Embassy Suites Chicago Downtown, Chicago

Rooms were comfortable for a large family. Buffet was incredible. Hotel was a very safe and clean, valet was fast ($59 a night) close to a lot of great attractions

We are a family of five. Embassy Suites had a room that comfortably accommodated all five of us. The breakfasts had a large variety of options. There was a happy hour with complimentary drinks and snacks. The room was perfectly clean and the neighbourhood is great for walking to restaurants and sites.

Had a great stay here. The room was huge, and the breakfast was just great - did not see that coming. Location is fantastic with lots going on. Would for sure stay here again, and would recommend others to stay there.

Parking ridiculous, and should be apparent when booking.

No Parking available - Only valet or on your own, even Valet Not wearing gloves to park your car??- Not helping customers asking for directions. Asked for room in upper floor, got one in 3rd floor with Noisy Street on one side and Noisy "Courtyard/Mezzanine" on the other side with Loud TV and Dins from midnight children. Doors Slamming - Loud voices on Hallways/Balcony. Not able to sleep all night under Chicago-Downtown Dins.No drinking Water in the room - No dense curtains on street windows?? No privacy when lights are on..No FREE internet?? Not even watching standard news channel on TV.. charging fees for the stay.. Would not select Hotels.com anymore for such disaster... Breakfast bag with ONLY PORK-Ham sandwich's, NO substitute... No respect/consideration for other faiths/allergies.. only one mini-muffin to compensate the charge that included breakfast?? Refunds would not relief our Frustration. H.C should select places based on customers convivence not money driven. Going with inexpensive places would be more acceptable. It is a total lost and mistrust.

Everything was great with the exception of our last night which wasn’t entirely the hotel’s fault. The room next to us woke us up blaring music at 2:30 in the morning. I called the front desk to see if they could send someone up to ask them to turn the music down.This was the first time in my life that I ever called the front desk at a hotel. (We had to get up for a flight in 3 hours). Security knocked on the door and the front desk called the room and the music was so loud that then occupants didn’t even hear it. At this point, it was like the hotel staff just threw up their hands like “we tried” and didn’t do anything else. The music eventually died down but started again at 3:30 am. At which time, I called again and this time someone did answer the phone and they promptly turned the music down. The hotel should really have a plan on what to do with noise complaints especially when they are not getting anywhere trying to reach the occupants.

Paying $67 for one night of parking is extreme even for Chicago!!

Chicago Downtown Embassy Suites is amazing. I will stay again. The breakfast in the morning, the evening reception and the cleanliness were all spectacular.

The guest rooms could use an update. The bathroom was kind of dingy..the bathtub had black spots in the corners and by the soap dishes. The paint is peeling off the mirrors and cabinets.