Bay Gardens Hotel

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3 outdoor pools
3 outdoor pools
Water park
View from room

Overview of Bay Gardens Hotel

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Bay Gardens Hotel

3.0 star property
Gros Islet beach hotel with 3 outdoor pools and free beach shuttle

8.4/10 Very good

792 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking
The price is CA $166
Price available on 07/08/2022
Map
Reduit Beach Avenue, Rodney Bay Village, Gros Islet
Main amenities
  • Daily housekeeping
  • Near the beach
  • Restaurant and bar/lounge
  • 3 outdoor pools
  • Breakfast available
  • Free area shuttle
  • Free beach shuttle
  • Free theme park shuttle
  • 24-hour fitness center
  • Pool bar
  • Room service
  • In-room childcare
For families
  • Children stay free
  • In-room childcare (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Garden
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided

Choose dates to view prices

About this area

What's nearby

  • Reduit Beach - 1 min drive
  • Rodney Bay Marina - 4 min drive
  • Splash Island Water Park Saint Lucia - 5 min drive
  • Friday Night Street Party - 8 min drive
  • Pigeon Island National Park - 11 min drive
  • Sandals Golf and Country Club - 11 min drive
  • Smugglers Cove - 12 min drive
  • Vigie Beach - 14 min drive
  • Saint Lucia National Archives - 19 min drive
  • Castries Central Market - 21 min drive
  • St. Lucia Town Hall - 22 min drive

Getting around

  • George F. L. Charles Airport (SLU) - 18 min drive
  • Hewanorra Intl. Airport (UVF) - 92 min drive
  • Free area shuttle
  • Airport shuttle (surcharge)
  • Free beach shuttle
  • Free theme park shuttle

About this property

Bay Gardens Hotel

Bay Gardens Hotel is a great choice for your beach stay in Gros Islet, putting you near activities like scuba diving, snorkeling, and surfing/boogie boarding. 3 outdoor pools provide a splash of fun, and guests can also take advantage of a 24-hour fitness center. Offering a poolside location, Spices serves Caribbean cuisine and is open for breakfast, lunch, and dinner. A poolside bar, a theme park shuttle, and a beach shuttle are other highlights. Fellow travelers like the helpful staff and location.

All-inclusive

All-inclusive room rates at Bay Gardens Hotel are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
Room service during certain hours
Meals and beverages at companion properties

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Sailing

Land activities

Fitness facilities

Lessons/classes/games

Aerobics
Pilates
Water fitness

Entertainment

Onsite entertainment and activities
Onsite live performances

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Hotel size

  • 87 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time from 4 PM - midnight
  • Express check-in/out
  • Minimum check-in age - 18
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • This property offers health screenings for COVID-19 onsite for a surcharge.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle (available 24 hours)*

Offsite

  • Free area shuttle
  • Free beach shuttle
  • Free theme park shuttle

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:30 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Free reception (select days)
  • Room service (limited hours)

Taking the kids

  • Children stay free
  • Free local shuttle
  • Childcare in room (surcharge)
  • Children's menu

What to do

  • Free beach shuttle
  • Beach nearby
  • Bicycle rentals nearby
  • Ecotours nearby
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby
  • Ziplining nearby

Working away

  • Business center
  • Meeting room
  • Computer station
  • Conference center (2153 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Free beach shuttle

Facilities

  • 5 buildings/towers
  • Built in 1995
  • Safe-deposit box at front desk
  • Garden
  • Library
  • 24-hour fitness center
  • 3 outdoor pools

Accessibility

  • Wheelchair accessible
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Languages spoken

  • English

Room amenities

Be entertained

  • Television
  • Premium cable channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer

Stay connected

  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

All-inclusive

All-inclusive room rates at Bay Gardens Hotel are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
Room service during certain hours
Meals and beverages at companion properties

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Sailing

Land activities

Fitness facilities

Lessons/classes/games

Aerobics
Pilates
Water fitness

Entertainment

Onsite entertainment and activities
Onsite live performances

Dining

Spices - This poolside restaurant specializes in Caribbean cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

Awards and affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: USD 0.00 per person, per night for adults; USD 3.00 per night for guests aged 12-17 years old. This tax does not apply to children under 12 years of age.

Optional extras

  • Buffet breakfast is offered for an extra charge of USD 20 for adults and USD 11 for children (approximately)
  • Airport shuttle service is offered for an extra charge of USD 90 per vehicle (one-way, Maximum occupancy 3)

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • In-room babysitting is available for an extra charge

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher and a smoke detector on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Also known as

Bay Gardens
Bay Gardens Gros Islet
Bay Gardens Hotel
Bay Gardens Hotel Gros Islet
Bay Gardens Castries
Hotel Bay Gardens
Bay Gardens Hotel St. Lucia/Gros Islet

Frequently asked questions

Overall score and ratings

8.4

Very good

8.7/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.9/10

Eco-friendliness

2/10 Poor

Poor. Rooms Requires updating
First and last time at this hotel Hotel requires desperate refurbishment program Room was comfortable however. Various issues, namely no hot water in the shower, Staff unable to adequately rectify the issue Customer service clearly not in existence here, Paid a large sum of money For very poor service Breakfast was not too bad but the food was not alway hot Restaurant staff very friendly Building work going on outside our room , no mention of this on website I would not recommend this hotel A very lax attitude to resolving genuine complaints, no compassion Disappointing is an understatement Only plus is the area of Rodney bay Lots of nice restaurants, shopping Locals are very nice and friendly Lots of other hotels around to choose from
sharon, 5-night family trip
Verified Hotels.com guest review

6/10 Good

Amanda, 3-night trip
Verified Hotels.com guest review

6/10 Good

Weston, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Marie line, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Not bad for the price
For the most part, my stay was pleasurable. Staff was friendly. Ms. Veronica was amazing to my kids, front desk young lady with the short curly hair was nice and works very well under check in and check out pressure! Merissa in the kitchen was also great. However, menu options are mediocre and need to be addressed. I paid for the breakfast plan but was forced to eat out basically my entire 2 week stay because the food was either not appetizing or the menu lacked the local cuisine, which is what visitors come for. I can get french toast and waffles here, but there should be daily local options on the menu. Additionally, more entertainment was needed. Its carnival season but i couldnt tell if i stayed in the hotel.. get a local calypsonian like Herb Black, with a vast album of music, a local steel pan player, a poolside movie and date night - get a projector up by the pool and get a good movie or display fun facts about the hotel or St. Lucia. Very inexpensive ways to keep the guests entertained without being forced to have to go out to find it. Manager's cocktail can be revamped so much more than what it currently is. Kitchen staff at night needs to know the menu thoroughly. I asked what the meal came with and was told " rice and stuff"???? The hotel has so much more potential and with some changes, can make the experience even more amazing for the guests. Ms. Gustave seems to genuinely love her job and her guests so i hope some of the suggestions listed are considered.
Latoya, 12-night business trip
Verified Hotels.com guest review

8/10 Very good

Mesha, 3-night trip
Verified Hotels.com guest review

6/10 Good

Cliff, 4-night trip
Verified Hotels.com guest review

8/10 Very good

The room was clean ,however the towels were not always changed daily. It was rectified by calling the front desk.
4-night trip
Verified Hotels.com guest review

8/10 Very good

Samuel, 6-night trip
Verified Hotels.com guest review

2/10 Poor

Jonathan, 1-night trip
Verified Hotels.com guest review