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The Highlands at Sugar

3.0 star property
Family-friendly apartment with indoor pool, near Sugar Mountain Resort

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Photo gallery for The Highlands at Sugar

Balcony
Fridge, microwave, oven, stovetop
Apartment, 1 Bedroom | Laundry
Flat-screen TV, fireplace, DVD player
Flat-screen TV, fireplace, DVD player
The Highlands at Sugar offers a great location, putting you within a 15-minute walk of Sugar Mountain Resort. You can get a workout in at the fitness center or take a dip in the indoor pool. Apartments feature bonuses like kitchens and washers/dryers, along with fireplaces and balconies. Fellow travelers say great things about the helpful staff.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Laundry facilities
  • Refrigerator
  • Gym
  • Free parking
  • Kitchen

Main amenities (12)

  • 57 smoke-free apartments
  • Indoor pool
  • Fitness center
  • Hot tub
  • Arcade/game room
  • Lobby fireplace
  • Vending machine
  • Self-serve laundry
  • Barbecue grills
  • Limited hour front desk
  • TV in a common area
  • Playground

Feel at home (6)

  • Playground on site
  • Kitchen
  • Private bathroom
  • Separate bathtub and shower
  • Television
  • Washer/dryer

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Apartment, 2 Bedrooms

Terrace/patio

Apartment, 2 Bedrooms

Highlights

Balcony
Fireplace
Heating
Kitchen
Refrigerator
Dishwasher
Flat-screen TV
Washer/dryer
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds OR 1 Double Sofa Bed

View all photos for Apartment, 1 Bedroom

Apartment, 1 Bedroom | Living area

Apartment, 1 Bedroom

Highlights

Balcony
Fireplace
Heating
Kitchen
Refrigerator
Dishwasher
Flat-screen TV
Washer/dryer
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 1 Double Sofa Bed

View all photos for Twin Room

Balcony

Twin Room

Highlights

Balcony
Fireplace
Heating
Kitchen
Refrigerator
Dishwasher
Flat-screen TV
Washer/dryer
  • Studio
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 Double Sofa Bed
Check-in/check-out kiosk

Smoketree Lodge

  • Pool
  • Free parking
  • Free WiFi
  • Air conditioning
8.8 out of 10, Excellent, 223 reviews
The price is CA $202
CA $228 total
includes taxes & fees
May 12 - May 13
Smoketree Lodge
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About the area

Map
2173 Sugar Mountain Drive, Banner Elk, NC, 28604

What's nearby

  • Sugar Mountain Resort - 13 min walk - 1.1 km
  • Lees-McRae College - 17 min drive - 9.4 km
  • Hawksnest Tubing Park - 19 min drive - 14.7 km
  • Beech Mountain Resort - 23 min drive - 16.4 km
  • Grandfather Mountain - 24 min drive - 17.9 km

Getting around

  • Tri-Cities, TN (TRI-Tri-Cities Regional) - 88 min drive

Restaurants

  • ‪McDonald's - ‬8 min drive
  • ‪Blind Elk Tap Room - ‬11 min drive
  • ‪Banner Elk Cafe - ‬11 min drive
  • ‪Beech Mountain Brewing Company - ‬23 min drive
  • ‪5506' Skybar - ‬21 min drive

About this property

Entire place

You'll have the entire apartment to yourself and will only share it with other guests in your party.

The Highlands at Sugar

The Highlands at Sugar offers a great location, putting you within a 15-minute walk of Sugar Mountain Resort. You can get a workout in at the fitness center or take a dip in the indoor pool. Apartments feature bonuses like kitchens and washers/dryers, along with fireplaces and balconies. Fellow travelers say great things about the helpful staff.

Languages

English

At a glance

DONE

Property size

    • 57 apartments
DONE

Arriving/Leaving

    • Check-in start time: 4 PM; Check-in end time: 5 PM
    • Contactless check-in available
    • Late check-in subject to availability
    • Minimum check-in age: 25
    • Check-out time is 10 AM
    • Contactless check-out available
DONE

Special check-in instructions

    • The front desk is open daily from 8:30 AM - 5 PM
    • Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
    • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
    • If you are planning to arrive after 5 PM please contact the property in advance using the information on the booking confirmation
    • For any questions, please contact the property using the information on the booking confirmation
    • Check-in hours are from 4 PM-5 PM on Sunday-Thursday and from 4 PM-6 PM on Friday-Saturday.
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 25
DONE

Children

    • No cribs (infant beds)
PETS

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
VPN_KEY

Other information

    • Smoke-free property

Property amenities

Ski

  • Downhill skiing and snowboarding nearby

Pool/Spa

  • Indoor pool
  • Hot tub

Internet

  • Free WiFi

Parking and transportation

  • Free self parking on site

Family friendly

  • Playground

Kitchen

  • Refrigerator
  • Stovetop
  • Microwave
  • Oven
  • Dishwasher
  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Toaster

Bedrooms

  • Bed sheets provided

Bathrooms

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels provided

Living spaces

  • Fireplace

Entertainment

  • Flat-screen TV with satellite service
  • Pool or billiards table
  • Arcade/game room
  • DVD player
  • TV in a common area
  • Games

Outdoor areas

  • Balcony
  • Barbecue grill

Laundry

  • Washer/dryer
  • Laundry facilities

Comfort

  • Heating

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevators
  • Wheelchair accessible (with limits)
  • Smoke-free property

Services and conveniences

  • Local maps
  • Guidebooks/recommendations
  • Iron/ironing board
  • Phone
  • Vending machine
  • Fireplace in lobby
  • Restaurant dining guide
  • Front desk (limited hours)
  • No housekeeping

Things to do

  • Fitness center

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector installed (host has indicated there is a smoke detector on the property)
  • First aid kit

General

  • 57 rooms

Fees & policies

Policies

This property does not have elevators.
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.
Host has indicated there is a smoke detector on the property.
Guests can rest easy knowing there's a first aid kit on site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, Discover
This property is professionally cleaned.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Highlands Sugar Cabin Banner Elk
Highlands Sugar Cabin
Highlands Sugar Banner Elk
Highlands Sugar
The Highlands at Sugar Apartment
The Highlands at Sugar Banner Elk
The Highlands at Sugar Apartment Banner Elk
The Highlands at Sugar by Capital Vacations

Frequently asked questions

Is there a pool at The Highlands at Sugar?

Yes, there's an indoor pool.

Are pets allowed at The Highlands at Sugar?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at The Highlands at Sugar?

Yes, there's free self parking.

What are the check-in and check-out times at The Highlands at Sugar?

Check-in start time: 4 PM; Check-in end time: 5 PM. Check-out time is 10 AM. Contactless check-in and check-out are available.

What is there to do at The Highlands at Sugar and nearby?

Have fun with nearby winter activities like downhill skiing and snowboarding. Enjoy a relaxing soak in the hot tub and an invigorating swim in the indoor pool. The Highlands at Sugar also has a fitness center and an arcade.

Does The Highlands at Sugar have a kitchen or kitchenette?

Yes, there is a kitchen which also includes a coffee maker, a toaster, and cookware.

Does The Highlands at Sugar have any outdoor private spaces?

Yes, each apartment features a balcony.

What's the area around The Highlands at Sugar like?

The Highlands at Sugar is located a short 13-minute walk from Sugar Mountain Resort.

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Reviews

8.2

Very good

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Popular mentions

View
Location
Room
Kitchen
Furniture
Service staff
Hot Tub
Apartment
Amenities
Family friendly

What guests liked

  • The hot tub was a big hit, providing a great temperature and enjoyable experience for guests. (7 reviews)
  • The hot tub and sauna were a big hit, providing a great relaxation experience. (3 reviews)
  • The pool and hot tub were well-maintained and provided a great temperature for guests to enjoy. (7 reviews)
From real guest reviews summarized by AI.

Reviews

8/10 Very good

Jessica, 3-night family trip
Verified Hotels.com guest review

6/10 Good

Katelyn, 1-night trip
Verified Hotels.com guest review

6/10 Good

You have to clean

The bathroom was not clean. The room did not look like the one I rented, and the main thing is that the bathroom ceiling had dark stains that looked like mold. Oh, and you have to clean it before leaving the place, which I only found out after I checked in and they gave me a paper saying that I have to clean the fireplace if I use it and take the trash out of the apartment and throw it in a trash can 300 meters away.
Cristiane, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Ryan, 3-night family trip
Verified Hotels.com guest review

8/10 Very good

James, 2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Ryan, 3-night family trip
Verified Hotels.com guest review

8/10 Very good

Gives you the cabin feels. Perfect for a Ski trip!

The place is older but completely redone. Everything was great. The only thing is that the ceiling is paper thin and you hear the people above you.
Krishna, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Awesome place

It was great, the staff were helpful. The views were awesome.
2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Andrew, 3-night family trip
Verified Hotels.com guest review

8/10 Very good

Close, clean, and properly priced.

Great value and proximity to the mountain. The units are quite dated, but very clean. We would stay here again for the price.
Lauren, 2-night family trip
Verified Hotels.com guest review

6/10 Good

oksana, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Phung, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Perfect

Perfect spot to get the lodge/ski resort vibe without the added expense. Short drive to skiing
ben, 2-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Nice Getaway

TV did not work. The room was not the same as the photos. But it was comfortable, staff was nice and communication was great
Bobby, 2-night trip
Verified Hotels.com guest review

6/10 Good

Old, tvs didn’t work, a lot of broken pieces. Could be a great place, but needs updating and care. Nice view. Sauna room was also nice.
Michael, 1-night trip
Verified Expedia guest review

8/10 Very good

2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Casey, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

It was a little older but it was fine. Close to Sugar mountain ski slopes. I would stay here again.
Michael, 2-night trip
Verified Expedia guest review

10/10 Exceptional

I like the building with the pool, hot tub and games, everything was real cozy
Matthew, 3-night trip with friends
Verified Expedia guest review

8/10 Very good

My boyfriend and I had an amazing stay here, the views were beautiful the room was relatively good and the staff was very accommodating however the room definitely hasn’t been renovated in a while and very old school, there was not many utensils, the light in the main bed room didn’t work and the parking was a little bit of a struggle in building 201 I wish we had reserved parking for our room so we were not left with out a parking spot. It wasn’t the best but honestly good for the price and for the views alone we would go again.
yinet, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Although I rated this stay “excellent” there were two minor issues that occurred. 1. The unit above was occupied & while there was no other noise present the footsteps of the occupants were very noticeable. It was difficult to go to sleep. 2. The hot tub amenity on Wednesday was wonderful ( approx 102-104 F.), but on Thursday the water was more like in the 70s F.temperature was in the 70s F. 3. Everything else was wonderful & exceptionally clean!
Ray, 3-night trip
Verified Expedia guest review

6/10 Good

Michael, 3-night trip
Verified Expedia guest review

8/10 Very good

Clean, great location, but bad mattress & outdated

We did not get the unit that the pictures had shown. Our unit was very outdated, and the mattress was horribly uncomfortable. It was very clean, however, and the location was great.
Jessica, 2-night trip
Verified Hotels.com guest review

6/10 Good

Good-sized apartment, but Kitchen items are DIRTY

The staff contacted us by phone before our arrival, which was helpful because we were arriving late at night. The property was spacious and had a good kitchen and kitchen appliance/utensils. The roads to the property was well-maintained, even with a snow storm. There's a bus that takes renters to Sugar Mountain ski resort. The biggest issue for me was ALL the KITCHEN ITEMS - plates, bowls, utensils, pots, and pans, etc. had stuck-on dirt and needed to be scrubbed before use. Other issues include: there was not enough toilet paper left in the property, especially because cleaners don't come in nightly from whom we can ask for these things. The floors upstairs were uneven. There was a hallway closet on the loft was left broken. If we had younger children, it could cause an accident. There is a definite draft and a hole from below the stairs where you can see the closed-off storage area below the apartment. There is also a draft I the bathroom as well as uneven floors, which can again be dangerous. There is also a draft coming in from the 2 sliding doors to the back porches. The "curtain" hanging over the sliding doors are shower curtains (and so cannot really deal with the draft). There was no salt left in the front door storage area nor a shovel to deal with the snow that blows onto the steps/front of the apartment doors.
Audrey, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Nice quiet place. Older buildings but have a charm to them. Very clean and spacious. Overall a good stay at a reasonable price.
Atanas, 2-night family trip
Verified Expedia guest review