The location was great, however the hotel not so much. Upon arrival the desk staff member was a very nice woman who I felt slightly bad for. It is clear she is over worked and as the front desk person she gets the complaints from guests and it was clear she had already received several by the time of my arrival. So check in was fine the lobby area looked nice.... Get to my room and the door opened kinda hard and it sounded like it was breaking every time we opened it. The room had not been vacuumed, the bathroom had not been swept or mopped. Our bed sheets and comforter were dirty and had crumbs all over in the sheets aswell as on top of the comforter, Bugs in the window ledge, bug on the shelf unit near the sink, bugs on the heater unit, the microwave was disgusting along with the fridge, the hot tub in the room was dirty and paint was comimg off of it. The mirrors were also dirty. I went and let the front desk woman know, and she just looked at me and said we have no housekeeping staff. And just looked at me and said I can give you sheets, hum sure I can make the bed, then i said well if you have a vacuum i will vacuum it, she said they dont have vacuums there. So we went and bought cleaning supplies and cleaned the room. When we went to use the hot tub in the room the jets didn't work, and the paint just kept coming off so that was gross. Down at the pool area the hot tub was like brownish and was not working. The pool had so many chemicals in it that the water was cloudy
