1. The hallway was hot, humid, and had an awful smell.
2. The heaters for the pool and sauna were broken and unusable. The pool was freezing.
3. The phone didn't work.
4. The breakfast was awful, especially the beverage machines that tasted like soap/cleaner. Barely any food available.
5. There were stains all over the mattress on the pull out couch. It was thin, lumpy, and uncomfortable.
6. The air conditioner had a difficult time cooling the suite.
7. The luggage carts both had broken wheels.
I wouldn't have left a review about any of that. However, when we went to leave, the manager asked us if we were checking out. I said yes. She asked me how many people were staying in the room because she had spoken to and seen 2 men in the room. I told her that was definitely not true. She then pointed to the girls and yelled how many people were in that room! I said there were 4 of us. She told me only 2 people were allowed in that room even though it was a suite that slept up to 6. Then she asked us in an accusing tone if we were in town for some concert. I told her my reservation was for two adults and two children and that we were in town for a comic convention. I told her the girls were teenagers and went to pull up proof of my reservation. She then said no, it's okay and told me to leave her a good review.
I reported what happen to expedia. They told me she would apologize and give me a refund. Her apology was rude and dishonest, and no refund offered.