This is a Scam. not sure of its on Hotels.com or on the HOtel. Hotel.com, collects and reserves, then an email comes from the Hotel saying that they need payment or they will cancel. After speaking to Hotel.com personnel they assured us all was ok, but when we arrived the hotel attendant told us it was cancelled for lack of payment. We had to find something else that day. They dont even have a door or counter, some neighbors had to call them as it appears this had happened before To this date i have not received refund and now going to stake a claim with credit card.