Very clean. Quiet. Not fancy. Slow internet.
The valet wasn't with the car. We drove off, not realizing they hadn't left the fob in the car (keyless). Called to see if fob could be mailed or if we should turn around and come back. Clerk (Chantal) said she would check with the manager, Eva. I called back 2 hours later. Chantal said she forgot and the manager was out to lunch. She said we would have to pay postage but didn't know how much. It would have been a nice courtesy for the hotel to pay for postage. Instead, they insisted on charging $23 postage (eventually, Eva texted) from San Diego to Los Angeles. We are HHonors members. After staying at the hotel, paying for wine and $60 for parking, it would have been a nice gesture not to charge us an exorbitant postal rate. Also, if the clerk had gotten back to us in a timely fashion, we might have driven back to retrieve the key. Penny wise and pound foolish. Now, we have a very negative opinion of the Hilton brand. You have saved yourself $23 but lost good will and possibly future business!