8/10 Very good
May 4, 2025
Giovanny at the Door is the go to man for everything.. My stay was excellent due to his help at every level. From a simple phone call to taxi ,& best tour options and even a hint of great places to eat. He was / is the best aspect of the hotel. The front desk sadly is not on the same page per communication.. I was told at check in one thing but when the situation arose,, what I was told did not take happen. It felt like there were two sets of rules depending on who was at the front desk. The day and night front desk staff do not follow same guidelines so please be aware as it can be embarrassing to all parties involved..
The room was cleaned daily and my housekeeper was amazing with making the room up nicely every day. Lastly Morning breakfast is well worth waking up for it has exceptional coffee and nice selection of food and very it’s very tasty. I can’t recall his name but there is an older gentleman who works there and every morning as I saw him and he saw me sit down “ he was amazing to bring my coffee and OJ almost even before I sat down. The above and beyond service from a few employees make this a hotel worth the stay. Giovanny in my opinion makes the hotel run smoothly as most people seemed to go through him for EVERYTHING… At least I did anyway. Thank you from the bottom of my heart for treating me like family and NOT just $ $ $ …

Craig
Craig, 4-night trip
Verified Hotels.com guest review