2/10 Poor
20 Mar 2025
Horrible Experience
Upon arriving Host was very nice and answered all of our questions, however after going up to our room and seeing the room we let front desk know it wasn’t what we were expecting specifically the shower. Host then stated if you book third party the photo some time are not as accurate we responded that we in fact book through the actual website then hosts cut us off to tell us they are fully booked so changing rooms wasn’t an option we ended call after that. About 15 mins goes by and we begin to get ready for our evening when we discovered the shower wasn’t working we then called back down stairs to request services front desk then stated they would change rooms even though we were previously told other wise, we then requested assistance for luggage and a luggage cart. About 15 mins pass and person comes with just a key in his hand and gave it to us for us to find our room alone with no assistance. After moving rooms we noticed this room wasn’t like the other but due to the horrible experience we just decided to deal with it since we began running late for our evening plans. Beyond disappointed in the service we received will not recommend staying at this hotel ever!
Verified traveller
3-night family trip
Verified Hotels.com guest review