Sheraton San Diego Resort

4.0 star property
Bayfront hotel with 5 restaurants, near Port of San Diego

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Photo gallery for Sheraton San Diego Resort

View from room
1 bedroom, premium bedding, down comforters, in-room safe
Lobby
3 outdoor pools, open 7:00 AM to 10:00 PM, pool umbrellas, sun loungers
Deluxe Room, 1 King Bed, Bay View, Tower | View from room
Located on the waterfront, Sheraton San Diego Hotel and Marina offers a warm welcome with 6 on-site restaurants, a poolside bar, and 3 outdoor pools. Savor American cuisine for breakfast or dinner while taking in the views of the marina; later unwind at one of the spa tubs or join yoga classes at the gym. Guests rave about this hotel’s helpful staff and prime location.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Electric vehicle charging point
  • Connecting rooms available
  • Bar

Main amenities (12)

  • Daily housekeeping
  • Marina
  • Near the beach
  • 5 restaurants and bar/lounge
  • 3 outdoor pools and 2 hot tubs
  • Free airport shuttle
  • 24-hour fitness center
  • Beach towels
  • Valet parking
  • Self parking
  • Pool bar
  • Room service

For families (6)

  • Children stay free
  • Free cribs/infant beds
  • Connecting/adjoining rooms available
  • Premium TV channels
  • Terrace
  • Daily housekeeping
The current price is CA $243
CA $336 total
includes taxes & fees
Jun 22 - Jun 23

Room options

Available filters for rooms
Showing 33 of 33 rooms

Room, 1 King Bed, Non Smoking, Lanai (Mobility Accessible, Tub)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Separate bedroom
Down duvet
  • Marina view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 2 Queen Beds, Tower

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Down duvet
Separate bedroom
  • 28 sq m
  • Marina view
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 1 King Bed, Tower

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Down duvet
Separate bedroom
  • 28 sq m
  • Marina view
  • Sleeps 3
  • 1 King Bed

Suite, 1 King Bed with Sofa bed

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Premium bedding
Sofa bed
  • 47 sq m
  • Marina view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Room, 2 Double Beds, Non Smoking, Balcony (Hearing Accessible)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Separate bedroom
Down duvet
  • City view
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed, Balcony, Tower

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Down duvet
Separate bedroom
  • 28 sq m
  • Bay view
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Lanai, Tower

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Down duvet
Separate bedroom
  • 28 sq m
  • Bay view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 2 Queen Beds, Tower

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Down duvet
Separate bedroom
  • 37 sq m
  • Marina view
  • Sleeps 4
  • 2 Queen Beds

Studio Suite, 1 King Bed with Sofa bed

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Premium bedding
Sofa bed
  • 47 sq m
  • Bay view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Room, 2 Queen Beds, Lanai, Tower

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Down duvet
Separate bedroom
  • 28 sq m
  • Bay view
  • Sleeps 4
  • 2 Queen Beds

Suite, 1 King Bed with Sofa bed, Marina View

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Premium bedding
Sofa bed
  • 39 sq m
  • Marina view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Room, 1 Bedroom, Lanai, Tower

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Down duvet
Separate bedroom
  • 45 sq m
  • Marina view
  • Sleeps 3
  • 1 King Bed

Suite, 1 King Bed with Sofa bed, Balcony

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Premium bedding
Sofa bed
  • 56 sq m
  • Marina view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Room, 2 Double Beds, Non Smoking, Balcony (Mobility/Hearing Accessible, Tub)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Separate bedroom
Down duvet
  • City view
  • Sleeps 4
  • 2 Double Beds

Executive Suite, 1 Bedroom, Balcony, Bay View

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Down duvet
Separate bedroom
  • 64 sq m
  • Marina view
  • Sleeps 3
  • 1 Double Bed

Deluxe Room, 2 Double Beds, Non Smoking, Bay View (Hearing Accessible)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Down duvet
Separate bedroom
  • Marina view
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed, Balcony, Tower

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Down duvet
Separate bedroom
  • 37 sq m
  • Bay view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed (Marina Tower Newly Renovated)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Down duvet
Separate bedroom
  • 28 sq m
  • Marina view
  • Sleeps 3
  • 1 King Bed

Room, 2 Double Beds, Balcony, Tower

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Down duvet
Separate bedroom
  • 37 sq m
  • Bay view
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 1 King Bed, Bay View, Tower

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Down duvet
Separate bedroom
  • 37 sq m
  • Bay view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 2 Double Beds, Bay View, Tower

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Down duvet
Separate bedroom
  • 37 sq m
  • Bay view
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed, Non Smoking, Balcony (Mobility Accessible, Tub)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Separate bedroom
Down duvet
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 2 Double Beds, Marina View (Tower, Balcony)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Down duvet
Separate bedroom
  • 28 sq m
  • Marina view
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 1 King Bed, Marina View (Tower, Balcony)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Down duvet
Separate bedroom
  • 28 sq m
  • Marina view
  • Sleeps 3
  • 1 King Bed

Room, 2 Queen Beds, Balcony, Tower

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Down duvet
Separate bedroom
  • 28 sq m
  • Bay view
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Non Smoking, Balcony (Mobility Accessible, Roll-In Shower)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Separate bedroom
Down duvet
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Non Smoking, Balcony (Mobility Accessible, Tub)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Separate bedroom
Down duvet
  • Sleeps 3
  • 1 King Bed

Room, 2 Double Beds, Non Smoking, Balcony (Mobility Accessible, Roll-in Shower)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Down duvet
Separate bedroom
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed, Non Smoking, Balcony (Mobility/Hearing Accessible, Tub)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Down duvet
Separate bedroom
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Non Smoking, Balcony (Hearing Accessible)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Down duvet
Separate bedroom
  • Bay view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed, Tower (Mobility Accessible, Roll-In Shower)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Down duvet
Separate bedroom
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Non Smoking, Balcony (Mobility/Hearing Accessible, Tub)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Down duvet
Separate bedroom
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Non Smoking, Balcony (Mobility Accessible, Roll-in Shower)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Down duvet
Separate bedroom
  • Sleeps 3
  • 1 King Bed
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About the area

Map
1380 Harbor Island Dr, San Diego, CA, 92101

What's nearby

  • Port of San Diego - 4 min drive - 4.1 km
  • B Street Cruise Ship Terminal - 4 min drive - 4.1 km
  • Marine Corps Recruit Depot - 4 min drive - 4.9 km
  • USS Midway Museum - 4 min drive - 4.5 km
  • San Diego Convention Center - 5 min drive - 5.6 km

Getting around

  • San Diego Intl. Airport (SAN) - 1 min drive
  • San Diego, CA (MYF-Montgomery Field) - 26 min drive
  • San Diego, CA (SEE-Gillespie Field) - 39 min drive
  • Carlsbad, CA (CLD-McClellan-Palomar) - 43 min drive
  • Tijuana Intl. Airport (TIJ) - 52 min drive
  • San Diego Santa Fe Depot - 14 min drive
  • Old Town Transit Center - 16 min drive
  • San Diego Coaster Sorrento Valley Station - 18 min drive
  • Free airport shuttle

Restaurants

  • ‪Ketch Grill & Taps - ‬16 min walk
  • ‪Urban Crave - ‬13 min walk
  • ‪Stone Brewing - ‬12 min walk
  • ‪Prado at the Airport - ‬18 min walk
  • ‪Phil's BBQ - ‬2 min drive

About this property

Sheraton San Diego Resort

Located just 0.5 mi (0.8 km) from the airport, Sheraton San Diego Resort offers a free shuttle during limited hours. After a dip in one of 3 outdoor pools, guests can grab a bite to eat at Rumorosa, one of 5 restaurants, which serves Mexican cuisine and is open for breakfast, lunch, and dinner. Other highlights include 2 hot tubs, a marina, and a poolside bar. Fellow travelers say great things about the pool and helpful staff.

Languages

English, Filipino, French, Portuguese, Spanish

At a glance

DONE

Hotel size

    • 1064 rooms
    • Arranged over 12 floors
DONE

Arriving/Leaving

    • Check-in start time: 4 PM; Check-in end time: midnight
    • Express check-in/out available
    • Early check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 11:00 AM
    • Late check-out subject to availability
DONE

Special check-in instructions

    • This property offers transfers from the airport; to arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • Guests are recommended to download the property's Marriott Bonvoy mobile app before check-in
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (12 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
DONE

Pets

    • Pets allowed (dogs only, 1 total, up to 40 lbs per pet)*
    • Service animals welcome
    • Specific rooms only, restrictions apply*
    • Food and water bowls available
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 50+ Mbps)
LOCAL_PARKING

Parking

    • Uncovered onsite self parking (USD 50 per night; includes in/out privileges)
    • Uncovered onsite valet parking (USD 67 per night)
    • Onsite RV/bus/truck parking (fees apply)
    • Wheelchair-accessible parking and van parking on site
    • Electric vehicle charging point on site
DONE

Transfers

    • Free airport shuttle from 5:00 AM to midnight*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • 5 restaurants
  • Bar/lounge
  • Poolside bar
  • Private dining
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Grocery/convenience store
  • Children's menu
  • Pool gate
  • Fence around the pool

What to do

  • Kayaking
  • Sailing
  • Boat tours
  • Motor boating
  • Personal watercraft (motorized)
  • Beach nearby
  • Use of nearby fitness center
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Scuba diving nearby
  • Whale-watching nearby

Working away

  • Business center
  • 50 meeting rooms
  • Computer station
  • Conference center (132367 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Bicycle rentals
  • Beach towels
  • Pool loungers
  • Pool umbrellas
  • Water sports equipment
  • Romance packages

Facilities

  • 2 buildings/towers
  • Built in 1972
  • Terrace
  • Television in common areas
  • 24-hour fitness center
  • 3 outdoor pools
  • Bicycle parking
  • Marina
  • 2 hot tubs
  • Vegan dining options
  • Vegetarian dining options
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Lockers available
  • Banquet hall
  • Reception hall
  • Firepit
  • Outdoor furniture

Accessibility

  • Braille/raised signage
  • Elevator
  • Elevator door width (inches): 33
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • 20 on-site accessible parking spaces
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Accessible airport shuttle
  • Visual alarms in hallways
  • Closed captioned TV
  • Height-adjustable showerhead
  • Transfer shower
  • Lever door handles
  • Wheelchair-width doorways
  • Wheelchair-accessible doorway width (inches): 33
  • Phone accessibility kit
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Smooth flooring in public areas
  • Tile flooring in public areas

Room amenities

Be entertained

  • 55-inch LCD TV
  • Premium digital channels
  • Netflix
  • Streaming services
  • Pay movies

Home comfort

  • Climate-controlled air conditioning and heating
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Down comforter
  • Premium bedding
  • Free crib/infant bed

What to enjoy

  • Balcony or patio

Freshen up

  • Shower/tub combination
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi (speed of 50+ Mbps)
  • Free local calls
  • Desk chair

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only

Special features

Dining

Rumorosa - This restaurant specializes in Mexican cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
Strada Italian Market - This coffee shop specializes in Italian cuisine. Open daily.
Brewery X - Overlooking the pool, this pub serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.
Sunglow - This poolside restaurant specializes in American cuisine and serves lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
The Market at BTL - This café specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • Resort fee: USD 41.38 per accommodation, per night
  • Resort fee inclusions:
    • Additional inclusions
    • Fitness/yoga classes

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-in between 11:30 AM and 7:00 PM can be arranged for an extra charge
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Rollaway beds are available for USD 20.0 per night

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 150.00 per accommodation, per stay

Parking

  • Uncovered self parking costs USD 50 per night with in/out privileges
  • Uncovered valet parking costs USD 67 per night
  • RV/bus/truck parking is available for an extra charge

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 10:00 PM

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Hotel Sheraton San Diego
San Diego Hotel Sheraton
San Diego Sheraton
San Diego Sheraton Hotel
Sheraton Hotel San Diego
Sheraton San Diego
San Diego Sheraton Hotel Marina
Sheraton San Diego Hotel Marina
The Sheraton San Diego Hotel And Marina
Sheraton San Diego Hotel

Frequently asked questions

Does Sheraton San Diego Resort offer free cancellation for a full refund?

Yes, Sheraton San Diego Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Sheraton San Diego Resort?

Yes, there are 3 outdoor pools. Guests have pool access from 7:00 AM to 10:00 PM.

Are pets allowed at Sheraton San Diego Resort?

Yes, dogs are welcome, with a limit of 1 total and maximum weight of 40 lbs per pet. There's a charge of USD 150.00 per accommodation, per stay. Service animals are exempt from fees. Food and water bowls are available.

Is parking offered on site at Sheraton San Diego Resort?

Yes. Self parking costs USD 50 per night. Valet parking costs USD 67 per night. RV/bus/truck parking and electric vehicle charging are available.

Is airport shuttle service offered by Sheraton San Diego Resort?

Yes, a free airport shuttle is available from 5:00 AM to midnight.

What are the check-in and check-out times at Sheraton San Diego Resort?

Check-in start time: 4 PM; Check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability). Express check-in and check-out are available.

What is there to do at Sheraton San Diego Resort and nearby?

Have fun with onsite activities like kayaking, sailing, and cycling. Enjoy a relaxing soak in one of the 2 hot tubs and an invigorating swim in one of the 3 outdoor swimming pools. Sheraton San Diego Resort also has a 24-hour fitness center.

Are there restaurants at or near Sheraton San Diego Resort?

Yes, there are 5 onsite restaurants, featuring alfresco dining, Mexican cuisine, and pool views.

Does Sheraton San Diego Resort have any outdoor private spaces?

Yes, every room features a balcony or patio.

What's the area around Sheraton San Diego Resort like?

Sheraton San Diego Resort is in Harbor Island, a short 1-minute drive from San Diego Intl. Airport (SAN) and 12 minutes' walk from San Diego County Regional Airport Authority. Travelers give top marks for the hotel's prime location.

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Reviews

8.2

Very good

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Popular mentions

Room
View
Service staff
Location
Parking
Airport
Restaurant
Fees
Marina
Food

What guests liked

  • The airport shuttle service was convenient, reliable, and a great luxury for guests. (45 reviews)
  • The pool area was great, with many guests praising its beauty, amenities, and excellent service. (42 reviews)
  • The property's restaurants offered great food options with wonderful service and delicious food. (17 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

4/10

Everything was nice.
1-night trip

8/10

Great location
4-night family trip

8/10

1-night trip

8/10

great place, great location. look forward to seeing it after the renovations. note- bay tower does not have ev charging.
2-night trip

6/10

the shuttle service was horrible, needs to wait 30-40 mins everytime.
1-night business trip

8/10

2-night trip

4/10

Based on your experience, here's a concise and impactful hotel review focusing on the key issues: Disappointing Stay - Misleading Building Assignment & Extra Charged My first stay at this hotel was deeply frustrating due to significant issues with transparency and value: 1. Confusing Two-Building Setup & Misleading Information:I was assigned to the outdated Marin Building, presented as a "two-minute walk" from the main Bay Building. In reality, it was across the street and required a shuttle. The Marin Building felt neglected and desperately needs renovation – a stark contrast to the resort experience advertised and paid for. 2. Bait-and-Switch & Forced Upgrade Fee:When I objected (as my reservation listed the main building's address), I was told I had to pay an extra $200 to move to the Bay Building. This felt like a bait-and-switch tactic – charging significantly more for what should have been the standard offering. 3. Failure to Honor Reservation Details: Even after paying the extra fee, the room provided was a duplex, not the king bed I originally booked and confirmed. 4. Unavailable Advertised Amenities: To cap it off, the complimentary bicycles (advertised as a resort amenity) were unavailable on my last day due to "maintenance," denying me a promised perk. Overall:This experience was unacceptable. Paying a premium resort price only to be initially housed in a subpar building, then charged extra to access the main facility, and finally not receiving the booked r
4-night business trip

10/10

Great place to stay. The location on the marina was beautiful and loved the balcony and all the amenities.
1-night family trip

2/10

Terrible experience. I had two sleepless nights with my 5 year old. First night, people in the neighboring room were fighting and shouting for two hours. Hotel did nothing to stop them. Second night there was night club level of music coming from one of the rooms from 8pm-1am, after repeated calls to the front, they did nothing about it. When I asked for a refund, the only thing they offered me was free parking and resort fees. Hotels.com were so nice and said they would give me a one night refund if the hotel approved, and the hotel was not willing to refund me. Do not stay here if you have kids or want a relaxing stay.
2-night family trip

10/10

2-night trip

8/10

We constantly had an issue with the key cards. It was very annoying.
2-night family trip

4/10

Overpriced for the type of room , disappointing service at the front desk. Guest bathroom on lower level was in need of maintenance and smell really bad
1-night business trip

10/10

1-night family trip

10/10

Very relaxing
1-night family trip

4/10

Beware: once you book your stay they might tell you it’s not in the newer hotel and they send you 6 min away. The rooms weren’t ready on time. Run down, furniture is not clean it had old water stains in the coffee table and bathroom sink. The parking toll machine was broken and caused delays. I had a huge spider in my room. My other friends room had water leak and AC down.
2-night trip with friends

10/10

1-night trip

6/10

1-night trip

4/10

1-night business trip

10/10

1-night trip

10/10

5-night trip

10/10

1-night trip

6/10

2-night business trip

10/10

3-night trip

10/10

1-night trip

8/10

1-night business trip