4/10 Fair
20 Nov 2022
Avoid this hotel
Bedding is really old and mattress and pillow really cheap quality, breakfast is included but nothing special, bad coffee and flies everywhere. No elevators so I had to haul my luggage to the 3rd floor, the lock of my door was loose almost falling apart, on top of that but accident I broke the keychain of the key, (cheap plastic) they want me to pay 30 bs for that. Around 5 usd. When I said I don’t think is fair to paid that amount for a keychain that is old, the receptionist start yelling at me, so I decide not to pay at all. Right now in Santa Cruz there’s strikes everywhere and this people are taking advantage of customers.
Fernando
Fernando, 1-night trip
Verified Hotels.com guest review
