Was excited to stay here after a day at the Porsche Museum and the Steakhouse next door…
First off they put me in an economy room when we paid for a Superior, they even teased us with the superior by showing it to us and then dumped us in the most basic room I’ve seen. Two of the legs on the bed were already broken and I’m amazed it didn’t collapse..
Went to reception to ask for extra pillows and was told there’s none available, the pillows in the room were horrific !!
The staff and security obviously didn’t realise that although I am Welsh I can speak German and they called me rude names, thinking I wouldn’t understand !!
Very rude, unhelpful and the room was terrible… Ruined the end of what was a good day. I travel to the area regularly with my job role, I will never use this hotel again and will make sure any of my clients or work colleagues avoid it as well