4/10 Fair
9 Dec 2024
Wouldn’t recommend
To start the parking (finding the parking) was very difficult. I had to call the hotel to find out where to park. Upon walking into the hotel the front desk staff was very nice. That’s about where my great experience was over. Getting on the the elevator it was very shaky and small. Then getting to the 18th floor where we had a 2 bedroom family room when we got to our room and opened the door we had to shove and once inside the door almost fell off the hinges because they were loose we had to lift up on the door and push it closed. Then first world problems the TVs were not working so had to call someone to come change the input as we didn’t have access to that remote. When they get their the laughed at the door and stated someone should fix that… no duh. Then upon going into the bathroom we found out the sick had no hot water when you turned the faucet there was nothing, then when we went to take a shower it was luke warm never got hot even when cracked all the way up. My kids wanted to go swimming so took them down to the pool but soon found out it was not warm either and didn’t swim long. We didn’t wait the breakfast so don’t know how that was. It’s clear this hotel needs a big renovation and I’m sure the draw is the location so close to the event center but to pay what we did and the quality was disappointing.
Emily
Emily, 2-night family trip
Verified Hotels.com guest review