2/10 Poor
13 Feb 2025
Only value of this worn down hotel is the location
We reserved 3 nights in this hotel starting from Christmas Eve 2024. We stayed only that 1 night and then moved to the Pullman. We have never done that before, but we felt very uncomfortable within the hotel, and for almost USD 300 the night, you expect something better than a worn down hotel. We felt cheated.
The hotel is 3 star hotel at most, the lobby is very unwelcome, the smell from the hot spring goes inside the bulding to the elevator area. The hallway smelled and the rug needs urgent change. Everything in the room is worn down, from the cheap plastic seat in the toilet and other furniture to the rug and curtains. The breakfast area was like a circus, dirty floor (dirty from their own employees) and the food was very bad.
Do not trust any youtube video talking about this hotel, cause I think the hotel itself is trying to trick you with those videos.
We felt so unconfortable after breakfast that we moved to the Pullman nearby. We asked though Hotels.com a reimbursement for the pending nights, but the manager in charge denied it. We did not want to get mad on Christmas day and ruin it by fighting with this person, so we just moved out from the hotel. We lost almost USD 600.00 with this hotel and as I explained before, it is the first time that we feel like this.
This hotel is very shameful for an ALL hotel. Hope they change management and renew the hotel. You can get much better deals and amenities on many other hotels. Specially for the price.
I wish this helps.
OLVIN
OLVIN, 3-night trip
Verified Hotels.com guest review
