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Sugar Mill hotel

4.0 star property
Beachfront hotel with spa, near Apple Bay

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Photo gallery for Sugar Mill hotel

Exterior
Exterior
Outdoor pool
42-inch flat-screen TV with digital channels, TV, streaming services
Restaurant
Located near Smuggler's Cove Beach, Sugar Mill hotel offers a serene retreat with an outdoor pool and free beach cabanas. Enjoy a cooked-to-order breakfast, indulge in spa treatments like hot stone massage at the onsite spa or dine at one of two restaurants while taking advantage of high-speed WiFi. Previous guests rave about the helpful staff.

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Free breakfast
  • Bar
  • Connecting rooms available
  • Spa
  • Pool

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 2 restaurants and 3 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Free beach cabanas
  • Free beach club on site
  • Beach umbrellas
  • Beach sun loungers
  • Beach towels
  • Beach bar
  • Coffee shop/cafe

Feel at home (6)

  • Kitchenette
  • Connecting/adjoining rooms available
  • Separate sitting area
  • Television
  • Garden
  • Terrace
The current price is CA $551
CA $634 total
includes taxes & fees
Jun 16 - Jun 17

Room options

View all photos for DeLuxe Studios

DeLuxe Studios

DeLuxe Studios

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Kitchenette
Refrigerator
Flat-screen TV
Pillow menu
  • 30 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Tiffany Prestige

Tiffany Prestige

Tiffany Prestige

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Kitchenette
Refrigerator
Flat-screen TV
Pillow menu
  • 30 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed
Deluxe Penthouse, Balcony, Ocean View (Cool Water 1) | View from room

Cane Garden Bay Beach Hotel

  • Pool
  • Spa
  • Airport transfer
  • Free parking
9.8 out of 10, Exceptional, 119 reviews
Cane Garden Bay Beach Hotel
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About the area

Map
main street, West End, Tortola

What's nearby

  • Apple Bay - 6 min walk - 0.5 km
  • Cane Garden Bay Beach - 3 min drive - 2.5 km
  • Smuggler's Cove Beach - 7 min drive - 4.4 km
  • Nanny Cay - 8 min drive - 7.5 km
  • Tortola Cruise Ship Port - 10 min drive - 9.0 km

Getting around

  • Terrance B. Lettsome Intl. Airport (EIS) - 47 min drive
  • Spanish Town (VIJ-Virgin Gorda) - 16.2 miles/26.1 km
  • St. Thomas (SPB-St. Thomas Seaplane Base) - 18.3 miles/29.4 km
  • Cyril E. King Airport (STT) - 20.3 miles/32.7 km

Restaurants

  • ‪Omar’s Dockside - ‬9 min drive
  • ‪Virgin Queen - ‬9 min drive
  • ‪De Loose Mongoose - ‬7 min drive
  • ‪The Pub Fort Burt - ‬11 min drive
  • ‪The Watering Hole - ‬10 min drive

About this property

Sugar Mill hotel

At Sugar Mill hotel, you can spend time at the beach enjoying free cabanas, beach umbrellas, and beachside drinks, plus you'll be within a 15-minute drive of Tortola Cruise Ship Port. The outdoor pool provides fun for everyone, while guests in the mood for pampering can indulge in deep-tissue massages at the spa. Dining choices include 2 restaurants and the 3 bars/lounges are great places to grab a cold drink. Other highlights include a terrace and a garden. Fellow travelers say great things about the helpful staff.

Languages

English

At a glance

DONE

Hotel size

    • 24 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • The property charges 3 percent for credit card payments
    • There is no front desk at this property
    • Guests will receive an email 7 days before arrival with check-in instructions; your host will greet you
    • This property doesn't offer after-hours check-in
    • Prior to arrival, you must complete online registration via a secure link
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 25+ Mbps)
LOCAL_PARKING

Parking

    • Free onsite self parking
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Free cooked-to-order breakfast each morning 8:00 AM–10:00 AM
  • 2 restaurants
  • 3 bars/lounges
  • Beach bar
  • Coffee shop

What to do

  • On the beach
  • Free beach club

Working away

  • Meeting room

Services

  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Free beach cabanas
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas

Facilities

  • Garden
  • Terrace
  • Library
  • Television in common areas
  • An outdoor pool
  • Designer stores on site
  • Full-service spa
  • Massage/treatment rooms
  • Outdoor furniture
  • Walkway to water

Accessibility

  • Handrails in stairways

Room amenities

Be entertained

  • 42-inch flat-screen TV
  • Digital TV channels
  • Streaming services

Home comfort

  • Air conditioning
  • Ceiling fan
  • Wet bar
  • Espresso maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Premium bedding
  • Memory foam mattress

What to enjoy

  • Balcony
  • Separate sitting area

Freshen up

  • Rainfall showerhead
  • Shower only
  • Soap and shampoo
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Laptop-friendly workspace
  • Free WiFi (speed of 25+ Mbps)
  • Free local calls
  • Electrical adapters/chargers

Food and drink

  • Refrigerator
  • Kitchenette
  • Free bottled water
  • Coffee grinder
  • Ice maker
  • Paper towels

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Guidebooks/recommendations
  • Local maps
  • Restaurant dining guide

Special features

Spa

Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages. The spa is open daily.

Fees & policies

Refundable deposits

  • Deposit: USD 150.00 per accommodation, per night

Optional extras

  • Credit card charges are subject to an extra charge of 3 percent

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property does not have elevators.
Guests can rest easy knowing there's a smoke detector on site.
This property accepts credit cards and debit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express
This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Also known as

Sugar Mill hotel Hotel
Sugar Mill hotel West End
Sugar Mill hotel Hotel West End

Frequently asked questions

Is there a pool at Sugar Mill hotel?

Yes, there's an outdoor pool.

Are pets allowed at Sugar Mill hotel?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Sugar Mill hotel?

Yes, there's free self parking.

What are the check-in and check-out times at Sugar Mill hotel?

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM. Check-out time is noon.

What is there to do at Sugar Mill hotel and nearby?

Sugar Mill hotel has 3 bars and a spa, as well as an outdoor pool and a garden.

Are there restaurants at or near Sugar Mill hotel?

Yes, there are 2 onsite restaurants.

Does Sugar Mill hotel have self-catered rooms fitted with kitchens or kitchenettes?

Yes, a kitchenette is available in every room, and also includes a refrigerator, an espresso maker, and a coffee maker.

Does Sugar Mill hotel have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Sugar Mill hotel like?

Sugar Mill hotel is a short 6-minute walk from Apple Bay and 2 minutes' walk from North Shore Shell Museum.

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Reviews

9.8

Exceptional

10/10

Cleanliness

10/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Popular mentions

Service staff
View
Restaurant
Location
Islands

What guests liked

  • The dining experience was excellent with friendly staff and perfect atmosphere. (3 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10

Wonderful stay at the West end.
3-night business trip

10/10

5-night trip

10/10

Andrea and Rupert are outstanding hosts
5-night trip

8/10

Beautifull property, would like to see more lighting on the pathways. GM&Staff all were very helpfull and friendly
2-night romance trip

10/10

At Sugar Mill Hotel we found a charming, cottage like accommodation. We had a view of the sea. Our hosts and all the staff were all helpful and friendly. The meals were excellent, and the atmosphere in the dining rooms perfect.
At the pool
3-night trip

10/10

1-night trip

10/10

5-night trip

10/10

Had an overnight stay there after one week sailing. Andrea and her husband are wonderful hosts. I enjoyed my complementary drink on arrival. My room was very spacious and had everything you could need during your stay. The housekeeping was so helpful and polite and was there if you needed anything. I ate lunch and breakfast in the beach restaurant. Food was good but not special and I didn’t find the staff particularly welcoming there. On the other hand, I could not fault the main restaurant and enjoyed a beautiful meal in the evening.
1-night trip

10/10

We had a great time! Everyone at Sugar Mill was friendly and helpful. The restaurant is very good and everything on the menu is fantastic. It,s close to West End to pick up ferries or charters and not too far from Road Town either. The property is beautiful with lush, tastefuly landscaped vegetation and great views of the water.
4-night romance trip

10/10

Traditional Caribbean hotel, upscale with nice amenities. The owners were on site, great hospitality, excellent food. Staff friendly, helpful and truly interested in making our stay memorable.
1-night romance trip

10/10

The owners take such a hands-on approach. It's a fabulous boutique property. They have done a wonderful job of preserving the feel of the old sugar mill, while providing modern convivences.
1-night family trip

10/10

Well run, beautiful and charming. Food was outstanding!
2-night trip

10/10

Loved the dining experience! Nice pool too!
2-night trip with friends

10/10

2-night trip

10/10

Suger Mill is very clean with a friendly staff. Dining was fantastic.
2-night family trip

10/10

Lovely place to stay great food too.
4-night romance trip

10/10

Very good customer service and very good food. Will definitely be a repeat customer. Need a rental car for a day. They got you covered. Not enough time for breakfast before your flight. They pack one for you. Above my expectations.
4-night family trip

10/10

Beautiful property, somewhat secluded. Just what our group of 10 needed after a week of sailing around the VI’s. The staff are so accommodating, the food was great and the rooms were awesome. A true gem!
2-night family trip

10/10

This is a quaint boutique resort with amazing staff. Two restaurants on property are your primary choices and the food was excellent! Highly recommend if you’re looking for a quiet getaway.
2-night romance trip

8/10

4-night trip

10/10

Beautiful hotel and location. The staff went out of their way to ensure we were well taken care of in all aspects. Very warm and friendly. The on-site restaurant had fantastic options and everything we ordered was delicious. My only regret was not staying longer.
2-night trip

10/10

The Sugar Mill and Tortolla, BVI along the coast where this hotel is located the views are absolutely breathtaking, more so than any Island in the Caribbean and we have been to all of them. If you want a getaway at a quiet place with a fantastic Gourmet restaurant and beauty all around you then this is the place. Private Cottages tastefully furnished have direct views out over the water with your own private balcony. The Staff, managers, and owners could not be more hospitable and accommodating.
6-night romance trip

10/10

Everything you need is right there. Andrea , Rupert, Dennis and Mary are wonderful!! So accommodating and helpful. We loved our stay there. Hope to return again soon.
9-night trip

10/10

Loved our stay at the Sugar Mill! It was in a lovely location in a quieter part of the island with a small beach and gorgeous views of the sunset! Mary and Dennis, the owners were wonderful and Andrea, the general manager, went out of her way to make sure everything went smoothly including securing a rental car for us and organizing a day on a catamaran ensuring we had a stress free relaxing stay! The restaurant had a great ambience and food was delicious! Thank you for making our stay with you so enjoyable!
9-night trip

8/10

8-night trip