive

Restaurants

  • ‪Pig & Whistle Historic Pub - ‬8 min walk
  • ‪Lone Star - ‬1 min walk
  • ‪Social Club - ‬6 min walk
  • ‪Saigon '60S Vietnamese Cuisine - ‬8 min walk
  • ‪Brew | Craft Beer Pub - ‬1 min walk

About this property

Novotel Rotorua Lakeside

Novotel Rotorua Lakeside puts you within a 10-minute drive of Skyline Rotorua. The indoor pool is a great spot to take a dip, and guests can grab a bite to eat at Atlas, which serves international cuisine and is open for breakfast, lunch, and dinner. Other highlights at this luxurious hotel include a bar/lounge, a fitness center, and a children's pool. Fellow travelers say great things about the helpful staff and breakfast.

Languages

Chinese (Mandarin), English, Filipino, Hindi, Japanese, Spanish, Thai

At a glance

DONE

Hotel size

    • 199 rooms
    • Arranged over 5 floors
DONE

Arriving/Leaving

    • Check-in start time: 2 PM; Check-in end time: midnight
    • Contactless check-in available
    • Express check-in/out available
    • Early check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 11 AM
    • Contactless check-out available
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Up to 2 children (15 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas (60 minutes per day)
    • WiFi (speed: 50+ Mbps) in rooms*
LOCAL_PARKING

Parking

    • Uncovered onsite self parking (NZD 15.00 per night; includes in/out privileges)
    • Wheelchair-accessible parking on site
    • Onsite parking limited
    • Electric vehicle charging point on site
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 6 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • 24-hour room service
  • Water dispenser

Traveling with children

  • Children stay free (see details)
  • Children's pool

What to do

  • Hiking/biking trails nearby

Working away

  • Business center
  • 10 meeting rooms
  • Computer station
  • Conference center (3444 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Bicycle rentals

Facilities

  • Built in 1996
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness center
  • An indoor pool
  • 6 hot tubs
  • Vegan dining options
  • Vegetarian dining options
  • Locally-owned & organized tours & activities
  • Local artist showcase
  • At least 10% of profits reinvested in community & sustainability
  • Local culture & ecosystem education
  • 100% renewable energy
  • At least 80% lighting from LEDs
  • Comprehensive recycling policy
  • No plastic soda bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

Room amenities

Be entertained

  • LED television
  • Digital TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Soundproofed rooms
  • Free crib/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Eco-friendly toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • WiFi (surcharge) (speed of 50+ Mbps)
  • Phone

Food and drink

  • Refrigerator

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products provided
  • LED light bulbs
  • Water-efficient showers only

Special features

Dining

Atlas - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Clarkes Bar - This bar serves light fare only. Guests can enjoy alfresco dining (weather permitting). Open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Refundable deposits

  • Deposit: NZD 100 per accommodation, per night

Optional extras

  • WiFi is available in guestrooms for NZD 10 per 24-hour period (rates may vary)
  • Full breakfast is offered for an extra charge of approximately NZD 34 per person
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge of NZD 20 (subject to availability)

Parking

  • Uncovered self parking costs NZD 15.00 per night with in/out privileges

Pool, spa, & gym (if applicable)

  • Pool access available from 6 AM to 11 PM

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
This property uses geothermal energy.
Guests can rest easy knowing there's a carbon monoxide detector and a smoke detector on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Lakeside Novotel
Lakeside Rotorua
Novotel Lakeside Hotel
Novotel Lakeside Hotel Rotorua
Novotel Lakeside Rotorua
Novotel Rotorua
Novotel Rotorua Lakeside
Rotorua Lakeside
Rotorua Novotel
Rotorua Novotel Lakeside
Accor Rotorua Lakeside
Novotel Rotorua Lakeside Hotel Rotorua
Novotel Rotorua Lakeside Hotel
Novotel Lakeside
Novotel Rotorua Lakeside Hotel
Novotel Rotorua Lakeside Rotorua
Novotel Rotorua Lakeside Hotel Rotorua

Frequently asked questions

Does Novotel Rotorua Lakeside offer free cancellation for a full refund?

Yes, Novotel Rotorua Lakeside does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Novotel Rotorua Lakeside?

Yes, there's an indoor pool and a children's pool. Guests have pool access from 6 AM to 11 PM.

Are pets allowed at Novotel Rotorua Lakeside?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Novotel Rotorua Lakeside?

Yes. Self parking costs NZD 15.00 per night. Parking spots may be limited. Electric vehicle charging is available.

What are the check-in and check-out times at Novotel Rotorua Lakeside?

Check-in start time: 2 PM; Check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is 11 AM. Late check-out is available for a charge of NZD 20 (subject to availability). Express check-in and check-out and contactless check-in and check-out are available.

What is there to do at Novotel Rotorua Lakeside and nearby?

Have fun during the warmer months with activities nearby such as hiking. Soothe your senses in one of the 6 hot tubs or make use of other amenities, which include an indoor pool and a fitness center. Novotel Rotorua Lakeside also has a garden.

Are there restaurants at or near Novotel Rotorua Lakeside?

Yes, Atlas offers alfresco dining and international cuisine.

What's the area around Novotel Rotorua Lakeside like?

Novotel Rotorua Lakeside is in Inner City, a short 1-minute walk from Eat Street and 6 minutes' walk from Rotorua Hospital. Travelers say the area is walkable and good for shopping.

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Reviews

7.8

Good

8.0/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Popular mentions

Room
Location
Service staff
Breakfast
Bathroom
Restaurant
Bed
Lake
Shower
Lobby

Reviews

10/10 Exceptional

Amy was amazing
Warren, 1-night business trip
Verified Hotels.com guest review

8/10 Very good

The Ibis around the corner is better.

We had ti pay for wifi so didnt use it. Its 2025... free Wifi, get it. We had to pay for parking... get real. $15/day and paying almost $700 for the stay. Get real. Outrageous.
Shawn Michael, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Beautiful surprises!!

Good location, good view from room (we’ve booked for 2 rooms with city view and unexpectedly they have given us 2 rooms with sea view!!) Can tell the building is with some age but overall is clean and experience is good. The buffet breakfast which is already included in price is good. Must try making the DIY smoothie of your own. Love it! We consider the bed is too soft for us.
1-night family trip
Verified Hotels.com guest review

6/10 Good

Had issues with payment even before my stay I booked with third party contacting them was difficult and not helpful. During my stay check in was quite a slow process and room albeit clean was very old, shower needed some wd40 it was very rusty and nothing at all like my previous stays at Novotels. I tried to call reception for approx 15 mins no answer so i had to call emergency and even then nothing. This was very unsafe and poor service/management. Facilities were okay, it was clean and the location was really good.
Aminah, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Christine, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great stay

Enjoyed our stay with no issues. Great position, very central and beside the lake.
Matthew, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great location for what we needed. Comfortable bed.
Andrea, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Joanne, 3-night romance trip
Verified Expedia guest review

8/10 Very good

MARY GRACE, 2-night trip
Verified Hotels.com guest review

2/10 Poor

Only value of this worn down hotel is the location

We reserved 3 nights in this hotel starting from Christmas Eve 2024. We stayed only that 1 night and then moved to the Pullman. We have never done that before, but we felt very uncomfortable within the hotel, and for almost USD 300 the night, you expect something better than a worn down hotel. We felt cheated. The hotel is 3 star hotel at most, the lobby is very unwelcome, the smell from the hot spring goes inside the bulding to the elevator area. The hallway smelled and the rug needs urgent change. Everything in the room is worn down, from the cheap plastic seat in the toilet and other furniture to the rug and curtains. The breakfast area was like a circus, dirty floor (dirty from their own employees) and the food was very bad. Do not trust any youtube video talking about this hotel, cause I think the hotel itself is trying to trick you with those videos. We felt so unconfortable after breakfast that we moved to the Pullman nearby. We asked though Hotels.com a reimbursement for the pending nights, but the manager in charge denied it. We did not want to get mad on Christmas day and ruin it by fighting with this person, so we just moved out from the hotel. We lost almost USD 600.00 with this hotel and as I explained before, it is the first time that we feel like this. This hotel is very shameful for an ALL hotel. Hope they change management and renew the hotel. You can get much better deals and amenities on many other hotels. Specially for the price. I wish this helps.
OLVIN, 3-night trip
Verified Hotels.com guest review

4/10 Fair

Not as shown in the photos - Disappointing

I booked 2 rooms. The customer service was good however, no help with luggage or even getting a trolley. Room was filthy, hair over the walls in the bathroom, carpet pulling up, wet carpet in 3 areas, leaking fridge, mouldy bathroom, rusted rails, dusty, dirty toilet, no plug, needs a complete renovation. All our products were empty and even after a room clean, no one cleaned or refilled anything. Great air conditioning and views. Bed was good.
2-night trip
Verified Hotels.com guest review

6/10 Good

Dated..
royce, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Great location

Ann, 2-night trip with friends
Verified Hotels.com guest review

6/10 Good

Over priced

Over priced. Unhelpful staff. Very ordinary room
Phillip, 2-night trip
Verified Hotels.com guest review

6/10 Good

Margy, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Heilani, 1-night trip
Verified Expedia guest review

6/10 Good

Abe J., 2-night trip
Verified Expedia guest review

10/10 Exceptional

Thermal pools were awesome.
Kimberly, 1-night romance trip
Verified Expedia guest review

4/10 Fair

Not cheap. Had what looked like a pubis hair a hotel towel. Stain on the pillow cover. Door did not bolt shut. Bed 2/10. No facial tissues provided. Bathroom flooded after shower. The location is good. Paris - the registration lady - was FANTASTIC! Bar/restaurant is nice. Free street parking. Cleanliness sub par. Hotel thermal spa teeming with kids. Would not recommend for adult couple seeking clean hotel.
Katy, 1-night romance trip
Verified Expedia guest review

6/10 Good

Room was in need of some updating and repairs. Breakfast was very expensive and average. Thermal pools were a great addition, connected to an awesome gym. Hotel was just over the road from 'eat street' with heaps of dining options. Fabulous location.
Lauren, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Nice hotel
Eretia, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Excellent hotel across from the lake

This is our second time staying at this property and again enjoyed our visit. The rooms are large and clean, close to the lake and Eat Street. Breakfast buffet is very good. Made good use of the pool area with its mineral spa pools. Nice modern hotel in a convenient location.
Ken W, 5-night trip
Verified Hotels.com guest review

8/10 Very good

Nicola, 2-night trip
Verified Wotif guest review

6/10 Good

Average only. Dusty furniture. Excellent breakfast
ROBIN, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Great location. Nice clean hotel.
Robert, 2-night romance trip
Verified Expedia guest review