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Palmer House a Hilton Hotel

4.0 star property
Find yourself in the heart of downtown with easy access to top attractions. Relax with a spa treatment or take advantage of convenient services like bike rentals.

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Photo gallery for Palmer House a Hilton Hotel

Meeting facility
Indoor pool
Point of interest
Point of interest
Point of interest
Experience the historic charm of Palmer House a Hilton Hotel, where you can indulge in luxurious spa treatments, sip on coffee at the café or enjoy American cuisine at Lockwood Lobby Bar. Located near Millennium Park and Art Institute of Chicago, this hotel offers an indoor pool and 24-hour health club.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Electric vehicle charging point
  • Connecting rooms available

Main amenities (12)

  • Daily housekeeping
  • Near the beach
  • Restaurant and bar/lounge
  • Full-service spa
  • Indoor pool
  • Breakfast available
  • 24-hour health club
  • Valet parking
  • Self parking
  • Coffee shop/cafe
  • Massage/treatment rooms
  • Conference center

Feel at home (6)

  • Children stay free
  • Rollaway/extra beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Daily housekeeping
The current price is CA $234
CA $310 total
includes taxes & fees
Mar 9 - Mar 10

Room options

Available filters for rooms
Showing 26 of 26 rooms

View all photos for Deluxe Room, 1 King Bed

In-room business centre

Deluxe Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Blackout drapes/curtains
Pillowtop bed
Premium bedding
Shower/tub combination
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Premium bedding, pillowtop beds, minibar, in-room safe

Suite, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Premium bedding
Pillowtop bed
Separate bedroom
Blackout drapes/curtains
  • 93 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds, 2 Bathrooms

Premium bedding, pillowtop beds, minibar, in-room safe

Premium Room, 2 Double Beds, 2 Bathrooms

Highlights

Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Blackout drapes/curtains
Pillowtop bed
Premium bedding
Hair dryer
  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 2 Double Beds, Accessible, Bathtub

Premium bedding, pillowtop beds, minibar, in-room safe

Premium Room, 2 Double Beds, Accessible, Bathtub

Highlights

Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Blackout drapes/curtains
Pillowtop bed
Premium bedding
Shower/tub combination
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Double Bed, Non Smoking

Room, 1 Double Bed, Non Smoking

Room, 1 Double Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Blackout drapes/curtains
Pillowtop bed
Premium bedding
Shower/tub combination
  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 2 Double Beds

In-room business centre

Deluxe Room, 2 Double Beds

Highlights

Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Blackout drapes/curtains
Pillowtop bed
Premium bedding
Shower/tub combination
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room - 2 Double Beds

Premium bedding, pillowtop beds, minibar, in-room safe

Premium Room - 2 Double Beds

Highlights

Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Blackout drapes/curtains
Pillowtop bed
Premium bedding
Hair dryer
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room - 1 King Bed

Premium bedding, pillowtop beds, minibar, in-room safe

Premium Room - 1 King Bed

Highlights

Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Blackout drapes/curtains
Pillowtop bed
Premium bedding
Private bathroom
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium 2 Double Mobility Accessible (Tub)

In-room business centre

Premium 2 Double Mobility Accessible (Tub)

Highlights

Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Blackout drapes/curtains
Pillowtop bed
Premium bedding
Shower/tub combination
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, Accessible, Non Smoking (Roll-in Shower)

Premium bedding, pillowtop beds, minibar, in-room safe

Suite, Accessible, Non Smoking (Roll-in Shower)

Highlights

Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Premium bedding
Pillowtop bed
Separate bedroom
Blackout drapes/curtains
  • 93 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

In-room business centre

Standard Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Blackout drapes/curtains
Pillowtop bed
Premium bedding
Shower/tub combination
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking

In-room business centre

Room, 2 Double Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Blackout drapes/curtains
Pillowtop bed
Premium bedding
Shower/tub combination
  • 19 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, Non Smoking (Roll-in Shower)

In-room business centre

Room, Non Smoking (Roll-in Shower)

Highlights

Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Blackout drapes/curtains
Pillowtop bed
Premium bedding
Shower/tub combination
  • 19 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Non Smoking (Parlor)

In-room business centre

Suite, 2 Bedrooms, Non Smoking (Parlor)

Highlights

Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Premium bedding
Pillowtop bed
2 bedrooms
Blackout drapes/curtains
  • 93 sq m
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Suite, Multiple Beds, Non Smoking

Premium bedding, pillowtop beds, minibar, in-room safe

Suite, Multiple Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Premium bedding
Pillowtop bed
Separate bedroom
Blackout drapes/curtains
  • 93 sq m
  • Sleeps 8
  • 3 King Beds

View all photos for Deluxe Room -1 King Bed

In-room business centre

Deluxe Room -1 King Bed

Highlights

Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Blackout drapes/curtains
Pillowtop bed
Premium bedding
Shower/tub combination
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Non Smoking

Premium bedding, pillowtop beds, minibar, in-room safe

Suite, 2 Double Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Premium bedding
Pillowtop bed
Separate bedroom
Blackout drapes/curtains
  • 93 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room - 1 King Bed

In-room business centre

Deluxe Room - 1 King Bed

Highlights

Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Blackout drapes/curtains
Pillowtop bed
Premium bedding
Shower/tub combination
  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking

In-room business centre

Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Blackout drapes/curtains
Pillowtop bed
Premium bedding
Shower/tub combination
  • 19 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium 2 Bed 2 Bath - 1 Room

In-room business centre

Premium 2 Bed 2 Bath - 1 Room

Highlights

Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Blackout drapes/curtains
Pillowtop bed
Premium bedding
Shower/tub combination
  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, Accessible, Non Smoking (Roll-in Shower)

Premium bedding, pillowtop beds, minibar, in-room safe

Room, Accessible, Non Smoking (Roll-in Shower)

Highlights

Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Blackout drapes/curtains
Pillowtop bed
Premium bedding
Shower/tub combination
  • 19 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, Accessible, Bathtub

Premium bedding, pillowtop beds, minibar, in-room safe

Room, Accessible, Bathtub

Highlights

Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Blackout drapes/curtains
Pillowtop bed
Premium bedding
Shower/tub combination
  • 19 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room (Parlor, No Bed)

Premium bedding, pillowtop beds, minibar, in-room safe

Room (Parlor, No Bed)

Highlights

Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Blackout drapes/curtains
Pillowtop bed
Premium bedding
Shower/tub combination
  • Sleeps 2
  • 1 Twin Bed

View all photos for Room, Accessible, Non Smoking (Roll-in Shower)

Premium bedding, pillowtop beds, minibar, in-room safe

Room, Accessible, Non Smoking (Roll-in Shower)

Highlights

Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Blackout drapes/curtains
Pillowtop bed
Premium bedding
Shower/tub combination
  • 19 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds

Premium bedding, pillowtop beds, minibar, in-room safe

Room, 2 Double Beds

Highlights

Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Blackout drapes/curtains
Pillowtop bed
Premium bedding
Shower/tub combination
  • 19 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Accessible, Bathtub

Premium bedding, pillowtop beds, minibar, in-room safe

Room, 2 Double Beds, Accessible, Bathtub

Highlights

Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Blackout drapes/curtains
Pillowtop bed
Premium bedding
Shower/tub combination
  • 19 sq m
  • Sleeps 4
  • 2 Double Beds
Exterior

Hilton Chicago

  • Pool
  • Pet-friendly
  • Parking available
  • Internet access
8.4 out of 10, Very good, (1667)
The price is CA $235
CA $319 total
includes taxes & fees
Mar 9 - Mar 10
Hilton Chicago
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About the area

Map
17 E Monroe St, Chicago, IL, 60603

What's nearby

  • Millennium Park - 3 min walk
  • Art Institute of Chicago - 5 min walk
  • Chicago Theatre - 8 min walk
  • Willis Tower - 11 min walk
  • Grant Park - 14 min walk

Getting around

  • Chicago Midway Airport (MDW) - 27 min drive
  • Chicago O'Hare Intl. Airport (ORD) - 38 min drive
  • Chicago, IL (PWK-Chicago Executive) - 45 min drive
  • Millennium Station - 7 min walk
  • Chicago Van Buren Street Station - 8 min walk
  • Chicago Union Station - 16 min walk
  • Monroe Station (Red Line) - 1 min walk
  • Monroe Station (Blue Line) - 2 min walk
  • Madison-Wabash Station - 3 min walk

Restaurants

  • ‪Miller's Pub - ‬1 min walk
  • ‪University Club of Chicago - ‬2 min walk
  • ‪The Gage - ‬3 min walk
  • ‪Jimmy's Gyros & Grill - ‬3 min walk
  • ‪Palmer House Hilton Executive Floor Lounge - ‬1 min walk

About this property

Palmer House a Hilton Hotel

When you stay at Palmer House a Hilton Hotel, you'll be in a fantastic location, just a 5-minute walk from Millennium Park and State Street. Guests can grab a bite to eat at the coffee shop/cafe and visit the spa to be pampered with massages, body wraps, or facials. Other highlights at this historic hotel include an indoor pool, a bar/lounge, and a 24-hour health club. The helpful staff and central location get great marks from fellow travelers. Public transportation is just a short walk: Monroe Station (Red Line) is steps away and Monroe Station (Blue Line) is 2 minutes.

Languages

Chinese (Mandarin), English

At a glance

DONE

Hotel size

    • 1641 rooms
    • Arranged over 23 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: midnight
    • Express check-in/out available
    • Early check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 11:00 AM
    • Contactless check-out available
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Guests are recommended to download the property's Hilton Honors mobile app before check-in
    • For any questions, please contact the property using the information on the booking confirmation
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Children (17 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)
DONE

Pets

    • Pets allowed (up to 75 lbs per pet)*
    • Service animals welcome
LOCAL_PARKING

Parking

    • Covered onsite self parking (USD 57 per night; includes in/out privileges)
    • Covered onsite valet parking (USD 85 per night; includes in/out privileges)
    • Wheelchair-accessible parking on site
    • Electric vehicle charging point on site
    • Height restrictions apply for onsite parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • To-go breakfast (surcharge) on weekday mornings 6:30 AM–11:00 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop

Traveling with children

  • Children stay free (see details)

What to do

  • Shopping
  • Beach nearby
  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby

Working away

  • Business center
  • 77 meeting rooms
  • Coworking spaces
  • Conference center (130000 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Limo or town car service
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Bicycle rentals

Facilities

  • Built in 1873
  • ATM/banking
  • Safe-deposit box at front desk
  • 24-hour health club
  • An indoor pool
  • Full-service spa
  • Massage/treatment rooms
  • Lockers available
  • Banquet hall

Accessibility

  • Braille/raised signage
  • Elevator
  • Elevator door width (inches): 48
  • Wheelchair-accessible parking
  • 16 on-site accessible parking spaces
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 34
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Closed captioned TV
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Pool hoist on site

Room amenities

Be entertained

  • Video-game console
  • 37-inch TV
  • Premium cable channels
  • Pay movies

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Premium bedding
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Eco-friendly toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Phone
  • Desk chair

Food and drink

  • Refrigerator (on request)

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries

Special features

Spa

The Spa at PH has 12 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including hydrotherapy.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 13 years old are not allowed in the spa.

Dining

Lockwood Lobby Bar - This lobby lounge specializes in American cuisine. Happy hour is offered.
Lockwood Express - This café serves breakfast, lunch, and light fare. Open daily.
Lockwood Restaurant - This restaurant serves breakfast only. Open select days.
Potter's Bar - This cocktail bar specializes in American cuisine. Open select days.

Awards and affiliations

The property is a member of Historic Hotels of America.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • Resort fee: USD 25 per accommodation, per night
  • Resort fee inclusions:
    • Additional inclusions
    • Internet access (may be limited)

Optional extras

  • To-go breakfast is offered for an extra charge of approximately USD 15 to 30 per person
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)
  • Refrigerators are available for USD 40 per stay

Children & extra beds

  • Rollaway beds are available for USD 45.00 per stay

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 75 per accommodation, per stay

Parking

  • Covered self parking costs USD 57 per night with in/out privileges
  • Covered valet parking costs USD 85 per night with in/out privileges
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Pool access available from 5:30 AM to 9:00 PM
  • Guests under 13 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Also known as

Hilton Palmer
Hilton Palmer House
House Hilton
Palmer Hilton
Palmer Hilton House
Palmer House
Palmer House Hilton
Palmer House Hilton Chicago
Palmer House Hilton Hotel
Palmer House Hilton Hotel Chicago
Chicago Palmer House Hilton
Hilton Hotel Palmer
Palmer House Chicago
The Palmer House Hilton Hotel Chicago
The Palmer House Hilton
Palmer House A Hilton
Palmer House a Hilton Hotel Hotel
Palmer House a Hilton Hotel Chicago
Palmer House a Hilton Hotel Hotel Chicago

Frequently asked questions

Does Palmer House a Hilton Hotel offer free cancellation for a full refund?

Yes, Palmer House a Hilton Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Palmer House a Hilton Hotel?

Yes, there's an indoor pool. Guests have pool access from 5:30 AM to 9:00 PM.

Are pets allowed at Palmer House a Hilton Hotel?

Yes, pets are welcome, with a maximum weight of 75 lbs per pet. There's a charge of USD 75 per accommodation, per stay. Service animals are exempt from fees.

Is parking offered on site at Palmer House a Hilton Hotel?

Yes. Self parking costs USD 57 per night. Valet parking costs USD 85 per night. Electric vehicle charging is available.

What are the check-in and check-out times at Palmer House a Hilton Hotel?

Check-in start time: 3 PM; Check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability). Express check-in and check-out and contactless check-out are available.

Is there an onsite casino at Palmer House a Hilton Hotel?

No, this hotel doesn't have a casino, but Bally's Casino Chicago (17-min walk) is nearby.

What is there to do at Palmer House a Hilton Hotel and nearby?

Have fun with nearby activities like cycling and hiking, and practice your swing on the nearby golf course. Indulge in a treatment at the spa and enjoy a swim in the indoor pool. Palmer House a Hilton Hotel also has a 24-hour health club and spa services.

Are there restaurants at or near Palmer House a Hilton Hotel?

Yes, Lockwood Lobby Bar offers American cuisine.

What's the area around Palmer House a Hilton Hotel like?

Palmer House a Hilton Hotel is in Downtown Chicago, a short 1-minute walk from Monroe Station (Red Line) and 3 minutes' walk from Millennium Park. Travelers say the local area is very central perfect for sightseeing.

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Reviews

8.4

Very good

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Good

Jenny, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Shawn, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Darek, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Affordable Beautiful High-end Hotel
This place is top-notch. The staff actually want you in their hotel, it was a pleasant surprise. The room was comfortable. You need to order a coffee maker for your room, but one was delivered pretty quickly. And the TV does not cast so bring your casting device with you.
Scott, 3-night business trip
Verified Hotels.com guest review

10/10 Exceptional

2-night family trip
Verified Hotels.com guest review

6/10 Good

Eh not worth the money
All staff were wonderful except for the front desk staff. They were short and abrupt and not very accommodating. I booked a Premium Room with a King Bed that stated we would have bathrobes, but on arrival they said they weren't guaranteed. The room itself was fine, nothing particularly premium about it. The pillows were awful! So flat. And the hotel itself looked bare and raggedy, and didn't look like much care went into making it feel warm and welcome. The experience in the lobby and the restaurant on site was wonderful though. The food was great!
1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Joseph, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Must Stay Hotel....Historical Beauty !!
Historical. Beauty. And amazing food. You can just sit and wonder at the amazing grand room for hours. I feel sad for those that don't know about this hotel. The Peacock Doors made by Tiffany. The sculptures. The ceiling.....the elevator doors. Etc All incredible and the way we should build again! Friendly staff. Dinner food was incredible. Best Brussel Sprouts ever. Stay and bask in history of a 150 year old hotel that could easily charge more per night.
Josh, 1-night business trip
Verified Hotels.com guest review

4/10 Fair

Paul, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Amy, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Laura, 4-night business trip
Verified Hotels.com guest review

2/10 Poor

3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Our trip was wonderful. We celebrated our 46th wedding Anniversary. The staff couldn’t have been nicer and so accommodating.
JoAnne, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Roseanne, 3-night trip
Verified Hotels.com guest review

6/10 Good

Atmosphere is great, rooms are outdated
The Palmer House is so historic, and we love that part of it. The lobby is one of the best places to visit and people watch. It is wonderful to admire the history, but the rooms definitely need an upgrade! The bed is comfy, but the furniture and floors and shower alll need a major upgrade. Our room was incredibly small. The elevators are incredibly slow. There are so many nicer places to stay in Chicago, but come here for the history and lobby
kevin, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

James, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

1-night trip
Verified Hotels.com guest review

8/10 Very good

Rebecca, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Elegance from a Bygone Era
Palmer House is the perfect spot if you want an elegant place to stay. It is a unique experience in this day and age when everything else is modern and drab. You feel special simply by your surroundings. Their commitment to true hospitality is also evident. There is so much to look at, and so many places to camp out, if you like. You will not be disappointed.
Leila, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Mary Jayne, 2-night trip with friends
Verified Hotels.com guest review

6/10 Good

I booked a king room, but when I arrived, they told me they had oversold the king room and "upgraded" me to an accessible room with a king bed. The room had a shower curtain, and the shower was so small that as soon as you were in it, the curtain stuck to you the entire shower. Overall, a pretty uncomfortable experience. Beautiful inside the lobby, the rooms themselves leave a lot to be desired.
Brian, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Great location for Art Museum and Symphony Center
The Palmer House is a beautiful building with many offerings. This was my first stay since we usually stay at The Allegro or Silversmith. Unless the price was right, I probably wouldn’t choose to stay here again. The boutique feel is overrun by the Hilton brand and there were too many small things that added up quickly. A closet wall sprayed with some sort of brown liquid, wallpaper peeling off in the bathroom, a loose screw on top of the toilet. Too many kids and a less than satisfactory in-room breakfast experience made for an overall underwhelming stay in my opinion. To be fair, I did receive an email explaining how software issues affected communications regarding breakfast service and that items were removed from the bill, which was appreciated. Perhaps my expectations were too high due to my excitement at staying at this historic building, but there are other choices in downtown Chicago that hit the mark for me. On a positive note, the waitstaff in the Lockwood Restaurant was outstanding. Attentive, genuine and warm, they made the entire trip. The prix fixe menu was great and it was a nice opportunity to try the famous Palmer House brownie. The Front Desk staff was friendly and helpful.
Jennifer, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Wonderful hotel, redo the rooms!
The service is wonderful and the lobby and gym are amazing. The rooms are very comfortable but are tired and dated. Peeling wall paper, light switches from the 1960’s, dated furniture, stand along mini fridge from my college dorm room, bathroom tile that has been there probably 50 years, drilled into and patched many times, etc…. You get the idea. It’s an historic hotel, but the rooms aren’t antique or quaint. They’re just old and desperately need a redo.
David, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Beautiful and comfortable
Everything you can imagine for your comfort! Like a luxury sedan if it was a hotel. Gorgeous place with a variety of restaurant options. You will not regret staying here!
The ceiling in the lobby.
Taylor, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Room service was quite good, hotel staff were friendly, room was clean and comfortable
2-night trip
Verified Hotels.com guest review