6/10 Good
19 Feb 2025
Eh. Will spend a little more to go elsewhere
I spoke with someone at the desk by phone the night before our check in who provided inaccurate information so when we got to the hotel our reservation was quite a mess. The man at the desk was extremely rude during it all and instead of being kind, he would roll his eyes during it all. I paid for both room during the family trip and when my brother went to pick up the key to the second room, the same man made a comment to him that the room had already been paid for because he had no money. It was an extremely unprofessional and demeaning comment, especially considering everyone had pitched in for the room; I just used my credit card to make it easier.
We stayed at this hotel 2 years ago and it was a great experience. Doubtful we will return.
I will say the housekeeping staff was so friendly and did an amazing job!
Katherine
Katherine, 4-night family trip
Verified Hotels.com guest review