Etruria Hall Festival Way, Stoke-on-Trent, England, ST1 5BQ
What's nearby
Waterworld - 2 min walk - 0.2 km
The Potteries Museum and Art Gallery - 17 min walk - 1.4 km
Regent Theatre - 18 min walk - 1.6 km
Victoria Hall - 3 min drive - 1.9 km
Staffordshire University - 3 min drive - 2.6 km
Getting around
Manchester Airport (MAN) - 44 min drive
Birmingham Airport (BHX) - 65 min drive
Stoke-On-Trent Station - 7 min drive
Longport Station - 8 min drive
Longton Station - 12 min drive
Restaurants
Brindley Farm - Dining & Carvery - 10 min walk
M&S Café - 4 min drive
Nando's - 8 min walk
Toby Carvery - 6 min walk
Burger King - 11 min walk
About this property
DoubleTree by Hilton Stoke on Trent
Located near a train station, DoubleTree by Hilton Stoke on Trent is a great choice for a stay in Stoke-on-Trent. After splashing around at the indoor pool, you can grab a bite to eat at the coffee shop/cafe or unwind with a drink at the bar/lounge. Other features include a sauna, a steam room, and a garden. The pool and helpful staff get great marks from fellow travelers.
Languages
English, French, German, Spanish
At a glance
Hotel size
147 rooms
Arranged over 4 floors
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: anytime
Express check-in/out available
Early check-in subject to availability
Minimum check-in age: 18
Check-out time is 11 AM
Late check-out subject to availability
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
No cribs (infant beds)
Pets
Pets not allowed
Service animals welcome
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Onsite self parking (GBP 5.00 per day)
Onsite RV/bus/truck parking (fees apply)
Wheelchair-accessible parking on site
Other information
Smoke-free property
Property amenities
Food and drink
Full breakfast (surcharge) 6:30 AM–9:30 AM on weekdays and 7:00 AM–10:00 AM on weekends
Restaurant
Bar/lounge
Coffee shop
24-hour room service
Working away
Business center
Meeting rooms
Services
24-hour front desk
Concierge services
Luggage storage
Wedding services
Pool loungers
Facilities
Safe-deposit box at front desk
Garden
An indoor pool
Sauna
Steam room
At least 80% of food locally-sourced
At least 80% organic food
100% renewable energy
At least 80% lighting from LEDs
Comprehensive food waste policy
Comprehensive recycling policy
No plastic soda bottles
No plastic coffee stirrers
No plastic drinking straws
No plastic water bottles
Reusable cups only
Reusable tableware only
Banquet hall
Accessibility
Elevator
Wheelchair-accessible path of travel
Wheelchair-accessible parking
Assistive listening devices available
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible fitness center
Wheelchair-accessible business center
Wheelchair-accessible restaurant
Well-lit path to entrance
Stair-free path to entrance
Room amenities
Be entertained
LCD television
Digital TV channels
Home comfort
Heating
Coffee/tea maker
Electric kettle
Iron/ironing board
Sleep well
Alarm clock
Bed sheets provided
Freshen up
Private bathroom
Bathtub or shower
Eco-friendly toiletries
Hair dryer
Towels
Stay connected
Desk
Free WiFi
Phone
More
Daily housekeeping
In-room safe
Eco-friendly toiletries
Eco-friendly cleaning products provided
LED light bulbs
Water-efficient showers only
Fees & policies
Optional extras
Full breakfast is offered for an extra charge of approximately GBP 15.00 to 16.95 for adults, and GBP 8.00 to 9 for children
Early check-in can be arranged for an extra charge (subject to availability)
Late check-out can be arranged for an extra charge (subject to availability)
Children & extra beds
Cribs/infant beds are available for GBP 15.0 per day
Parking
Self parking costs GBP 5.00 per day
RV/bus/truck parking is available for an extra charge
Pool, spa, & gym (if applicable)
Pool access available from 6:30 AM to 8:00 PM
Policies
This property uses a grey water recycling system.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.
Also known as
Best Western Plus Stoke-on-Trent Moat House Hotel
Best Western Plus Hanley Moat House Hotel
Best Western Plus Stoke-on-Trent Moat House
Best Western Plus Stoke-on-Trent Hanley Moat House
Best Western Plus Hanley Moat House
Best Western Plus Stoke on Trent City Centre Moat House
Best Western Plus Stoke on Trent Moat House
Best Western Plus Hanley Moat House Hotel
Best Western Plus Stoke-on-Trent Hanley Moat House
Best Western Plus Hanley Moat House
Hotel Best Western Plus Stoke-on-Trent Hanley Moat House Hotel
Best Western Plus Stoke on Trent Hanley Moat House Hotel
Best Western Plus Stoke on Trent Moat House
Best Western Plus Stoke on Trent City Centre Moat House
Best Plus Hanley Moat House
DoubleTree by Hilton Stoke on Trent Hotel
DoubleTree by Hilton Stoke on Trent Stoke-on-Trent
DoubleTree by Hilton Stoke on Trent Hotel Stoke-on-Trent
Best Western Plus Stoke on Trent Hanley Moat House Hotel
Frequently asked questions
Does DoubleTree by Hilton Stoke on Trent offer free cancellation for a full refund?
Yes, DoubleTree by Hilton Stoke on Trent does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at DoubleTree by Hilton Stoke on Trent?
Yes, there's an indoor pool. Guests have pool access from 6:30 AM to 8:00 PM.
Are pets allowed at DoubleTree by Hilton Stoke on Trent?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at DoubleTree by Hilton Stoke on Trent?
Yes. Self parking costs GBP 5.00 per day. RV/bus/truck parking is available.
What are the check-in and check-out times at DoubleTree by Hilton Stoke on Trent?
Check-in start time: 3:00 PM; Check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Express check-in and check-out are available.
What is there to do at DoubleTree by Hilton Stoke on Trent and nearby?
DoubleTree by Hilton Stoke on Trent has an indoor pool and a sauna, as well as a steam room and a garden.
Are there restaurants at or near DoubleTree by Hilton Stoke on Trent?
Yes, there's an onsite restaurant.
What's the area around DoubleTree by Hilton Stoke on Trent like?
DoubleTree by Hilton Stoke on Trent is a short 2-minute walk from Waterworld and 17 minutes' walk from The Potteries Museum and Art Gallery.
DoubleTree by Hilton Stoke on Trent Reviews
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.8/10
Cleanliness
8.8/10
Staff & service
8.6/10
Amenities
8.6/10
Property conditions & facilities
8.4/10
Eco-friendliness
Reviews
10/10 Exceptional
22 Dec 2024
Dawn
Dawn, 1-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
20 Dec 2024
James
James, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
11 Dec 2024
megan
megan, 1-night trip
Verified Hotels.com guest review
6/10 Good
10 Dec 2024
Dirty, faeces covered bed linen lying in hallway
There were faeces-stained sheets and towels outside the room close to me, which, after reporting to reception, one hour later they were still lying there and there was dirty dishes from last night's room service in the hallway covered in dried food. Disgusting
Verified traveller
1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
9 Dec 2024
Verified traveller
1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
6 Dec 2024
Verified traveller
2-night family trip
Verified Hotels.com guest review
4/10 Fair
4 Dec 2024
brrr!
freezing cold room, advised that heating only came on at 6 pm 3 hours after check in. told that room had a heater in the wardrobe, however it was a tower fan not a heater. an oil heater was brought to the room, however made little difference at all.
breakfast choice great, however buffet choice warm not hot
Mark
Mark, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
3 Dec 2024
Lyndsey
Lyndsey, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
26 Nov 2024
Great Hotel
Lovely hotel right next to water world. Staff were great and rooms were very comfortable.
Hayley
Hayley, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
24 Nov 2024
Nicola
Nicola, 2-night family trip
Verified Hotels.com guest review
8/10 Very good
24 Nov 2024
great stay
Great hotel, a bit noisy as very busy , looked the pool and wet sauna
Could hear the traffic on the road as i was road facing but amazing room and lots of space
Vandna
Vandna, 2-night business trip
Verified Hotels.com guest review
10/10 Exceptional
21 Nov 2024
Busy but quiet
Busy hotel but extremely quiet room. Usually you hear the corridor door slam every time someone passes through, or their footsteps on the floor. The room we had was silent! We couldn’t hear people or cars at all. We had the Superior King room and it was so lovely and spacious. The breakfast was great too!
Emily
Emily, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
16 Nov 2024
Craig
Craig, 1-night trip
Verified Hotels.com guest review
8/10 Very good
14 Nov 2024
Neil
Neil, 1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
14 Nov 2024
Laura
Laura, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
14 Nov 2024
Nice hotel but AC not working
Nice hotel but air conditioning control did not work
Susan
Susan, 1-night business trip
Verified Hotels.com guest review
8/10 Very good
11 Nov 2024
Jacqueline
Jacqueline, 1-night business trip
Verified Hotels.com guest review
6/10 Good
11 Nov 2024
Only go B&B
The hotel facilities, rooms and staff were excellent. The only thing that let it down was that we went half board and despite having a good food allowance the evening meal was diabolical. Firstly our meals were overcooked then the second time they arrived, the order was incorrect.
We also asked if we could pre-order the children's meals to take to the room when we finished in the restaurant, but it was prepared to early and was given to us cold do the children didn't eat that evening.
DONNA
DONNA, 1-night family trip
Verified Hotels.com guest review
8/10 Very good
10 Nov 2024
Free Cookies!
Back here after our first trip three years ago. All still good and nice to find that we still get free cookies!