I recently stayed at this Marriott while in town to attend a funeral, and unfortunately, my experience was extremely disappointing.
During an already emotional and difficult time, I was hoping for a peaceful, comfortable environment where I could rest and gather my thoughts. Instead, my stay was disrupted by families attending a soccer event who allowed their children to run through the hallways, make excessive noise, and repeatedly bang on guest room doors at all hours of the day and night.
I completely understand that families travel for sporting events and that children will naturally be excited. However, there should still be a reasonable expectation of respect for other hotel guests. Parents should be mindful of their children’s behavior, and a hotel carrying the Marriott name should maintain an environment where all guests can enjoy their stay.
What made this experience particularly frustrating was that I was not traveling for leisure or entertainment. I was there to mourn the loss of someone, and the constant disturbances made an already difficult visit even more unpleasant.
I have always associated Marriott with comfort, hospitality, and professionalism. Unfortunately, this experience fell short of those expectations.
Every guest deserves a peaceful and respectful environment, regardless of the reason for their stay.