10/10 Exceptional
Bed was very comfortable and clean , shower and AC were very good
JUAN
JUAN, 1-night trip
Wyndham Garden Houston Willowbrook
Hotel with outdoor pool, near Houston Methodist Willowbrook Hospital
Nestled near Houston Methodist Willowbrook Hospital and HP Campus, Wyndham Garden Houston Willowbrook offers a vibrant retreat. Unwind at the manager's reception, dip into the outdoor pool or explore American cuisine at Preston's restaurant while staying connected with in-room WiFi. The helpful multilingual staff has left a lasting impression on previous guests.
Good
Popular amenities
- Pool
- Free parking
- Free WiFi
- Restaurant
- Connecting rooms available
- Air conditioning
Main amenities (12)
- Daily housekeeping
- Restaurant and bar/lounge
- Outdoor pool
- Breakfast available
- WiFi in the lobby
- Internet in the lobby
- Free area shuttle
- Fitness center
- Room service
- 24-hour business center
- Business center
- Meeting rooms
Feel at home (6)
- Children stay free
- Connecting/adjoining rooms available
- Private bathroom
- Premium TV channels
- Daily housekeeping
- Laundry facilities
Room options
Check availability for these dates
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About the area
18818 Tomball Parkway, Houston, TX, 77070
About this property
Wyndham Garden Houston Willowbrook
Wyndham Garden Houston Willowbrook is a great choice for a stay in Houston. After visiting the fitness center for a workout, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. An outdoor pool and a snack bar/deli are other highlights.
At a glance
Property amenities
Room amenities
Special features
Dining
Preston's - This bar specializes in American cuisine and serves dinner only. Happy hour is offered.
Frequently asked questions
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Wyndham Garden Houston Willowbrook Reviews
Good
7.2
Cleanliness
8.4
Location
7.2
Staff & service
5.2
Eco-friendliness
6.8
Property conditions & facilities
Popular mentions
RoomService staffBreakfastToiletBedDeskFurnitureWifiAmbienceBuilding4/10 Fair
No wifi,cable,or pool as advertised. Killed a roach in my room. The area is not the best
Verified traveller
3-night trip
8/10 Very good
Not a big deal really but, they had some type of issues where there was no WiFi in the rooms. Also, no breakfast, TV, or pool... Pretty much, go to your room and lay down 😂
Edward
Edward, 1-night trip
6/10 Good
Convenient location. No amenities at all, though. No pool, no breakfast. WiFi only available in lobby. The TV was pretty much unusable because of the screen fritzing out. Side door did not require card to enter, so not very safe. Not sure that the gated area was ever closed at night. Except for person who checked me in, staff was friendly.
Jane
Jane, 3-night trip
2/10 Poor
Horrible
The first one they put me in had a hole in the floor and mildew all up the wall The second one they put me in had no coffee pot no phone and it was dirty
Cecilia
Cecilia, 2-night trip
2/10 Poor
Nothing was good
My room was too far away for any wifi, the tv didnt work, the remote was busted and hard to use, some light were dimmed, and i couldnt switch rooms becuase they were at full capacity
Verified traveller
1-night trip
2/10 Poor
Poor. when arrived didn’t have my room. Couldn’t even get extra towel, blankets, pillows. Had to sleep on a chair because double queen which paid for got downgraded to a king so had to sleep on chair in room.
jacob
jacob, 2-night trip
4/10 Fair
I have been here many times before and even though I had to change rooms several times they were willing to accommodate me. ( television not working, heat blowing continuously, fire alarm going off and would not stop, no shampoo, not enough towels) This time was the worst the television only got one channel and no internet so my phone couldn’t even work correctly in the building. I was there for two days and nothing was done. This review is just for the hotel management. I will have to find a new place to go next time and I visit Houston quite a bit.
Verified traveller
2-night trip
4/10 Fair
Never again!! Very disappointed!!
Came after check in time & no room available…had to wait for a room…got to the room the floor hadn’t been vacuumed w/1 face towel in there for 2ppl….no tv remote…had to make 2 trips to the front desk to actually get a tv remote tht works…we stayed for 3 nights…left to go out exploring on the second day & came back & both our keys was deactivated…so they gave us a key to get in….then went down for clean towels & they gave us 2 face towels & 2towels tht u put on the floor to step out the shower on to dry off…also went outside to my car & the door shut behind me & tried to use my key to re-enter & the whole door key holder fell off…had to walk all the way around to the front of the building to get in…this was over all a bad experience…we booked thru hotel.com bcuz Thts what I always do but this time I believe we got a bad deal…I will not recommend this hotel to anyone or ever stay there again
Tammie
Tammie, 3-night trip
8/10 Very good
Don’t Stay Here
As soon as you walk in the building you smell pot. This is an obvious spot where locals go to do their drugs. The non smoking room I was in smelled like pot and cigarettes. The side door security locks were not working so anyone could come in and out. The furniture was worn out and some of it peeling. The toilet wasn’t working properly due to a needed pump adjustment. I had to take off top and press to make water fill. The towel rack was hanging off on one side. There was no remote for the TV. There was no breakfast. There was no attendant at the desk at night. Really anyone from street could walk in. My view was a deteriorating dirty roof.
The attendant during check in was nice enough. Surprisingly the artwork and decor —you could see originally was well done except for the parts of the hotel which were falling apart. The hotel was tidy and clean.
Lori
Lori, 3-night trip
2/10 Poor
It was the worst experience ever. I got it because it had a pool for my two year old because I only get to visit him every other week Not only was the pool close I also didn't have Wi-Fi or even a working television in my on top of it all I have never been treated so rudely by a staff these women need to be working at a McDonald's in the ghetto they were horrible. When I confronted one of them about why the pool was closed she suggested maybe I should go next door and ask Staybridge if I could use their pool for my two-year-old wow now that's classy
Jeremy
Jeremy, 1-night trip
2/10 Poor
Wasn’t able to check in. The systems were down and wanted cash to check in
Angela
Angela, 1-night trip
4/10 Fair
easy to find
Elida
Elida, 5-night trip
8/10 Very good
Nice
Brent
Brent, 1-night trip
2/10 Poor
Worst hotel ever
The hotel was nothing like the pictures walked in and you could smell marijuana on the first floor walking to the elevator. Changed rooms 3 times tv didn’t working one, the next room there was no remote nor refrigerator no phone nor microwave; the last room the A/C worked on and off. Let’s not talk about the Wi-Fi. The Wi-Fi only working in the lobby and not in any of the rooms. Looks like the hotel is an extended stay people are in and out riding bicycles had pets and non of the surrounding doors need a key card to open just opened right on up so the property is completely unsafe
Rachell
Rachell, 1-night trip
8/10 Very good
THE AC UNIT BROKEN ,BUT WORKS!
Loretta
Loretta, 1-night trip
6/10 Good
Solid hotel (once we got moved to a new room)
The first room we got was terrible. One of the 2 beds was broken and there was mold on the curtains. There was even a used plastic cup on the floor under the edge of the bed. I requested a second room and it was much nicer. The lady at the front desk was very nice and helpful. The hotel was in a good location close to the mall, restaurants and the gym where my daughter had a volleyball tournament. The beds were comfortable.
Jeremy
Jeremy, 1-night trip
4/10 Fair
I would not stay here again!
Toilet would not flush. Went to the front desk to get help no one was there. Asked house keeping and non of them spoke English. The people next to use were up all night fighting. Got little to no sleep. The pool was under maintenance the whole time. Had a to get a new key at least three time while there. Hotel was tan down.
Marissa
Marissa, 4-night trip
2/10 Poor
Roaches
The room was dirty burn marks on the furniture the sheets were not clean and my daughter had a roach crawl on her I’ve asked for a refund and it’s been over a month with no reply for it.
Esmeralda
Esmeralda, 2-night trip
8/10 Very good
NOTHING was working in the first room I had. They even had a phone that didn’t have a plug into the wall. I was so tired, I was going to let it go, but then I realized that the security bolt was broken.
Went to the front desk and the attendant was very friendly and helpful. She even made sure to get me the room next door so it was easier to move my stuff.
Second room was perfect. I could see staying there again.
Julie
Julie, 1-night trip
2/10 Poor
Truly discussed
We where moved 2 x’s the first room tV was broken. The next room clearly had water damage. And also had 3 roaches in it!! We had nowhere else to go it was a rough nights rest. NEVER AGAIN WILL WE BOOK AT THIS LOCATION.
Kayla
Kayla, 1-night trip
2/10 Poor
I stayed at this property years ago, and it was nice. It has definitely changed. A wasp in the bathroom, thumb tacks all over the room. Hotel has a big sign saying no smoking, but smells like weed as soon as you get in there. The receptionist/night manager wasn't even on property when I arrived. I was the 3rd person in line, and waited 40 minutes to be able to check in. Tacks were under the blankets in the bed, and everything that we wanted like the pool, and breakfast were not available.
Joseph
Joseph, 1-night trip
4/10 Fair
No hairdryer in the room
Air conditioning stopped working in the middle of night.
Strong smell of smoke from rooms and neighboring rooms
Shamina
Shamina, 2-night trip
2/10 Poor
I got there to check in and the clerk tells me they are overbooked.
Carmen
Carmen, 1-night trip
8/10 Very good
Everything was cool and the room was nice. Smell of weed lingered the upstairs but overall a nice hotel
Christopher
Christopher, 1-night trip