Non draining shower, bed bugs, restriction of service dog to enter area around the pool ( she is a registered service animal and is 9 pounds and was harnessed and leashes) I require a service animal and was told I couldn’t bring her into the gated pool area unless she was in a crate, she doesn’t ever go into a crate on a plane, in a restaurant or in a store so why would I put her in a crate to sit her next to a chair by an outside pool while leased , she can’t do her job from inside a crate. There was bedbugs crawling across my bed , the shower wouldn’t drain so I ask for a full refund bc I’m not staying in those conditions. There was bedbugs staff was very polite and understanding and I realize they just are employed here and this isn’t their fault and they helped me in every way they could which I appreciated but they seriously need to either do renovations or plow the place down. If you don’t want to sleep with blood suckers I wouldn’t stay here.