Crystalbrook Bailey offers a great location, putting you within just a 10-minute walk of Cairns Esplanade and Cairns Central Shopping Centre. Guests can take a dip in the outdoor pool or grab a bite to eat at CC's Bar & Grill, which is one of 3 restaurants and serves breakfast and dinner. Other highlights at this luxurious hotel include 3 bars/lounges, a 24-hour fitness center, and a fitness center. Fellow travelers say great things about the helpful staff and overall property condition.
Languages
English
At a glance
Hotel size
217 rooms
Arriving/Leaving
Check-in start time: 2:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-out available
Early check-in subject to availability
Minimum check-in age: 18
Check-out time is 11:00 AM
Contactless check-out available
Late check-out subject to availability
Special check-in instructions
The property charges 1 percent for credit card payments
Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
No cribs (infant beds)
Pets
Pets not allowed
Service animals welcome
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Onsite self parking (AUD 12 per day)
Wheelchair-accessible parking on site
Onsite parking limited
Electric vehicle charging point on site
Height restrictions apply for onsite parking
Other information
Smoke-free property
Property amenities
Food and drink
3 restaurants
3 bars/lounges
Room service (limited hours)
Water dispenser
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Free newspapers in lobby
Luggage storage
Porter/bellhop
Free bicycle rentals
Facilities
Safe-deposit box at front desk
Garden
24-hour fitness center
An outdoor pool
Bicycle parking
At least 80% of food locally-sourced
Vegan dining options
Vegetarian dining options
Locally-owned & organized tours & activities
Local artist showcase
Double-glazed windows
Comprehensive food waste policy
Comprehensive recycling policy
No plastic soda bottles
No plastic coffee stirrers
No plastic drinking straws
No plastic water bottles
Water dispenser
Reusable cups only
Reusable tableware only
Banquet hall
Accessibility
Braille/raised signage
Elevator
Wheelchair-accessible path of travel
Wheelchair-accessible parking
Wheelchair-accessible public washroom
Wheelchair-accessible concierge desk
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible pool
Wheelchair-accessible fitness center
Wheelchair-accessible business center
Wheelchair-accessible restaurant
Wheelchair-accessible lounge
Handrails in stairways
Well-lit path to entrance
Stair-free path to entrance
Room amenities
Be entertained
Flat-screen television
Digital TV channels
First-run movies
Netflix
Streaming services
Home comfort
Air conditioning
Espresso maker
Electric kettle
Bathrobes
Iron/ironing board
Sleep well
Blackout drapes/curtains
Soundproofed rooms
Bed sheets provided
Freshen up
Rainfall showerhead
Shower only
Eco-friendly toiletries
Hair dryer
Towels
Toilet paper
Stay connected
Desk
Free newspapers
Free WiFi
Phone
Food and drink
Free tea bags/instant coffee
More
In-room safe
Eco-friendly toiletries
Bulk dispenser for toiletries
Eco-friendly cleaning products provided
Energy-saving switches
Water-efficient showers only
Water-efficient toilets only
Mobile key entry
Special features
Dining
CC's Bar & Grill - This steakhouse serves breakfast and dinner. Guests can enjoy drinks at the bar.
Arte - This wine bar serves dinner only. Open select days.
Pachamama - This poolside cocktail bar serves dinner only. Open daily.
Awards and affiliations
Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
Fees & policies
Refundable deposits
Deposit: AUD 75 per day
Optional extras
Early check-in can be arranged for an extra charge (subject to availability)
Late check-out can be arranged for an extra charge (subject to availability)
Credit card charges are subject to an extra charge of 1 percent
Children & extra beds
Guests must contact this property in advance to reserve cribs/infant beds
Parking
Self parking costs AUD 12 per day
Parking height restrictions apply
Pool, spa, & gym (if applicable)
Pool access available from 6:00 AM to 9:00 PM
Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision
Policies
Only registered guests are allowed in the guestrooms.
This property uses eco-friendly cleaning products.
This property accepts credit cards and debit cards. Cash is not accepted.
Cashless transactions are available.
Also known as
Crystalbrook Bailey Hotel
Crystalbrook Bailey Cairns
Crystalbrook Bailey Hotel Cairns
Bailey a Crystalbrook Collection Hotel
Bailey a Crystalbrook Collection Hotel Residence
Frequently asked questions
Does Crystalbrook Bailey offer free cancellation for a full refund?
Yes, Crystalbrook Bailey does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Crystalbrook Bailey?
Yes, there's an outdoor pool. Guests have pool access from 6:00 AM to 9:00 PM.
Are pets allowed at Crystalbrook Bailey?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Crystalbrook Bailey?
Yes. Self parking costs AUD 12 per day. Parking spots may be limited. Electric vehicle charging is available.
What are the check-in and check-out times at Crystalbrook Bailey?
Check-in start time: 2:00 PM; Check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-in and check-out are available.
Is there an onsite casino at Crystalbrook Bailey?
No, this hotel doesn't have a casino, but Reef Hotel Casino (9-min walk) and Cazalys Cairns (4-min drive) are both nearby.
What is there to do at Crystalbrook Bailey and nearby?
Have fun during the warmer months with activities such as cycling. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include 3 bars and a 24-hour fitness center. Crystalbrook Bailey also has a garden.
Are there restaurants at or near Crystalbrook Bailey?
Yes, there are 3 onsite restaurants, featuring poolside dining.
What's the area around Crystalbrook Bailey like?
Crystalbrook Bailey is a short 2-minute walk from Cairns Esplanade and 7 minutes' walk from Cairns Central Shopping Centre. Travelers say that the hotel is in a great location.
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Reviews
9.2
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.4/10
Cleanliness
9.4/10
Staff & service
9.0/10
Amenities
9.2/10
Property conditions & facilities
9.2/10
Eco-friendliness
Reviews
10/10 Exceptional
18 Feb 2025
anita
anita, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
17 Feb 2025
Everything was great! Walkable location with many shops and restaurants close by, close to attractions, clean and comfortable hotel. Will stay again
Verified traveller
3-night trip
Verified Hotels.com guest review
10/10 Exceptional
28 Jan 2025
Rustin
Rustin, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
25 Jan 2025
Martin
Martin, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
11 Jan 2025
Soma
Soma, 2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
6 Jan 2025
Aldonio
Aldonio, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
31 Dec 2024
Yan
Yan, 1-night family trip
Verified Hotels.com guest review
8/10 Very good
26 Dec 2024
Room with views of Cairns
It was a nice room although we were given a disabled room. Lack of shelves in bathroom and cups and glasses very low down in a cupboard. It was difficult to reach for an abled body. It would be difficult for a disabled person to reach.
Amanda
Amanda, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
24 Dec 2024
Aidan
Aidan, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
21 Dec 2024
Verified traveller
2-night trip
Verified Hotels.com guest review
10/10 Exceptional
21 Dec 2024
Funky and comfortable
Love Crystalbrook properties. This was my first stay at the Bailey. It was very nice, funky. The restaurant downstairs is convenient and has great food. Rooms aren’t very large but very trendy and tastefully decorated. Bathroom was modern and clean.
Tammy
Tammy, 1-night trip with friends
Verified Hotels.com guest review
8/10 Very good
16 Dec 2024
Brad
Brad, 4-night trip
Verified Hotels.com guest review
8/10 Very good
15 Dec 2024
Barry
Barry, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
4 Dec 2024
Cairns best hotels the Crystalbrook range
Great place to stay as its clean and modern.
James
James, 1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
21 Nov 2024
Great place
Eileen
Eileen, 1-night trip
Verified Expedia guest review
8/10 Very good
21 Nov 2024
Swimming pool is small. No towels in one of the pools. Breakfast should cater other dietary needs like vegan.
Premnath
Premnath, 4-night family trip
Verified Expedia guest review
10/10 Exceptional
20 Nov 2024
Such a cool atmosphere.
Daris
Daris, 2-night romance trip
Verified Expedia guest review
10/10 Exceptional
16 Nov 2024
Convenient and central to Cairns , very good Accom option .
Wade
Wade, 1-night trip
Verified Expedia guest review
4/10 Fair
16 Nov 2024
the whindow of the room have vew of other rooms and i ask in reception for ocean views
jorge
jorge, 1-night romance trip
Verified Expedia guest review
8/10 Very good
11 Nov 2024
Great place to stay! Very convenient to the esplanade and surrounding attractions. Found the lighting system with the switches strange but figured it out eventually. A little dusty on the artwork etc but overall the room was pleasant and comfortable. We stayed in the urban master room and it was great with a young person.
Edward Con
Edward Con, 3-night family trip
Verified Expedia guest review
10/10 Exceptional
7 Nov 2024
Great location lovely pool. Nice restaurants. Clean modern great
nicole
nicole, 3-night romance trip
Verified Expedia guest review
10/10 Exceptional
6 Nov 2024
Lisa
Lisa, 3-night trip
Verified Wotif guest review
10/10 Exceptional
6 Nov 2024
Excellent location
Jason Phillip
Jason Phillip, 4-night romance trip
Verified Expedia guest review
10/10 Exceptional
5 Nov 2024
Excellent hotel to stay in.
Close to everything.
Penelope
Penelope, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
5 Nov 2024
Modern amenities, impeccably clean, great location, and room was ready early, which was especially appreciated. Only stayed one night but couldn’t have asked for a better stay!