Catelyn was the star of the show!! She was amazing when helping me check in, felt like she was a good friend of mine. Very friendly, welcoming! I want to preface that Catelyn was amazing during my stay, but the rooms were gross.
The room however was kinda gross, when I lifted the sheets, there was something gooey in it (pictured below). I asked Catelyn to switch me rooms and she gave me a room next door to my original room. We got into the other room, I lifted my sheets up, and what do you know, it’s gross again but this time there was like black stuff all over it (I took a video of it). I showed Catelyn and she was so apologetic. I told her I wasn’t mad at her but disappointed in the housekeeping staff for not having clean sheets. So I got new sheets. She told me to talk to the manager the next day. So I go down next day and the manager wasn’t in but the girl (someone else and forgot her name but she was new) told me that she would have the manager call me and we could find a resolution. Manager never called or came up to my room… So very displeased with that whole thing.
I am just glad that Catelyn was there who was very kind and thoughtful! But I will not stay there again..