When we first arrive, we got there 30 minutes before check-in, which is understandable to have to wait till check-in, but there is a way to go about it not telling us to find something to do till three. Also, we were told 10 was quiet time because there’s business people there and as I waited for other families came to check in and they were not told about the 10 PM quiet time. I never take things personal, but I had a call front desk every night. I was there due to hearing running in the hallways, kids yelling, and screaming. Yasmin was the person that checked me in. I think she needs a little more mentoring