2/10 Poor
4 Sep 2019
Hotels.com never forwarded the reservation -
I called to make sure the number was correct for when I arrived in town in case the taxi driver did not know where the place was and because there were two places marked as the address - but the hotel counter guy (who spoke/understood English perfectly) said they did not have a reservation in my name and were all full.
So I was glad I did not travel all the way there from Adana bus station to find that out.
I eventually had to cancel all other bookings which were made for after the stay there, as I had to change my whole plans and ride the bus all night.
Hotels.com only gave me a coupon which cannot apparently be used and there is no instructions given on how to use it, not place to put in the code when I tried.
KERRY
KERRY, 2-night trip
Verified Hotels.com guest review