Hilton Chicago

4.0 star property
Historic hotel with 2 restaurants, near Buckingham Fountain

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Photo gallery for Hilton Chicago

Exterior
Point of interest
Boating
Point of interest
Lobby

Reviews

8.4 out of 10
Very good
In the heart of Chicago, Hilton Chicago offers an elegant retreat. Explore Grant Park and Art Institute of Chicago nearby, or unwind with a coffee at the cafe or by the lobby fireplace. With cycling available on site and bike rentals nearby, this hotel is perfect for adventure-seekers.

Popular amenities

  • Connecting rooms available
  • Bar
  • Laundry facilities
  • Pet-friendly

Main amenities (12)

  • Housekeeping (on request)
  • 2 restaurants and bar/lounge
  • Indoor pool
  • Breakfast available
  • Health club
  • Valet parking
  • Self parking
  • Coffee shop/cafe
  • Conference center
  • Business center
  • 50 meeting rooms
  • 24-hour front desk

Feel at home (6)

  • Children stay free
  • Rollaway/extra beds available (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Coffee/tea maker
The current price is CA $242
CA $325 total
includes taxes & fees
May 9 - May 10

Room options

Available filters for rooms
Showing 44 of 44 rooms

Family Room, 4 Bedrooms

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
HDTV
Hypo-allergenic bedding
Pillowtop bed
  • 82 sq m
  • Lake view
  • Sleeps 16
  • 4 Twin Beds

Room, 2 Double Beds, Lake View

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
HDTV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 37 sq m
  • Lake view
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Accessible (Hearing)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
HDTV
Hypo-allergenic bedding
Pillowtop bed
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

Junior Suite, 1 King Bed, Accessible (Hearing)

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
HDTV
Hypo-allergenic bedding
  • 39 sq m
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Accessible (Hearing)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
HDTV
Hypo-allergenic bedding
Pillowtop bed
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

Luxury Suite, 1 King Bed

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Dining table
  • 82 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
HDTV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 24 sq m
  • Sleeps 2
  • 1 King Bed

Luxury Suite, 2 Bedrooms

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Dining table
  • 87 sq m
  • Lake view
  • Sleeps 6
  • 1 King Bed

Room (Parlor)

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
HDTV
Hypo-allergenic bedding
  • 34 sq m
  • Lake view
  • Sleeps 2
  • 1 Twin Murphy Bed

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
HDTV
Hypo-allergenic bedding
Pillowtop bed
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
HDTV
Hypo-allergenic bedding
Separate bedroom
  • 34 sq m
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Accessible (3x3 Shower, Mobility & Hearing)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
HDTV
Hypo-allergenic bedding
Pillowtop bed
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

Room, 2 Double Beds, Accessible (3x3 Shower, Mobility & Hearing)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
HDTV
Hypo-allergenic bedding
Pillowtop bed
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

Room, 1 Double Bed

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
HDTV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

Room, 2 Double Beds, Accessible (Transfer Shower)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
HDTV
Hypo-allergenic bedding
Pillowtop bed
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed, Accessible (Roll-In Shower)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
HDTV
Hypo-allergenic bedding
Pillowtop bed
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

Room, 2 Double Beds

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
HDTV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

Junior Suite, 1 King Bed

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
HDTV
Hypo-allergenic bedding
  • 39 sq m
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

Suite, Multiple Beds

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
HDTV
Hypo-allergenic bedding
2 bedrooms
  • Lake view
  • Sleeps 6
  • 2 King Beds

Suite, Multiple Beds, Lake View

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
HDTV
Hypo-allergenic bedding
2 bedrooms
  • Lake view
  • Sleeps 8
  • 3 King Beds

Suite, Multiple Beds

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
HDTV
Hypo-allergenic bedding
2 bedrooms
  • Lake view
  • Sleeps 6
  • 2 King Beds

Suite, Multiple Beds

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
HDTV
Hypo-allergenic bedding
2 bedrooms
  • Lake view
  • Sleeps 8
  • 3 King Beds

Superior Room, 1 King Bed (High Floor)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
HDTV
Hypo-allergenic bedding
Premium bedding
  • 24 sq m
  • Sleeps 2
  • 1 King Bed

Superior Room, 2 Queen Beds (High Floor)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
HDTV
Hypo-allergenic bedding
Separate bedroom
  • 34 sq m
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Double Beds, 2 Bathrooms

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
HDTV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

Superior Room, 2 Double Beds (High Floor)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
HDTV
Hypo-allergenic bedding
Premium bedding
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

Superior Room, 2 Double Beds, Accessible, Bathtub (High Floor)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
HDTV
Hypo-allergenic bedding
Premium bedding
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

Superior Room, 2 Double Beds, Accessible (High Floor, Roll-in Shower)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
HDTV
Hypo-allergenic bedding
Premium bedding
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

Superior Room, 2 Double Beds, Accessible (High Floor)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
HDTV
Hypo-allergenic bedding
Premium bedding
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

Superior Room, 1 King Bed, Accessible, Bathtub (High Floor)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
HDTV
Hypo-allergenic bedding
Premium bedding
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

Superior Room, 1 King Bed, Accessible (High Floor, Roll-in Shower)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
HDTV
Hypo-allergenic bedding
Premium bedding
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

Suite, Multiple Beds, Non Smoking

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
HDTV
Hypo-allergenic bedding
Pillowtop bed
  • Lake view
  • Sleeps 6
  • 3 King Beds

Room, 1 King Bed

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
HDTV
Hypo-allergenic bedding
Pillowtop bed
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
HDTV
Hypo-allergenic bedding
Separate bedroom
  • Lake view
  • Sleeps 4
  • 1 King Bed

Superior Room, 1 King Bed, Accessible (High Floor)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
HDTV
Hypo-allergenic bedding
Premium bedding
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
HDTV
Hypo-allergenic bedding
Separate bedroom
  • 34 sq m
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Lake View

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
HDTV
Hypo-allergenic bedding
Separate bedroom
  • 37 sq m
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

Suite, 1 King Bed

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
HDTV
Hypo-allergenic bedding
Separate bedroom
  • Lake view
  • Sleeps 4
  • 1 King Bed

Presidential Suite, 1 King Bed

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
HDTV
Hypo-allergenic bedding
Pillowtop bed
  • Sleeps 7
  • 1 King Bed

Suite, 1 Bedroom

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
HDTV
  • 82 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Lake View

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
HDTV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 27 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

Luxury Suite, 3 Bedrooms

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
HDTV
Hypo-allergenic bedding
  • 82 sq m
  • Lake view
  • Sleeps 8
  • 1 King Bed

Traditional Suite, 2 Bedrooms (Parlor)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
HDTV
  • 82 sq m
  • Lake view
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

Suite, 1 King Bed

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
HDTV
Hypo-allergenic bedding
Separate bedroom
  • Lake view
  • Sleeps 4
  • 1 King Bed
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About the area

Map
720 S Michigan Ave, Chicago, IL, 60605

What's nearby

  • Art Institute of Chicago - 10 min walk - 0.9 km
  • Millennium Park - 12 min walk - 1.0 km
  • Shedd Aquarium - 16 min walk - 1.3 km
  • Grant Park - 18 min walk - 1.5 km
  • Soldier Field - 20 min walk - 1.7 km

Getting around

  • Chicago Midway Airport (MDW) - 28 min drive
  • Chicago O'Hare Intl. Airport (ORD) - 39 min drive
  • Chicago, IL (PWK-Chicago Executive) - 47 min drive
  • Chicago Museum Campus-11th Street Station - 7 min walk
  • Chicago Van Buren Street Station - 7 min walk
  • Millennium Station - 16 min walk
  • Harrison Station - 5 min walk
  • Roosevelt Station - 9 min walk
  • Harold Washington Library Station - 9 min walk

Restaurants

  • ‪Lou Malnati's Pizzeria - ‬4 min walk
  • ‪The Lounge At Congress Hotel - ‬3 min walk
  • ‪Starbucks - ‬7 min walk
  • ‪Grant Park Bistro - ‬1 min walk
  • ‪Epic Burger - ‬7 min walk

About this property

Hilton Chicago

Hilton Chicago offers a great location, putting you within a 15-minute walk of Art Institute of Chicago and Millennium Park. Guests can take a dip in the indoor pool or grab a bite to eat at Herb N Kitchen, which is one of 2 restaurants and serves breakfast, lunch, and dinner. Other highlights at this historic hotel include a bar/lounge, a health club, and a fitness center. Fellow travelers say great things about the helpful staff and location. The property is just a short walk to public transportation: Harrison Station is 5 minutes and Roosevelt Station is 9 minutes.

Languages

Chinese (Mandarin), English, Spanish

At a glance

DONE

Hotel size

    • 1544 rooms
    • Arranged over 29 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: midnight
    • Express check-in/out available
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 11 AM
    • Contactless check-out available
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Children (18 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)
DONE

Pets

    • Pets allowed (up to 75 lbs per pet)*
    • Service animals welcome
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • WiFi and wired internet access in rooms*
LOCAL_PARKING

Parking

    • Covered onsite self parking (USD 72.00 per night)
    • Covered onsite valet parking (USD 88.00 per day)
    • Wheelchair-accessible parking and van parking on site
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) 7:00 AM–11:00 AM on weekdays and 7:00 AM–noon on weekends
  • 2 restaurants
  • Bar/lounge
  • Coffee shop
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)

What to do

  • Bicycle rentals nearby
  • Golfing nearby
  • Kayaking nearby
  • Segway rentals/tours nearby

Working away

  • Business center
  • 50 meeting rooms
  • Coworking spaces
  • Conference center (234000 square feet of space)

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Bicycle rentals

Facilities

  • Built in 1927
  • ATM/banking
  • Safe-deposit box at front desk
  • Fireplace in lobby
  • Health club
  • An indoor pool
  • Double-glazed windows
  • No plastic drinking straws
  • Banquet hall

Accessibility

  • Braille/raised signage
  • Elevator
  • Elevator door width (inches): 46
  • Wheelchair-accessible parking
  • 20 on-site accessible parking spaces
  • Assistive listening devices available
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 46
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Closed captioned TV
  • Well-lit path to entrance
  • Stair-free path to entrance

Room amenities

Be entertained

  • 37-inch TV
  • Premium cable channels
  • Pay movies

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Premium bedding
  • Pillowtop mattress
  • Free rollaway/extra bed

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • WiFi and wired internet for a surcharge
  • Phone
  • Desk chair

More

  • Housekeeping (on request)
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Energy-saving switches
  • Recycling
  • Water-efficient showers only

Special features

Dining

Herb N Kitchen - This café serves breakfast, lunch, dinner, and light fare.
Kitty O Sheas - This restaurant specializes in Irish cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Open daily.
720 Bar and Grill - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Open select days.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • Destination fee: USD 29.35 per accommodation, per night

Optional extras

  • WiFi is available in guestrooms for USD 12.95 per day (rates may vary)
  • Wired internet access is available in guestrooms for USD 12.95 per night (rates may vary)
  • Full breakfast is offered for an extra charge of approximately USD 35 for adults and USD 17 for children
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 100 per accommodation, per stay

Parking

  • Covered self parking costs USD 72.00 per night
  • Covered valet parking costs USD 88.00 per day

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).
Property Registration Number 60605

Also known as

Chicago Hilton Michigan Ave
Hilton Chicago Cultural Mile
Hilton Chicago Michigan Ave Cultural Mile
Hilton Michigan Ave Cultural Mile
Hilton Michigan Ave Cultural Mile Hotel
Hilton Michigan Ave Cultural Mile Hotel Chicago
Hilton Chicago Michigan Ave Cultural Mile Hotel
Hilton Chicag
Hilton Chicago Hotel
Hilton Chicago Chicago
Hilton Chicago Hotel Chicago
Hilton Chicago Michigan Ave Cultural Mile

Frequently asked questions

Does Hilton Chicago offer free cancellation for a full refund?

Yes, Hilton Chicago does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hilton Chicago?

Yes, there's an indoor pool.

Are pets allowed at Hilton Chicago?

Yes, pets are welcome, with a maximum weight of 75 lbs per pet. There's a charge of USD 100 per accommodation, per stay. Service animals are exempt from fees.

Is parking offered on site at Hilton Chicago?

Yes. Self parking costs USD 72.00 per night. Valet parking costs USD 88.00 per day.

What are the check-in and check-out times at Hilton Chicago?

Check-in start time: 3:00 PM; Check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Express check-in and check-out and contactless check-out are available.

Is there an onsite casino at Hilton Chicago?

No, this hotel doesn't have a casino, but Bally's Casino Chicago (2-min drive) is nearby.

What is there to do at Hilton Chicago and nearby?

Have fun with activities like cycling, boat tours, and kayaking, and practice your swing at the nearby golf course. Additional recreation nearby includes segway rentals. Enjoy a swim in the indoor pool or use the hotel's other amenities, which include a health club.

Are there restaurants at or near Hilton Chicago?

Yes, there are 2 onsite restaurants, featuring Irish cuisine.

What's the area around Hilton Chicago like?

Hilton Chicago is in Downtown Chicago, a short 5-minute walk from Harrison Station and 10 minutes' walk from Art Institute of Chicago. The local area is considered walkable as well as being good for sightseeing.

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Reviews

8.4

Very good

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Popular mentions

Room
Service staff
Location
View
Bathroom
Parking
Restaurant
Building
Bed
Amenities

What guests liked

  • The pool area was excellent, with many reviewers praising its cleanliness, amenities, and staff. (18 reviews)
  • The gym and fitness center were excellent and the staff were great. (9 reviews)
From real guest reviews summarized by AI.

Reviews

10/10 Exceptional

Emmanuel, 2-night trip
Verified Hotels.com guest review

2/10 Poor

Disappointed Stay at Hilton Chicago

As a long-time Hilton Honors Gold member, I’ve come to expect a certain level of hospitality and comfort at Hilton properties. Unfortunately, my recent business stay at Hilton Chicago on April 17th was deeply unsatisfying and fell short of expectations. Despite my Gold status, I was informed that I was ineligible for any of my usual benefits simply because the booking was made through a third party—a common necessity for business travel arrangements. I understand policy limitations, but the lack of flexibility and recognition of loyalty was disappointing. The room itself was below par: No bottled water was provided. The coffee machine was outdated and barely functional. The bathtub was in noticeably poor condition. Additionally, the overall service experience was underwhelming. Security presence was impersonal, and staff interactions lacked the warmth and professionalism I’ve come to associate with Hilton. It did not feel like the welcoming environment I’ve come to expect. I usually look forward to Hilton stays, but this experience has left me reconsidering future visits to this property. I hope Hilton Chicago takes this feedback seriously and addresses the gap between brand promise and actual guest experience.
Muhammad, 1-night business trip
Verified Hotels.com guest review

8/10 Very good

Seong Hee, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

It served the purpose. It was clean and comfortable. Not much more to ask for
1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

john, 3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Benjamin, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Brienna, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Stephanie, 1-night family trip
Verified Hotels.com guest review

6/10 Good

To start, my room didn’t have an ice bucket. I called the front desk TWICE, and was told TWICE that one would be right up. An ice bucket never showed. I’m SHOCKED. The WiFi didn’t work, in spite of being included in the “Resort Fee” Additionally, I was asked and specifically requested housekeeping service and never had my room cleaned or my towels replenished across a four night stay.
Eric A., 4-night business trip
Verified Hotels.com guest review

2/10 Poor

Yesenia, 1-night trip
Verified Hotels.com guest review

6/10 Good

Your prices are innacurate

The stay was fine. But the price we booked through you was a lie. I budgeted for the price you booked me with. And payed nearly $300 more for all their fees and taxes. Please be more accurate in your prices. This makes me not want to book though you at all.
Jaret, 3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Tom, 2-night trip
Verified Hotels.com guest review

6/10 Good

2 night stay without shower gel, tissues

First night shower gel was empty, only 4 tissues in box. Next day service did not fill either one. When requested via their texting service at was told both would be delivered momentarily. After waiting an hour I canceled it at bedtime.
2-night trip
Verified Hotels.com guest review

10/10 Exceptional

All Smiles!

This by far has been one of the best hotel experiences I've had while on a trip! Great atmosphere, great food, and excellent service. Everyone had a smile on their face!
Kaelyn, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Steven, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Becky, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Tanis, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Kathleen, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Good and convenient
Arturo, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Mike, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

O W, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Dennis, 4-night trip
Verified Hotels.com guest review

8/10 Very good

Family friendly…but a few things to note.

We had a nice stay at the Hilton. The location was perfect for our little family weekend getaway. The staff was exceptionally nice. The lobby was clean and inviting. Our kids loved the lobby games and the pool. A few takeaways that didn’t necessarily ruin the trip but did cause our overall review to dip a bit. 1. We had a reservation for 2 Queen beds. There was no way the beds were Queen sized. Double, maybe. My husband and I were very cramped and we are not large people. 2. The pillows were absolutely terrible. They were about the size of a placemat and thin as a cracker. 3. We were told we would receive daily room service and that never happened. 4. The $25 “daily destination” fee felt a little bait and switchy. I get this is apparently standard for all Chicago hotels, but I don’t recall reading about it beforehand, so just keep that in mind. 5. The temp in our room was very hot, despite having the air consistently running. We asked the staff to come take a look, and they merely opened our windows as a solution. Overall, we would consider staying here again but would definitely reserve King sized beds.
Ashley, 3-night family trip
Verified Hotels.com guest review

8/10 Very good

Avoid Hiltons with resort fees

The daily destination charge is ridiculous. I have no idea what it's for, and it's taxed at the very high Chicago/Cook County/State of Illinois rate.
Michael, 4-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Charlene, 1-night trip
Verified Hotels.com guest review