2/10 Poor
31 Jul 2024
The service was terrible: no hot water, not sufficient sheets for the number of beds…construction workers showing up at 8:00 am to work in the unit…of course, because there were broken things in the washroom and even holes in the walls…and the check-in process was a nightmare ( multiple calls and messages without response…). When we booked this place we assumed it was a hotel, it is not. We have been staying in hotels in several italian cities and this place was the worst by far.
Pablo
Pablo, 2-night family trip
Verified Expedia guest review