Sunscape Akumal Beach Resorts & Spa - All Inclusive

Photo gallery for Sunscape Akumal Beach Resorts & Spa - All Inclusive

Primary image
On the beach, sun loungers, beach umbrellas, beach towels
On the beach, sun loungers, beach umbrellas, beach towels
7 outdoor pools, pool umbrellas, sun loungers
7 outdoor pools, pool umbrellas, sun loungers

Overview of Sunscape Akumal Beach Resorts & Spa - All Inclusive

Sunscape Akumal Beach Resorts & Spa - All Inclusive

4.0 star property
All-inclusive beachfront resort with free children's club, near Akumal Beach

7.0/10 Good

399 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Air conditioning
  • Bathtub
  • Bar
The price is CA $445
Price available on 09/01/2022
Map
Carr. Cancún - Tulum KM 252, Akumal, QROO, 77780
Main amenities
  • Daily housekeeping
  • On the beach
  • 6 restaurants and 2 poolside bars
  • 8 bars/lounges
  • 7 outdoor pools
  • Free children's club
  • Free supervised childcare
  • Beach umbrellas
  • Beach sun loungers
  • Beach towels
  • Children's pool
  • Coffee shop/cafe
Feel at home
  • Free cribs/infant beds
  • Supervised childcare (free)
  • Children's pool
  • Children's club (free)
  • Private bathroom
  • Garden
Cleaning & safety
  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • On the beach
  • Akumal Beach - 18 min walk
  • Half Moon Bay - 11 min drive
  • Xpu-ha Beach - 18 min drive
  • Dos Ojos Cenote - 31 min drive
  • Soliman Bay - 15 min drive
  • Tulum National Park - 16 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 82 min drive
  • Cozumel Intl. Airport (CZM) - 27.3 miles/43.9 km

About this property

Sunscape Akumal Beach Resorts & Spa - All Inclusive

At Sunscape Akumal Beach Resorts & Spa - All Inclusive, you can hit the beach to enjoy the shade from a beach umbrella or relax in a sun lounger, plus you'll be just a 5-minute drive from Akumal Beach. 7 outdoor pools provide plenty of fun, while guests in the mood for pampering can indulge in spa services. Dining choices include 6 restaurants and the 2 poolside bars are great places to grab a cold drink. Other highlights at this upscale resort include 8 bars/lounges, a free kid's club, and a children's pool. Fellow travelers like the helpful staff and beach location.

All-inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
On-site antigen/rapid COVID-19 testing is available for a USD 35 fee
This information is provided by our partners.

At a glance

Hotel size

  • 362 units

Arriving/Leaving

  • Check-in time from 3:00 PM - midnight
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Free supervised childcare
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Wheelchair-accessible parking on site

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • 6 restaurants
  • 8 bars/lounges
  • 2 poolside bars
  • Coffee shop
  • Coffee/tea in a common area
  • Private dining
  • Snack bar/deli

Traveling with children

  • Free children's club
  • Children's pool
  • Free supervised childcare/activities
  • Children's games
  • Toys

What to do

  • On the beach
  • Kayaking
  • Scuba diving
  • Snorkeling
  • Pool table

Working away

  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • Garden
  • Terrace
  • 7 outdoor pools
  • Spa services

Accessibility

  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Low-height counter/sink
  • Grab bar near toilet

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning

Sleep well

  • Blackout drapes/curtains
  • Free crib/infant bed
  • Free rollaway/extra bed
  • Bed sheets provided

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk

More

  • Daily housekeeping
  • In-room safe

Special features

All-inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Spa

Guests can pamper themselves by indulging in the onsite spa services.

Fees & policies

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

On-site antigen/rapid COVID-19 testing is available for a USD 35 fee.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global).

Policies

Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards, debit cards and cash.

Also known as

Sunscape Akumal Resorts & Spa
Sunscape Akumal Beach Resorts & Spa Hotel
Sunscape Akumal Beach Resorts & Spa Akumal
Sunscape Akumal Beach Resorts & Spa Hotel Akumal
Sunscape Akumal Beach Resorts Spa
Sunscape Akumal Beach Resorts Spa All Inclusive
Sunscape Akumal Beach Resorts Spa Optional All Inclusive
Sunscape Akumal Beach Resorts & Spa - All Inclusive Resort
Sunscape Akumal Beach Resorts & Spa - All Inclusive Akumal

Frequently asked questions

Overall score and ratings

7.0

Good

7.4/10

Cleanliness

8.1/10

Staff & service

6.9/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

10/10 Exceptional

Happy Weekend
Service was great. Staff was attentive. Had a great time
shannon, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Araz, 4-night trip
Verified Hotels.com guest review

6/10 Good

The property has potential and you can tell it was a luxurious hotel. The dinner on the beach, food was amazing. The all inclusive food was horrible.
Sakia Sherrie, 3-night romance trip
Verified Expedia guest review

4/10 Fair

I hate leaving negative reviews but my stay was pretty disappointing. The food was probably the worst part. Everyone who came with me got sick atleast 2 times from the food. There was no variety, it was extremely bland, and honestly just tasted straight up bad. Our room was great and room service kept it clean. The bartenders Alfredo and Alan were awesome, so that was a positive. I thought upgrading to sun club would be good but honestly it doesn’t even make much of a difference and no one checks who has access to Sun club lounge.
Lydia, 4-night trip with friends
Verified Expedia guest review

4/10 Fair

Food was pretty good, but property is not maintained. Tennis courts were unusable. Net cables broken and sagging. Fences around courts broken or have fallen down entirely. Elevator in our building didn’t work. We were also told we got an updated room due to a issue with our check-in and extra fee we were forced to pay, but our room had a hedge blocking any view, was dirty, had an unserviceable elevator, and we were in the furthest building from the beach. Not sure what the upgrade was. I wouldn’t recommend this property unless you get a great rate and just want to enjoy the beach and have a place to sleep. The beach was decent here and the bed was comfy.
Scott, 1-night family trip
Verified Expedia guest review

2/10 Poor

I have to be honest I was not impressed at all as soon as we arrived the staff didn’t even greet us, no drinks upon arrival took forever to check in and we asked her for our rooms to be close to each other because we we’re in a group of 8 including a baby. Nope the room was up stairs where all the tiles on the floor were broken super dangerous to walk up with a stroller and a car seat plus a baby. Then we get in the room. It was still dirty plates of food and open bottles of champagne still in the room. A bunch of mosquitoes inside the room. It was a nightmare. We spent most of our time off the resort that’s how bad it was. I would probably never stay here again. It was my cousins 30th birthday and they didn’t even give us a courtesy bottle of champagne or anything. Staff only carried about getting you to go to the other resort so they can sell you time shares. The only good place in the resort was the coco cafe. Poor lady’s work super hard with no AC and we’re super friendly and gave my kids anything they asked for. The gym was super small all the Machines were broken. Pools are all chipping away on the bottom of the floors. Seaweed everywhere on the beach. The list goes on and on. Just very disappointed this was my 4th time and Mexico and I have never experienced anything like this until this trip. Bred poop every where outside super nasty
Juvenal Desousa, 4-night family trip
Verified Expedia guest review

4/10 Fair

Fumika, 3-night trip
Verified Expedia guest review

4/10 Fair

I had the deluxe pool view room. No balcony included. The bathtub was very dirty inside the room. The toilet didn’t flush. The bathroom smelled like a sewer. Besides that the room was ok. The food wasn’t the greatest, it was ok… same choices everyday. Amenities, the beach & the pool. The bar closes early. At night there isn’t any activities. Stay was OK. Kids enjoyed their self & it is family friendly. Beach was full of seaweed but I guess it’s the time of the year. I wouldn’t stay there again though.
Britanya, 4-night family trip
Verified Expedia guest review

2/10 Poor

They didn’t give us the correct room we picked… they would let us in certain restaurants , the place was not as it seems on pics .. our toilet didn’t work well
Amália, 4-night family trip
Verified Expedia guest review

6/10 Good

The entire staff is friendly and helpful. The result overall needs a lot of work. I would not stay here again unless they give it a facelift.
Charles, 4-night trip
Verified Expedia guest review