It was an horrible stay. I booked 2 rooms for 5 nights and paid in advance. When we arrive around 11pm they said that they havenât received the money from hotels.com and asked us to pay again. I showed by bank account from where the amount was paid, it was clearly showing that the payment was done and received. They said that as we used hotels.com it is not their business. I totally refused to pay again and start calling hotels.com. 5 minutes later they said that everything was ok and the payment receivedâŠ. Which is weird as no payment can be received after 6 pm.
When it comes to the taxi from the hotel !!!! This is insane, we paid 83âŹ. (86usd) to go to our place and once our meeting was done we took a regular taxi from the same place to reach the hotel and we paid 6âŹâŠâŠ this is not honest and I do not recommend this hotel at all !!!!
My experience was truly amazing! I enjoyed every moment spent in this wonderful place. From the moment I entered, I felt the elegance and luxury that characterize this hotel.
The service team was exceptional in providing hospitality. They were always ready to meet my needs with genuine smiles and attention, they prepared a surprise for me for my birthday and even brought me cake to my room.
The upscale service made my stay unforgettable, and I will definitely return to this fantastic hotel.
The accommodation was spacious and comfortable, with modern decor adding a touch of luxury.
I really enjoyed the heated swimming pool and had the pleasure of discovering a Swedish massage in the spa center at the hotel.
The breakfast at the restaurant was unbelievably delicious, offering a fantastic variety of international and local dishes.â€â€
The is THE best hotel
Very clean
Staff friendly and super nice. They do everything they can to make the client happy.
Near the pyramids, however a little bit from the central
Unfortunately, the level of service at the hotel was well below the threshold of what you would expect at a five star hotel. Breakfast was OK but you couldn't get spoons, for example, unless you asked staff multiple times. Its also not great for families. We travelled with our 6 year old boy and everytime he needed to go to the bathroom or get something from the breakfast bar, we'd asked about our room number and whether we paid for the breakfast with the room! This has become a running joke at our house - "whats your room number?" At the cafe on the first floor, i bought my son a can of coke and then asked him to go and ask for an empty cup. The woman at the till came over to me and asked me to pay for the can of coke again thinking that my 6 year old had taken it without paying for it. No amount of explaining worked and in the end my husband asked her to please leave us alone. It's just not a hotel I would recommend for a family trying to have a relaxing vacation. It might work for older couples or tourists traveling with friends but not for families with children.
Hotel is womderful. We had a terrible experience at the previous hotel we satyed and hotels.com was useless in helping us resolve our issue. But as soon as we got to the Hyatt it was great. The only disappointing part of the Hyatt is that we didnt stay there sooner and avoid the disaster we experienced. The hotel has multiple security checkpoints to enter and exit the property. The front desk agents were wonderful. Room was wonderful. The hotel room service we ordwred was wonderful, even called us to ask us if the food was good. Loved it. Nothing much in walking distance as the area is new construction but very close to pyramids. Absolutely top quality.