4/10 Fair
Apr 22, 2025
Total disappointment- ONLY view was pleasant
I was traveling for the night with my family; we selected this hotel because it was described as family friendly and they had an oceanfront restaurant with a kids menu and after 3 hours in the car with two small children this convenience was needed. About a week before our stay I got a voicemail warning that it was opening weekend and the pool would be closed and there would be no food. It was too late to try to find something else. When we arrived the staff barely looked up at us, they were clearly overwhelmed and not friendly and had us waiting because of technical difficulties. Then they charged us an extra $45 "destination" or "resort" fee... which is absurd because their pool and restaurant were both closed and we carried our own luggage (5 trips up 4 flights of stairs). I also don't think that a hotel without a bathtub is family friendly. I assumed it was going to have a tub like most hotels, and my 3 year old was terrified of the shower and it became incredibly dangerous holding my 1 year old in the shower who was slipping out of my arms and the water pressure was way too strong for her little head. The staff also didn't provide the wifi password. We had a balcony and the view was great, but around 7pm huge spotlight placed directly to the left of our balcony turned on flooding our balcony and ruining the experience. We had to use the blackout curtains just to block this intense light so no chance of waking up to a sunrise. It was overall a major disappointment.
Elizabeth
Elizabeth, 1-night family trip
Verified Hotels.com guest review