This is our 3rd year and we have loved the Sirata. Understandably, there have been a lot of changes because of the hurricane and the merger of Hilton. Unfortunately, our room was never serviced. I had to retrieve my own towels, clean sheets, take out the garbage and sweep the floors of sand. We were there for 5 days, and not cleaned once. Even after we requested, she made 2 beds with the same sheets, with sand all over, and did not clean the living area/kitchenette. There were 5 of us in the room, she brought 3 towels, once. We took towels from the pool area to shower with. The 2 computer systems made check in and check out take over 20 minutes. I’m hoping next year when it’s officially merged, some of these issues will be ironed out. The bar/restaurant staff were amazing.