Hilston Park is set in beautiful surroundings; however, we were disappointed to be given a different room to the one booked. It was unclear if we had been “upgraded” to the family room, but it was inconvenient for us as there was a step of approx 10” up to the platform on which the bed was situated, and due to having recently had eye surgery this was quite problematic. There was also an extremely small gap either side of the bed to manoeuvre in and out.
The front door to the accommodation seemed loose and didn’t feel particularly safe.
The first room had 4 bunk beds crammed in, which seems excessive even for a family room, but for us as a couple, the room would have been more beneficial as a lounge area with somewhere to eat, as there was no sofa or table and chairs.
The standard lamp in this room didn’t work, and although there was a kettle with tea, coffee, sugar and milk sachets provided, on inspection the milk was over 2 months out of date and some of the coffee sachets were hard as if they were also old.
The bathroom looked clean, but we had the turn the shower off mid-wash as it wasn’t draining adequately and was in danger of overflowing across the bathroom floor. The bathroom would also benefit from a shelf for guests to store their toiletries (particularly as there is little room elsewhere).
The back door of the accommodation has a window in, which we felt didn’t offer the level of privacy that we would expect, and therefore would benefit from a blind or curtain.