In the heart of Aalborg, Helnan Phønix Hotel offers a sophisticated retreat. Relax on the charming terrace, stay active in the gym, or connect with colleagues in conference space. With helpful staff and convenient amenities like luggage storage and coffee/tea in the lobby.
Aalborg Congress and Culture Center - 8 min walk - 0.8 km
House of Music - 11 min walk - 1.0 km
Aalborg Zoo - 19 min walk - 1.6 km
Getting around
Aalborg (AAL) - 13 min drive
Aalborg Station - 9 min walk
Lindholm Station - 9 min drive
Aalborg Vestby Station - 10 min walk
Restaurants
Burger Boom - 2 min walk
Nam - 2 min walk
Fisk Og Skaldyr - 2 min walk
SushiMania - 4 min walk
Cafe Friends - 2 min walk
About this property
Helnan Phønix Hotel
Located near a train station, Helnan Phønix Hotel is a great choice for a stay in Aalborg. Guests can enjoy the fitness center, and buffet breakfast is available daily. Fellow travelers love the helpful staff.
Languages
Danish, English
At a glance
DONE
Hotel size
224 rooms
Arranged over 5 floors
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Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18
Check-out time is 11 AM
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Special check-in instructions
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
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Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
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Pets
Pets not allowed
Service animals welcome
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms
LOCAL_PARKING
Parking
Uncovered onsite self parking (DKK 100 per day)
Onsite parking limited
DONE
Other information
Smoke-free property
Property amenities
Food and drink
Buffet breakfast (surcharge) 6:30 AM–9:30 AM on weekdays and 7:00 AM–10:00 AM on weekends
Coffee/tea in a common area
Room service (limited hours)
Water dispenser
What to do
Golfing nearby
Working away
Meeting rooms
Conference space
Services
24-hour front desk
Tour/ticket assistance
Luggage storage
Multilingual staff
Facilities
3 buildings/towers
Terrace
Television in common areas
Fitness center
Banquet hall
Accessibility
Elevator
Room amenities
Be entertained
Television
Cable TV channels
Home comfort
Heating
Sleep well
Hypo-allergenic bedding
Bed sheets provided
Freshen up
Bathtub or shower
Hair dryer
Towels
Stay connected
Desk
Free WiFi
Phone
More
Housekeeping (on request)
Connecting/adjoining rooms available
Guidebooks/recommendations
Fees & policies
Optional extras
Buffet breakfast is offered for an extra charge of approximately DKK 150 for adults and DKK 150 for children
Credit card charges are subject to an extra charge
Children & extra beds
Cribs/infant beds are available for DKK 100.0 per day
Rollaway beds are available for DKK 300.0 per day
Parking
Uncovered self parking costs DKK 100 per day
Policies
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Noise-free guestrooms cannot be guaranteed.
Guests can rest easy knowing there's a smoke detector and a security system on site.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, Eurocard
National rating
Hotelstars Union assigns an official star rating for properties in Denmark. This property is rated 4 stars.
Also known as
Helnan Phoenix
Helnan Phoenix Aalborg
Helnan Phoenix Hotel
Helnan Phoenix Hotel Aalborg
Phønix Hotel Aalborg
Phønix Aalborg
Phønix
Helnan Phønix Hotel Aalborg
Helnan Phønix Aalborg
Helnan Phønix
Helnan Phønix Hotel Hotel
Helnan Phønix Hotel Aalborg
Helnan Phønix Hotel Hotel Aalborg
Frequently asked questions
Does Helnan Phønix Hotel offer free cancellation for a full refund?
Yes, Helnan Phønix Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Helnan Phønix Hotel?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Helnan Phønix Hotel?
Yes. Self parking costs DKK 100 per day. Parking spots may be limited.
What are the check-in and check-out times at Helnan Phønix Hotel?
Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is 11 AM.
What is there to do at Helnan Phønix Hotel and nearby?
Maintain your daily exercise routine at the gym.
What's the area around Helnan Phønix Hotel like?
Helnan Phønix Hotel is in Aalborg Centrum, a short 9-minute walk from Aalborg Station and 3 minutes' walk from Aalborg Monastery.
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Helnan Phønix Hotel Reviews
Reviews
8.4
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.2/10
Cleanliness
8.8/10
Staff & service
7.8/10
Amenities
7.6/10
Property conditions & facilities
7.8/10
Eco-friendliness
Popular mentions
Room
Breakfast
Location
Service staff
Parking
Water
Bathroom
Shower
Cities
What guests liked
Breakfast was consistently described as good, nice, and with a great selection. (12 reviews)
From real guest reviews summarized by AI.
Reviews
10/10 Exceptional
May 13, 2025
Great stay
Great stay in the cantral part of Aalborg... It was a perfect stay
Jakob
Jakob, 1-night trip
10/10 Exceptional
May 31, 2025
Receptionist very helpful
Carsten
Carsten, 1-night trip
10/10 Exceptional
Apr 5, 2025
Overall a nice old but clean room
Stayed one night, the room is old, but clean the breakfast was fine overall a nice stay.
Lise
Lise, 1-night trip
6/10 Good
Jun 21, 2025
.
Dorthe
Dorthe, 2-night trip
4/10 Fair
May 22, 2025
Way too loud, could her the neighbor shouting the entire night.
Casper
Casper, 1-night trip
8/10 Very good
Jun 1, 2025
.
Linda
Linda, 3-night trip
8/10 Very good
Jun 14, 2025
Ok
Tomas
Tomas, 1-night trip
8/10 Very good
May 31, 2025
Room was unpleasantly warm despite the radiator being turned off. Hotel parking lot is quite small. Don't pay for more than than the first night if you stay longer, as you may not be able to find a parking space on the following nights and you'll end up paying double when you give up and park in a public parking lot.
Mette
Mette, 3-night trip
6/10 Good
Mar 19, 2025
Over all - to the price - nice and cozy
Really great breakfast buffet.
The hotel is old and a bit rusty 😉 but cozy.
I had a nice room, spacious and nice beds.
The bathroom was rusty, the drain was broken, so both mornings- the water from the shower, came up from the drain.
The cleaning lacked a bit.
Gitte
Gitte, 2-night trip
8/10 Very good
Apr 22, 2025
Didn't get our room cleaned very often
Verified traveller
5-night trip
8/10 Very good
Jun 29, 2025
Fint ophold
Vi havde et fint ophold (familie på fire). Morgenmaden var god og alsidig. Værelset var fint men meget varmt om natten.
Birgitte
Birgitte, 2-night trip
6/10 Good
Jun 29, 2025
Lene Susanne
Lene Susanne, 1-night trip
10/10 Exceptional
Jun 27, 2025
Dorte Kjær
Dorte Kjær, 3-night trip
8/10 Very good
Jun 26, 2025
Anders
Anders, 1-night trip
8/10 Very good
Jun 26, 2025
Michael
Michael, 1-night trip
8/10 Very good
Jun 21, 2025
Poul
Poul, 1-night trip
8/10 Very good
Jun 21, 2025
Veldig bra beliggenhet for å oppleve Aalborg til fots. Enkel og grei parkering i bakgård mot betaling.
Ok frokost, stort rom med lite bad.
Ola
Ola, 1-night trip
10/10 Exceptional
Jun 20, 2025
Mega god velkomst i Lobyen, af den flinkeste receptionist
Oliver
Oliver, 1-night trip
8/10 Very good
Jun 17, 2025
Greit hotell, med sentral beliggenhet til gågata, koselig resepsjonist
Unni Fossum
Unni Fossum, 1-night trip
8/10 Very good
Jun 16, 2025
Hotellet har ett mycket bra läge i Ålborg och har bra parkeringsmöjligheter. God frukost med gott nybakat bröd.
Dock lyhört ut mot gatan, och det var extremt mycket oljud från buskörande bilar/motorcyklar på kvällar och nätter, så rekommenderar rum som inte har fönster mot gatan.
Badrummen skulle behöva en uppfräschning och det saknades avställningsytor. I ett av våra rum kom knappt något vatten ur kranen och dörrhantaget trillade av när man skulle lämna rummet.
Trevlig och bra service i receptionen.
Therése
Therése, 2-night trip
10/10 Exceptional
Jun 16, 2025
Det var et rigtig godt hotel som ligger i gå afstand fra midtbyen og virkelig lækker morgenmad og dejlig stor værelse
Linda
Linda, 2-night trip
10/10 Exceptional
Jun 16, 2025
Kiiu
Kiiu, 1-night trip
10/10 Exceptional
Jun 12, 2025
Et dejligt ophold med ekstra god service fra køkken personalet. Vi kommer gerne igen.