2/10 Poor
8 Mar 2025
Unfortunate...
I will never be staying here again.
There was no notice of an additional fee that I was required to pay with the excuse that they can't help what an "online booking service" posts (ie Hotels.com).
The rooms AC/ heater unit, which was unable to be turned off, sounded like there was a diesel truck parked outside all night with their engine on.
The bed was missing a sheet. It's had it's duvet cover but no sheet between that and the fitted sheet. Underneath the fitted sheet were unmentionable stains.
When I asked for assistance in these matters, I was told there were no other rooms to switch. They offered to have somebody come to the room and clean/ fix but it would take a few hours and I couldn't stay on the room while they figured it out if their ends.
I don't normally leave negative reviews, but I just couldn't let this one slide. If the hotel can't make it right, I hope Hotels.com will.
Verified traveller
1-night trip
Verified Hotels.com guest review